Best Buy

Ordered notebook memory online (Kingston with rebate). They sent me desktop memory instead. Then ordered it for in-store pickup. They gave me desktop memory again, even though the Best Buy clerk doing the return verified that the item description was

I am a divorced father of a 12 year old, who resides in another state. I have been using the on Best Buy on line ordering system for the last 3 years for birthdays, and Christmas gifts. Finding they have always come through without a service issue once.

My wife and I purchased a second home computer. We went to Best Buy because we wanted information on home networking and connection sharing. The Best Buy representative insisted MSN supports home networks, allowing both computers to be on-line at the

Shades of Bait and Switch ??? I placed an order for a television, received an order confirmation at 2:21 pm and a order cancellation at 3:38 pm of the same day. The reason for the cancellation: my information could not be verified. I called Best Buy

Best Buy is the bottom of the online barrel. Their customer service is horrible. They have continuous system problems that show prices that are not true. I've had 5 orders canceled 3 days later because of "system problems". They claim it is their policy

We bought an "open-box" HP Notebook computer from Best Buy, which came with the full Best Buy warranty. It was missing the manual and HP restore disk, but that wasn't a big deal. When we got it home, we began using it and found that, to use the

I shop at both Best Buy and its online store (Bestbuy.com) before settling on a emachines notebook. The process and selection were good and the price was great when you account for the rebates. My problem came when I tried to exchange my new

Ordered item for the holiday on 12/19/03 item was to arrive before the holiday I received email 12/20/03 item was shipped and included tracking number they took the money from my debit card 12/20/03 I still have not received my item that I paid for

Terrible Customer service; unable to keep their word regarding shipping dates, etc. They charged my credit card in microseconds, yet my "in stock" computer which was to ship within "one to two business days" via 2nd day air is now supposed to arrive 10

I buy all of my electronics from Best Buy. They do have the best prices around. A few months ago I had to buy a new TV to replace my 27" Sony Stereo TV, which I bought at another store and payed way to much for. This time I shopped around. I went to

W A R N I N G...DO NOT BUY FROM BESTBUY.COM...I ordered a simple DVD . 30 days ago and I have not received it to date. BESTBUY.COM can not take responsibility and blames the post office. They made me wait 3 weeks until they said they would claim it as

I bought a HP desktop system carrying $250 rebate as a Friday-Saturday special last Thanksgiving weekend. The package was delivered on time. The online linked rebate form was incorrect (it asked for a printer UPC whereas the system did not include one).

Terrible experience. I bought an item with a substantial rebate and despite numerous complaints with Best Buy they never honored it. Of course, I got the usual excuses that it was not their responsibility; it was the manufacturer's. Only problem is

I ordered a gift on November 26th and I emailed them saying it hasn't come yet on the 16th of December and they said to wait until the 20th and then to reply to them if it doesn't come by then. It doesn't come so I e-mail them on the 21st. It is

Probably this is my least preferred store as far buying experience is concerned. Customer service is at the lowest and this is the place where promises are broken. Selection is great but return policies and servicing contracts are the worst. Prices are

I purchased a clothes dryer on-line. I requested a delivery day and time. The store confirmed the time the day before delivery, the dryer was delivered on time by two men who saw I was disabled and unpacked and set up the dryer. No charge. It was that

Worst customer "CARE" service ever experienced. I made a purchase from the BestBuy.com online and expected a tax refund promised 2 months ago. For the past week that I attempted to inquire the status of my refund, since it is required by law, and I wa

I bought a music CD. When they emailed me the shipping tracking information, I found out they ship it to Illinois, instead of Florida where I live. I called the customer service to correct the wrong address, but all they say is "please wait 1 to 4

Best Buy ...good for a run-around. On-line order didn't work properly so I missed their 'special'. Customer service made promises that were not honored then said all records of the communication didn't exist. Nobody I dealt with cares about customer

I ordered a Kodak CX6330 with a free 64MB SD Card free. Since I did not understand the instructions to place the free item in the shopping basket I did not get the card. After several contacts by phone and email to Best Buy I was told "sorry but we can