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Best Buy

Best Buy

Overall service rating:  Store Rating: 4.0
Reviewed by 9142 customers

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Showing 21-40 of 371 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19   Previous   Next
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Overall Rating:Store Rating: 1.0
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Never ever online again!

by , Jan 11, 2011 Rated a Helpful Review
I have tried to use Best buy’s online ordering on two separate occasions over the last year and both ended with my order having issues and there customer service department being completely unable to help me. I ordered a 50’ flat screen tv ...
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Overall Rating:Store Rating: 1.0
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Horrible and sad!

by , Nov 22, 2010
(Not Yet Rated)
It's 11/22/2010  2:40pm and I just spent over 2 hours on the phone with the worst customer service ever! I got off work to be on the website at 12pm for the early sale for silver members and added my items to cart at 12:01 and the website ...
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Overall Rating:Store Rating: 1.0
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Trade in program is a rip-off, do not use.

by , Oct 15, 2010 Rated a Very Helpful Review
I recently switched my cell service to Verizon from AT&T through Best Buy.  While in the store, the sales people admired my AT&T Sony Ericsson Walkman phone and suggested I trade it in through their Trade-In program.  During the process ...
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Overall Rating:Store Rating: 1.0
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Never buy online/phone with Bestbuy.com

by , Oct 4, 2010 Rated a Helpful Review
Never buy online/phone with Bestbuy.com. They have horrible service for delivery and customer care. I had a very bad experience with them and just want to let all know as they can be careful before ordering something. I ordered a Refrigerator from ...
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Overall Rating:Store Rating: 5.0
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Best buy carries some of the best buys.

by , Sep 13, 2010 Rated a Very Helpful Review
Over the past few years I have shopped at the Best buy on line store a handful of times. So far I have not had any problems with the site, customer service or any thing else along the way. This is a place where I buy some of my pc software and other ...
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Overall Rating:Store Rating: 3.0
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BestBuy.com is a flashy high-end consumer website with a focus on customer service.

by , Feb 18, 2010 Rated a Very Helpful Review
Lately with the surge in netbooks like the ASUS 1005HA, I have begun visiting the Best Buy website to see what is new in this exciting ...
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Overall Rating:Store Rating: 1.0
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2 months and 482 minutes on the phone and still no delivery.

by , Jan 25, 2010 Rated a Very Helpful Review
Pros: noneCons: I waited two months and called in 20 times and still I have not received my 46" HDTV.I ordered a TV through BestBuy.com during their black Friday sale on November 26th of 2009.  When they called to confirm the delivery ...
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Overall Rating:Store Rating: 1.0
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Used to be a ok place to shop, now nothing positive

by , Jan 6, 2010 Rated a Helpful Review
I used to find that Best Buy was a nice place to shop with decent prices on electronics and media. However, I can no longer find anything positive to say about the store (whether online or B&M). It seems to me that their only goal now is to rip off ...
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Overall Rating:Store Rating: 2.0
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They sold an item they didn't have and are still listing it on the website.

by , Dec 5, 2009
(Not Yet Rated)
On CyberMonday I ordered a Garmin 765t GPS for $199.99. This was the best price I had seen for this item and it matched Amazon.com's price. In addition, I had a $35 Reward Zone certificate that I could apply to this purchase, so I was very pleased with ...
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Overall Rating:Store Rating: 1.0
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Caution--Best Buy Will Confirm Order on Items it Does NOT Have in Stock

by , Dec 5, 2009 Rated a Helpful Review
I would encourage absolutely nobody to place any orders online with Best Buy if you expect to actually receive the item you order.  Basically, despite spending over an hour an the phone to try to have our item delivery rescheduled, Best Buy can tell ...
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Overall Rating:Store Rating: 1.0
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This has absolutely been the worst purchasing experience I have ever had

by , Sep 22, 2009 Rated a Helpful Review
Late last month I paid a visit to the local Best Buy to try and obtain a refrigerator for our new house. The sales man and the local store was rude, unhelpful and could just hardly speak English. When he found out I wanted a refrigerator that very day he ...
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Overall Rating:Store Rating: 1.0
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Best Buy = Best Try - And That's Not Good Enough

by , Sep 2, 2009 Rated a Very Helpful Review
When shopping for the new Mac OS X 10.6, "Snow Leopard," I came across a note indicating that Best Buy was selling it for $5 less than the local Apple Store.So, I went to their website, checked inventory, noted that a store not too far from me ...
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Overall Rating:Store Rating: 1.0
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mailed wrong item with onliune purchase and unable to return it

by , Jan 24, 2009 Rated a Helpful Review
On the day after Thanksgiving I purchased a DVD set and a CD to give as Christmas gifts at the Best Buy on line store.  When my package arrived I was mailed 2 DVD sets and my order did not include the CD that I ordered on line.I immediately ...
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Overall Rating:Store Rating: 1.0
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Don't get in store pick up!

by , Dec 10, 2008 Rated a Helpful Review
I ordered three things from best buy. One had to be shipped, and the other two were in-store pick ups. The shipped item arrived, on time, great condition, no problems. The pick up was a joke. Our store doesn't have a pick-up area, you have to go to ...
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Overall Rating:Store Rating: 4.0
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BestBuy.com: The Hassle-Free Site for Holiday Shopping and Gift-Giving

by , Nov 4, 2008 Rated a Very Helpful Review
I remember when Best Buy first started advertising somewhere between 7 and 10 years ago in the local area. The commercials asked the question, "What do you expect Best Buy to sell?" Answers would range from food, to clothing, to electronics, to auditing ...
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Overall Rating:Store Rating: 1.0
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Its horrible, it sucks.

by , Sep 22, 2008
(Not Yet Rated)
There have been other times when I thought that the customer service at best buy sucked, but just ignored it so far; but today I am absolutely irritated off, and decided to write this review immediately after I returned home. Alright, I went to ...
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Overall Rating:Store Rating: 1.0
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Giant store with lousy service - always has been, always will be

by , May 22, 2008 Rated a Helpful Review
Using Best Buy's Web site, I ordered a gift card to be sent to my niece. The site was easy enough to navigate, I found the gift card section quickly, and the ordering process was about average as far as speed and the number of forms I had to complete. ...
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Overall Rating:Store Rating: 1.0
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I don`t wanna hear about BestBuy!

by , Apr 17, 2008 Rated a Helpful Review
The worst mistake I`ve ever made.People,never buy backordered items!!!I ordered cell phone(backordered) for $634.49 after taxes 1,5 months ago using $500 BestBuy credit card and $136 Gift card.Estimated arrival date: between 14 and 28 days!OK and what ...
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Overall Rating:Store Rating: 5.0
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Love to shop at night in my jammies!

by , Apr 3, 2008 Rated a Very Helpful Review
I love shopping on the internet. Itís easy, fast and convenient. And with the cost of gas, well, need I say more. But I shall. I sign up for most storeís emails. Many times they include coupons, notices of early sales, etc. I am a big DVD movie ...
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Overall Rating:Store Rating: 2.0
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Never again - just buy items online and save yourself the aggravation

by , Dec 30, 2007 Rated a Very Helpful Review
I ordered a laptop on Best Buy's website and chose the in-store pickup option. Within an hour I was notified that it was ready for pickup, so I drove to the store and promptly stood at the customer service counter for nearly an hour while the reps ...
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Showing 21-40 of 371 reviews Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Previous   Next

Read Surveys Where do surveys come from?
Showing 16-30 of 8,794 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Previous   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Feb 11, 2012
(Show)

Great
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Overall Rating:Store Rating: 2.0
 
Feb 3, 2012
(Show)

We purchased the computer online. They were very quick to take the money out...
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Overall Rating:Store Rating: 5.0
 
Feb 1, 2012
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ordered products and was able to pick up at the local store the same day. Very...
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Overall Rating:Store Rating: 4.0
 
Jan 29, 2012
(Show)

signage could be improved in the store
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Overall Rating:Store Rating: 4.0
 
Jan 27, 2012
(Show)

I shop there for music, cameras, TVs, and PCs.
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Overall Rating:Store Rating: 3.0
 
Jan 26, 2012
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I was not please with the product I received, I understand that a Pre-Owned...
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Overall Rating:Store Rating: 5.0
 
Jan 25, 2012
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Great
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Overall Rating:Store Rating: 5.0
 
Jan 25, 2012
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simple
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Overall Rating:Store Rating: 5.0
 
Jan 22, 2012
(Show)

Very good. Rod helped me by filling out order form and helped me greatly!
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Overall Rating:Store Rating: 2.0
 
Jan 15, 2012
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I ordered online for pick up at the store. When I got to the store it took 30...
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Overall Rating:Store Rating: 5.0
 
Jan 15, 2012
(Show)

The delivery was ahead of expectations. Always nice!
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Overall Rating:Store Rating: 4.0
 
Jan 14, 2012
(Show)

It was a good experience. I will do it again.
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Overall Rating:Store Rating: 4.0
 
Jan 13, 2012
(Show)

I chose to pick it up at the store. I walked right in. No one was in line. I...
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Overall Rating:Store Rating: 3.0
 
Jan 13, 2012
(Show)

Fair experience
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Overall Rating:Store Rating: 4.0
 
Jan 7, 2012
(Show)

They had what I was looking for and it was a fairly easy process. The product...
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Showing 16-30 of 8,794 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100 Previous   Next