Best Buy

I placed an order on BestBuy.com and scheduled a delivery date for several weeks later. I didn't get a call to confirm delivery, but the website said my delivery was on track (and I trusted the website). By mid-day I phoned to check the status. They said

Ordered a new phone online from Bestbuy.com. I accidentally selected the wrong shipping address. When I called in five minutes later to customer service to change the address, I was told I could not because the order had already gone to the warehouse.

We experienced bad customer service in the store, asked to speak to management and management was rude and not helpful, would not allow a return of brand new purchase even though we wanted to exchange for more expensive item. Still have item and still

DO NOT SHOP HERE! This place sucks. I bought a hand vac and after 45 days is stopped working properly. Best Buy offered to haved it SERVICED at more cost than it was worth. They wouldn't replace the 30$ vacuum! Later I bought a washing machine and after

best buy is really nothing special to me. their store is a needle in a big haystack. their prices are all high i mean are they that broke? everything is above msrp. customer service is bad its just a bunch of teenagers that don't know anything. shipping

I bought printer via BestBuy.com. Shipping address automatically default to the last shipping address. After printing out the receipt I realized the mistake and immediately contacted customer service via e-mail. Later that day I followed with phone call.

I ordered twice on the Bestbuy.com and both time the orders were delivered within a few days, as well the cost of shipping is great, none of this hey let's charge an extra 20$ for "handling" fees.

Online order I bought a tv with a massage chair last Nov. To this day this chair is yet to come. I've made numerous calls and emails to Bestbuy customer service and was told the order was simply cancelled. The online service forwarded message to Promo

WE PAID $69.99 FOR AN EXTENDED WARRANTY ON AN IPOD. THE CLIP THAT THEY SOLD US WITH IT BROKE AND THE IPOD FELL. WE BROUGHT IT BACK TO BE REPAIRED, ONLY TO FIND THAT THE EXTENDED WARRANTY ONLY COVERS MANUFACTURER'S DEFECTS, UNLESS THE DAMAGE IS FROM AN

TERRIBLE!! Do not buy anything online from Best Buy. I bought 2 Ipods for Christmas and was to receive 2 Best Buy gift cards valued at $20 and $30, respectively. When the Ipods came, no gift cards were sent. I contacted Best Buy, and they said that

I am happy with my .com buying experience. I picked up the Wireless Router and Laptop Card AT THE STORE 45 minutes after placing my dot com order. My order was complete and everything was ready to go at the pickup counter.

Ordered on line a TV, and a free item which was offered with the purchase. Received the free item in a few days via UPS, and waited for the phone call the day before to confirm the special delivery of the TV. Never got the phone call and the selected

On Nov. 1, I pre-ordered a video game that was being released on Dec. 12th for my son, for Christmas. On Dec 13th, I received an email telling me that the item was back ordered and would not ship in time for Christmas. Which meant I now needed to go out

First time ordering online with BestBuy. Only shop during sales since this is the only time prices are competitive with online merchants. Great prices on Black Friday software that was sold out in store but bought online with no problem. Problem is

Online orders are poor, not really a good service, for 2 days tracking number didn't work and it has been 9 days and its still roaming around somewhere in VA

shopping online at BestBuy.com was easy. I had my purchase shipped to a different address and it was delivered 3 days

I am still waiting for my refund on shipping since they sent the wrong item to me. I returned the item to the store and was refunded for the item but not the shipping. I have been dealing with the customer service for the online department. So far I have

I bought a camcorder which did not work as it should have. When I went to return it, they wanted to charge me a 15% repacking fee. How can a person see and try the product without opening it? And why should I be penalized if the product does not work

I'll just skip the normal this and that and get straight to the point. If you need something from Best Buy, go to the store! Their shipping takes forever!

My experience with Best Buy has been the worst. They had they gal to tell me that the only way they would offer me any customer service was if I purchased a two year extension warranty on the phone I purchased. In other words, you have to purchase a