Big Al`s Online

I ordered about 5 various aquariums and pond products and had to wait almost 2 weeks before my order ...

Big Al's Online, (www.bigalsonline.com) is the store expert fish keepers trust and use. It has the c ...

Ever since I started doing business with Big Al’s Online, I’ve never had to go back to my local store. It is convenient, reliable, efficient and cheap! I’m very pleased with their wide selection of products and first-class customer service. My orders have always been shipped on time and accurately. Keep up the good work Big Al’s, and thank you for everything you do!

Sangliza's review (posted October 6, 2003) is right on the mark. I have never experienced more inept customer service from an online vendor. I placed an order during the middle of October; they did not ship the order until the second week of November.

Repeated phone calls to check on the status of the orders were met with dawdling responses - they were unable to locate my order on at least 4 inquiry attempts. It took them over two weeks to ship the order, and were unable to expedite the shipment per my request. In fact, they were unwilling to do anything to rectify the situation as a whole. Providing poor customer service and following up with zero resolution is a great recipe for losing customers. I escalated the situation to Gary, their customer service Supervisor. He was unable to do anything to help, and offered no form of reciprocation.

Big Al's has helped in more ways then any other aquatic website. I have shopped on many websites but Big Al's Online continually shows me how excellent their customer service is. They have actual Marine Biologists on staff that you can actually talk to and get advice from. Even if your not making a purchase you can call them and talk to very intelligent aquatic people to help me realize things I am doing wrong on my 120 Gal Saltwater aquarium. On top of all that they have the best prices on the net by far. I have checked many times to see if I can find a lower price somewhere else but it is very rare. One time I found a price cheaper somewhere else and called Big Al's and they beat the price by 5% I was in shock. I highly recommend them to anyone in the fish hobby.

I found everything I was looking for and the service was excellent!!, besides, they have really good prices. I was very satisfied with my purchase.
I have a little aquarium and I needed to replace some decoration and a feeder, and ended up buying more stuff, the website is very friendly too. They sent everything I ordered on time.

I do recomend this supplier.