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by sangliza , Oct 06 '03
I ordered about 5 various aquariums and pond products and had to wait almost 2 weeks before my order ...
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by yodosays , Aug 03 '03
Big Al's Online, (www.bigalsonline.com) is the store expert fish keepers trust and use. It has the c ...
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convenient, reliable, efficient and cheap!
by daantje24 ,Apr 17 '09
Ever since I started doing business with Big Al’s Online, I’ve never had to go back to my local store. It is convenient, reliable, efficient and cheap! I’m very pleased with their wide selection of products and first-class customer service. My orders have always been shipped on time and accurately. Keep up the good work Big Al’s, and thank you for everything you do!
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Worst Online Ordering Experience - Ever.
by toshi_69 ,Nov 11 '03
Sangliza's review (posted October 6, 2003) is right on the mark. I have never experienced more inept customer service from an online vendor. I placed an order during the middle of October; they did not ship the order until the second week of November.
Repeated phone calls to check on the status of the orders were met with dawdling responses - they were unable to locate my order on at least 4 inquiry attempts. It took them over two weeks to ship the order, and were unable to expedite the shipment per my request. In fact, they were unwilling to do anything to rectify the situation as a whole. Providing poor customer service and following up with zero resolution is a great recipe for losing customers. I escalated the situation to Gary, their customer service Supervisor. He was unable to do anything to help, and offered no form of reciprocation.
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Best online aquatic website by far...
by aquageek ,Apr 20 '09
Big Al's has helped in more ways then any other aquatic website. I have shopped on many websites but Big Al's Online continually shows me how excellent their customer service is. They have actual Marine Biologists on staff that you can actually talk to and get advice from. Even if your not making a purchase you can call them and talk to very intelligent aquatic people to help me realize things I am doing wrong on my 120 Gal Saltwater aquarium. On top of all that they have the best prices on the net by far. I have checked many times to see if I can find a lower price somewhere else but it is very rare. One time I found a price cheaper somewhere else and called Big Al's and they beat the price by 5% I was in shock. I highly recommend them to anyone in the fish hobby.
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Good service and cheap!!
by espequin ,May 26 '09
I found everything I was looking for and the service was excellent!!, besides, they have really good prices. I was very satisfied with my purchase. I have a little aquarium and I needed to replace some decoration and a feeder, and ended up buying more stuff, the website is very friendly too. They sent everything I ordered on time.
I do recomend this supplier.
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Nov 20 '09
The service was great! I got my stuff in a timely manner. Theres a lot to choose from on the website.
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Jul 28 '09
My go to store for aquarium supplies and equipment.
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Jun 20 '09
I think there is no better prices out there and nver had problem with shipping
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Nov 06 '09
As always Big Al's Online had the products I need at prices that beat the competition. Great service, great selection, prompt execution of order and delivery. Every order with Big Al's is a good experience.
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Jun 28 '09
Big Al's is always the best place to get the lowest prices on aquarium products. Also has the quickest delivery.
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Aug 27 '09
Big Al's always seems to have what I am looking forward and at an amazing price. They have such a great wide variety of items! I will continue to come back for more!
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Jul 07 '09
Nice company to deal with
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Jun 24 '09
Always prompt and friendly service.
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Jun 18 '09
very good fully sad.
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Jun 21 '09
They are simply the best online store.
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Jun 19 '09
It was a fast and clean transaction over the internet and over the phone. The team was great when it came down to price match with 5% beat the price policy. I will continue to give BigAl's my business for a long time.
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Jun 18 '09
I had a question about the python replacement parts & was given the Python company's phone number to further help me with my questions. Outstanding service, quality & prices that beat the competition. I always compare prices before ordering anything & Big Al's is the place I end up placing my order.
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Aug 22 '09
Excellent overall. Only gripes are a website that is difficult to search, and not letting us know the order might ship in 2 seperate boxes. That was a little confusing.
Selection was terriffic, and everything we ordered was shipped with excellent attention to protecting the contents.
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Nov 16 '09
Excellent merchant. A wide array of products at reasonable prices. Always my first choice.
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Nov 24 '09
on line "wish-list" keeps track of my shopping list until I am ready to order. very fast in and out.
I wish they had franchises to open here in the states, their business would soar here in NY!
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