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My entire transaction with this on-line store was EXCELLENT in every way!!!!
by iplayallday ,May 19 '06
Excellent shopping experience! I was able to purchase a very hard to find item that I couldn't find anywhere else. Very friendly phone service, VERY fast shipping, and very friendly trucker / delivery man! I will definitely shop here again if I am looking for big toys!! I give Big Toy Express the highest rating!!
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Been there, done that, would do it again
by bzymom22 ,Apr 23 '07
Ordering could not have been easier. Shipping is included in the item price, so you know what you are paying from the get go. No check out surprises. Shipping prices must be reasonable because the prices with shipping are quite good. My item was delivered very promptly. I would shop here again.
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Delivery and Price are the best!!! Definitely enjoy my first purchase from Big Toy Express!!!!
by flowry ,Sep 17 '07
purchased the naturally playful welcome home house and it is awesome! i definitely recommend buying this product...and i was very pleased with big toy express. I ordered the playhouse 9/10 and it shipped out on 9/11. I just received this house TODAY!! 9/17!!! They said it would take up to 3 weeks...talk about service. Not only was delivery great but its $50 to $100 cheaper than everyone else!!!!! If you are thinking about buying this house, buy it here at big toy express. The house it great. Easy to put together. We had it up in 30 minutes. You will need 2 people to help but its definitely worth the money.
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I was very disappointed in the delivery lack of speed this company provided.
by skeeter41 ,Dec 21 '06
I was completely disappointed in the customer service of Big Toy Express. Express nothing!! I ordered the only toy my kids asked Santa for only to have it scheduled for delivery the day AFTER Christmas. I should have had plenty of time according to their shipping map schedule. But they took almost a week to even get the item to FedEx.
Needless to say I will never shop from this company again.
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Oct 07 '09
Good experience.
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Aug 12 '09
Pleasure to deal with - someone actually answers the phone when you call with a question! Highly recommend them to anyone purchasing these types of products. Price was the best anywhere plus no shipping costs. Product came in one week - they told me could be 2-3 weeks so we were thrilled. Only comment I have is that the tracking system is not updated often enough - by the time the item showed up on the tracking system, it had already been delivered.
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Jul 26 '09
everything was delivered earlier than expected and in great condition
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May 25 '09
Fine!
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May 22 '09
I appreciate the timely manner in which I received my merchandise and I will most definitely purchase items from Big Toy Express in the near future. Keep up the good work!
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May 18 '09
Easy to place order, no hidden fees, arrived quicker than expected.
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May 04 '09
I was very pleased with my shopping experience at Big Toy Express. It was easy to find what I wanted and it arrived very quickly.
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Apr 15 '09
great company
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Apr 14 '09
I liked the fact that shipping is included in the price..you know right away how much the order will actually cost. The tracking is a bit cumbersome, but it works.
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Jan 04 '09
I was very pleased with the toy I purchased from your company - the service was excellent and the climber not only was easy to put together it was a big hit on Christmas morning. Thank you for sending it so quickly and offering it at a price that I could afford this year in these tight times. Have a Wonderful New Year.
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Dec 04 '08
I found the website easy to navigate. Visually, I appreciated that it was clean, almost minimalist with very little "clutter". The website navigation setup is quite straighforward, which makes browsing the product selection a breeze. The prices are are good, especially considering that the price shown includes shipping in most, if not all cases.
I recieved an order notification promptly upon checkout. I then recieved a shipping notification when the Kangaroo Climber shipped. It shipped within the stated timeframe (5-7 days) on the product page. Delivery arrived precisely on time (good job, FedEx!) much to the delight of my children.
Thank you Big Toy Express for a stellar shopping experience! I will certainly return to your web store in the future and will confidently recommend you to others.
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Nov 25 '08
This was the first time I used this company and only the second time I have shopped on line. The site was very easy to navigate through and the delivery time was faster then I expected. The gift got to my grandson on time for his birthday even though I waited until the last minute. With my grandchildren scattered I am sure to use this company again for the many gifts I will be unable to deliver myself.
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Oct 31 '08
good...reasonable
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Oct 11 '08
Item appeared as it was described. Delivery was without difficulty. Product is of excellent quality. My Grandson loves it.
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Oct 09 '08
Have not had a chance to open the car bed yet, still finishing up painting the room. Anyway, I hope the bed is OK, the box had a tear in it when recieved and part of the bed is sticking out. The dresser is in pretty good shape, just a few scratches on the front and back, not real deep though. The toy chest seems to be in OK shape too. I would consider checking on the transport employees, appears that someone is NOT very careful with your products.
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