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My entire transaction with this on-line store was EXCELLENT in every way!!!!
by iplayallday ,May 19 '06
Excellent shopping experience! I was able to purchase a very hard to find item that I couldn't find anywhere else. Very friendly phone service, VERY fast shipping, and very friendly trucker / delivery man! I will definitely shop here again if I am looking for big toys!! I give Big Toy Express the highest rating!!
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Delivery and Price are the best!!! Definitely enjoy my first purchase from Big Toy Express!!!!
by flowry ,Sep 17 '07
purchased the naturally playful welcome home house and it is awesome! i definitely recommend buying this product...and i was very pleased with big toy express. I ordered the playhouse 9/10 and it shipped out on 9/11. I just received this house TODAY!! 9/17!!! They said it would take up to 3 weeks...talk about service. Not only was delivery great but its $50 to $100 cheaper than everyone else!!!!! If you are thinking about buying this house, buy it here at big toy express. The house it great. Easy to put together. We had it up in 30 minutes. You will need 2 people to help but its definitely worth the money.
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Been there, done that, would do it again
by bzymom22 ,Apr 23 '07
Ordering could not have been easier. Shipping is included in the item price, so you know what you are paying from the get go. No check out surprises. Shipping prices must be reasonable because the prices with shipping are quite good. My item was delivered very promptly. I would shop here again.
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I was very disappointed in the delivery lack of speed this company provided.
by skeeter41 ,Dec 21 '06
I was completely disappointed in the customer service of Big Toy Express. Express nothing!! I ordered the only toy my kids asked Santa for only to have it scheduled for delivery the day AFTER Christmas. I should have had plenty of time according to their shipping map schedule. But they took almost a week to even get the item to FedEx.
Needless to say I will never shop from this company again.
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Jan 04 '09
I was very pleased with the toy I purchased from your company - the service was excellent and the climber not only was easy to put together it was a big hit on Christmas morning. Thank you for sending it so quickly and offering it at a price that I could afford this year in these tight times. Have a Wonderful New Year.
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Jun 26 '07
I found the best price on the item we were looking for at Big Toy Express. I like that the total cost, including shipping, was listed and check out online was easy and fast. A friend ordered the same item after me as she too couldn't find a better price locally. I already knew the quality of the item so price point was my primary consideration.
Thank you,
Julie
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Dec 28 '07
They have a good selection of products at a fair price. The delivery was made on time. This was a gift and my family was happy with the product.
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Jul 19 '07
Great service. Received mdse on time with no problems!
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Jul 16 '07
Very good!
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Mar 10 '08
The ordering was easy and the product was shipped and received before expected. I will order again from this company and was very glad I found it.
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Sep 04 '07
I have already emailed complaint, there has been no response. tracking said the item shipped on 8/23. I just happened to call on 8/30/07 to 1-800 number and learned item had not ever shipped. travel 110 miles the next day to get item at Toy R Us for birthday on 9/1/07.
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Jun 25 '07
Was a good experiance product arived sooner thjan expected.
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Oct 31 '08
good...reasonable
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Nov 10 '07
I was very pleased with your website, easy to use. I ordered, filled out the appropriate fields and when it came time to complete my order I was told it couldn't be delivered to the military base in Maryland. I had to contact my daughter and she had to find someone "on the outside" who would accept the package. She recieves packages frequently from UPS and FedEx. I really don't understand your policy.
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May 12 '08
Excellent transaction, the items arrived quickly and in great shape. I plan on using this merchant again!
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Jul 24 '06
Perfect service and received earlier than promised!!
Thank you.
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May 22 '09
I appreciate the timely manner in which I received my merchandise and I will most definitely purchase items from Big Toy Express in the near future. Keep up the good work!
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May 18 '09
Easy to place order, no hidden fees, arrived quicker than expected.
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Oct 11 '08
Item appeared as it was described. Delivery was without difficulty. Product is of excellent quality. My Grandson loves it.
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