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Dec 30 '06
I was very pleased with the fast and last minute service right before Christmas. You guys were the only site with the custom kitchen that would get it here in time for Christmas. My 3 year old daughter loves it. Thanks guys!!!!!!
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Jan 15 '07
Couldn't track order. Every thing else was good.
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Dec 20 '06
Very easy to order and received order much faster than I thought!
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Nov 29 '06
Found exactly what I was looking for.
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Dec 04 '08
I found the website easy to navigate. Visually, I appreciated that it was clean, almost minimalist with very little "clutter". The website navigation setup is quite straighforward, which makes browsing the product selection a breeze. The prices are are good, especially considering that the price shown includes shipping in most, if not all cases.
I recieved an order notification promptly upon checkout. I then recieved a shipping notification when the Kangaroo Climber shipped. It shipped within the stated timeframe (5-7 days) on the product page. Delivery arrived precisely on time (good job, FedEx!) much to the delight of my children.
Thank you Big Toy Express for a stellar shopping experience! I will certainly return to your web store in the future and will confidently recommend you to others.
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Dec 22 '06
Good price and good service: very nice
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Jul 30 '07
Big Toy Express was an awesome company to deal with. Their website is excellent and their shipping was fast with such a large item. This was my first purchase with them and I was extremely impressed since I do allot of my shopping on line~
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May 01 '08
there was some confusion with an additional space for adding the phone number. i had to call to place the order, as i did not see where i was supposed to add the phone number, a second time.
other than that, it was a good experience. i did make the phone call, the man that helped me was very patient and willing to hear my suggestion.
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Oct 31 '06
just improve tracking
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Nov 30 '06
i found big toy express website easily. the ordering process was quite easy.
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Dec 09 '06
I had never heard of this company before searching for the foam toy blocks. They were so much cheaper plus the free shipping were all I needed to order from them.
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Dec 10 '06
Quick delivery on purchase. As noted above, after purchase I found that the Step2 website was offering a lower price with free shipping. Would have liked to see Big Toy Express match the lower price.
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May 09 '06
The price wasn't much different than other stores. Tracking is bad, and shipping is slow.
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Jan 17 '07
I always track my products and this was very difficult. I feel there should be an email sent when the item ships available with the carrier and tracking number, like every other company does. I don't have excel on my computer and your tracking page wouldn't open with microsoft word. I also don't like how you can read everyones tracking info. Now there is so much identity theft, you really need to just email the buyer with there tracking info.
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Jun 01 '06
The shipment of 5 rather large boxes for my granddaughter's birthday (tomorrow) arrived at the first of this week. A FULL week ahead of promise. It is more than I could have asked for. Big Toys Express is BIG with us!
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