BikeBandit.com

Since before I even owned a motorcycle, I was searching the internet for parts and apparel providers. The reason I bought a bike in the first place was to save money, so I decided to take the time to find sites that provide good prices on the gear I ...

I recently ordered some replacement parts from Bikebandit.com.The prices were reasonable and the site was easy to navigate. However upon receiving my parts I found that they had sent me two sets of brake pads and one of which superseded the other. I ...

Statistics show that unhappy shoppers are far more likely to write a review than satisfied customers. There, I said it.Now you know.

I ordered a Teknic Chicane Motorcycle Racing suit from another company (ridegear.com) over a month ago. They took my money, and I still don't have anything. Crooks.

So, last week, I called bikebandit.com and spoke to a salesperson--yes, a real live english speaking person! They took my order and checked stock in the computer. According to the computer, there was only 1 in my size/color, so I was put on hold and someone personally went out and checked the inventory. At least that's what they said they were doing.

My suit went from California to Upstate NY for 7.95 shipping and it only took 5 days. It arrived today via Fedex just as the tracking site indicated.

I am totally impressed with this operation. I highly recommend it.

Had been a semi regular customer of bike bandit for several years.  Placed an order, as usual the shipping time was slow, but it's expected with them.  They sent an incorrect part.  I got back to them in a few days, and called someone a couple weeks later...life is busy!  I was told the wouldn't take anything back older than 15 days, despite the fact it was THEIR mistake.

um...seriously?  You don't want to retain customers?



So, in 2009, there clearly are some companies apparently doing so well they don't care about keeping long term customers.


Thanks so much BikeBandit!

I found this store to be quite competent for an online retailer. They kept in touch via email regarding my order. After receipt of the item, I decided it wasn't what I really wanted, so I returned it using the enclosed RMA label. No phone call was necessary, just ship it back. Of course, you have to pay for the shipping, but it couldn't get any easier. My credit card was credited for the sale amount within a day of receiving their email confirming receipt of the returned package. I've since bought more items from this store based solely on my initial purchase experience.

Where to start? some parts arrived some didn't. After one month, several long distance calls,I was told I had recieved everything. Had to send copys of packing lists to prove I wasn't lying to them, then was told I would be credited for parts not received in 7 to 10 days,and handling charges, but still had to pay for shipping on stuff I never got!! Customer service is there if you want to waste hours, best bet is to order from elsewhere. Will I ever use them again? NO!!!! Crzyroberts@aol.com BB Order#KGC5NGC.

Friggin Idiots.  The web site had a an Parts Unlimited replacement seal that was described as fitting my bike.  The seal arrived and was clearly the wrong diameter for the for the bike.  When I notified them they just couldn't get over that they had the wrong information.  I called my local shop and confirmed that this Parts Unlimited number was NOT applicable to this bike.  But BIKE BANDIT just wanted to argue.  I even measured the seal with my caliper and then asked BIKE BANDIT to confirm the specifications of the manufacturers specs-but they refused (The CSR's wheel was spinning but the hamster was sick).  The package is properly marked from the distributor and is simply WRONG in their application.  I still have the unopened package of seals to remind me of their poor service.  I can understand getting the wrong part shipped but I really dont need the aggravation when you are trying to help them out.