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Jul 12 '09
I am still waiting for confirmation that I will receive a replacement for a damaged base. I have called three times, with no resolution at my damaged part, and it's been over 2 weeks now that I received a damaged product. I rate them an F- for communication and resolution of damaged merchandise.
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Jun 05 '07
The leather in the chair was better quality than I had expected, but the chair is very short from the sitting to point to where you head goes. It's not comfortable for a medium to tall adult.
It was difficult to make a purchase of furniture online without trying it out first, and I won't do that again. They don't allow returns of this kind of merchandise.
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Dec 13 '06
Will shop there again. Great deals.
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Sep 13 '07
Excellent online merchant
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Aug 28 '09
The original product I wanted was on back order and would not be available for several months. Your customer service person called to inform me of this and I was able to choose an alternate product.
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Jun 15 '08
Our biggest problem was putting the backs on the chairs. The printed install marks on the chair backs were usually not accurate so it required two people to properly put the chair together, since one had to be in the front to be sure it was aligned right. There was a contact problem but it was a holiday weekend and once I was in contact with someone, they were very quick to get things going and the chairs arrived much earlier than we expected.
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Feb 20 '07
it was okay
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Nov 30 '07
Lots of products to choose from. The best price that I found on the internet.
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Oct 09 '07
chair is not what i expected, it is really cheap
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May 27 '08
Apply the shipping charges up front. A false discount does not encourage repeat business.
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May 27 '08
Great web site; clear information; and excellent timing of delivery.
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Jun 25 '08
The information on the site regarding shipping was unclear and caused me to not be able to complete the purchase, I ahd to cancel.
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Nov 19 '07
Overall excellent customer service.
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Mar 27 '07
Good prices
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May 13 '07
The shipping box was in bad shape but chair was ok. Chair did not have assembly instructions but wasn't to hard to put togeather. I still havn't figured out why the chair arms swivel. Overall the chair has excellent constuction and is confortable to sit and recline in.
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