Biz Chair

I almost purchased some chairs at Bizchair, but I'm the type that always researches the companies they do business with.  I generally never find anything that discourages me from my purchase ... but I did today.  The Better Business Bureau gives BizChair an F grade, due to so many unresolved compaints against them.  I know the price is cheap, but look elswere or you may become the next "unresolved" compaint and victom of this dishonest business.

WARNING...talk to them they are so nice. but have a problem they have NO customer service skills and could care less about you. I purchased  a chair and when it was delivered the finish was so coarse you could scratch yourself just by rubbing over any of the metal surfaces. Called them left on hold for 20 min. several times finaly no response. The prices might be great but you have to have the product to back it up. 

I placed an order on January 23 and recieved an email on February 19 letting me know that the order can ship on Monday 2/23. I asked why it took so long and why no one notified me 3 times and I got:
 


"At the time the order was placed, we initially thought that the order would ship based on the lead time. Susan informed you of the information as stated on the site, which would have put your order shipping on 2-6. Processing took longer than expected and your order was not shipped as stated. Delays do happen and we do apologize for the inconvenience. Please let me know how you like to proceed with this. Thank you. "

The rep she says she found out about the delay today and no one notified me with no effort to work with the customer. TERRIBLE CUSTOMER SERVICE.

What can I say that hasn't already been said? Their customer service is AWFUL! I am resigned to the fact that I will have to contact my credit card company to dispute this charge after futile attempts to rectify the situation. It arrived damaged so I refused the cabinet. Now, months later, still no cabinet. They loop you around in customer service until it feels like you've slipped into a black hole. STAY AWAY.

Bizchair only accepts returns on chairs. They do not take back any other items that they sell.

I admit it was my fault for not fully investigating their policy prior to purchase. However, the mouse platform I purchased, did not state in the description that it would only fit one size desk. No where in the description was this stated. Since this item is typically of the adjustable type, and nothing different was stated in the description, I wrongly assumed it to be adjustable. So BUYER BEWARE - make sure there is no chance you will need a return.

This return policy was copied off of their website:

All Other Items -- Bizchair.com's 60 day return policy only applies to office chairs. Under no circumstances will Bizchair.com take any item other than an office chair back. If a manufacturer has a written return policy or agrees to take an item/s back then the customer can send the applicable product back to that factory but is responsible for all restocking fees and shipping costs in both directions.

Unbelievable is the best word to describe Bizchair.

I ordered two office chairs for $294.99 each. My credit card was charged, and I was told that the chairs would arrive in 7 to 10 days. When the chairs didn’t arrive I called customer service. They told me the price of the chairs went up to $385.99, and I needed to pay the difference. I explained that I already ordered the chairs, I was sent a receipt, the charge had already posted to my credit card, and the chairs should have already been delivered.

The customer service agent told me they never shipped the chairs, and they wouldn’t ship them unless they receive $91.00 more per chair. What a scam!! This company is UNETHICAL.

As of this posting date, Staples will match their prices. If you are seduced by Bizchairs low prices just call Staples, and have them match their price and avoid the dirty feeling of being scammed.

Terrible shopping experience with BizChair.

The web site and ordering experience were generally favorable.

The order page indicated that while most items were shipped free of charge, a zip code was required to fully determine full shipping charge.

While placing the order the checkout page indicated $0 shipping and completed the transaction.

However, two days after the order was placed I received an email indicating that there would be a $60 shipping charge.

I called them to task and advise that the checkout page indicated $0 shipping (which I had a jpg image of).

After some double talk and "the usual crap web store run around" I cancelled.

Buyer Beware!!!

Poor service? Terrible service? Awful service? Damaged goods? All of the above..
Shipping not free as advertised. Was stuck with freight charges after the fact. Product arrived damaged. Poor customer service and return policy. Order at your own risk!!!!!

We recently placed an order for a storage cabinet through Biz Chair.  Without question, this is the most disgraceful organization I have ever dealt with.  Their free shipping policy is a complete sham and constitutes false advertising.  We ordered an item that featured free shipping, only to get a call from the freight company insisting we pay for liftgate service (an incremental cost of $200).  Nowhere on the BizChair website did it disclose that items of a certain weight would not be delivered unless liftgate service was authorized.  Given this, we told BizChair customer service that we wanted to cancel the order, but were told that we would have to incur a 30% restocking fee plus cover the entire shipping charge.  I plan on reporting this company to Better Business Bureau for its unethical business practices.

Terible customer service- Wont return calls. Emails go NO WHERE (Meaning you can fill out the form but then it says error)
I have a $544 table that was delivered BROKEN and they said too bad you signed for it its yours. No replacment, no return for my money
I have never dealt with a vendor that wouldnt replace a broken item- Dont buy from then youll be sorry! The frieght company says that a claim was recieved by this company, but THey are the ones that are going to benefit from this not me!

Don't buy from them.  It's a horrible, horrible customer service experience.  We ordered the cuior and waited three weeks without word of a delivery date or anything.  Only after we contacted them did it finally arrive.

Unfortunetly, that is not the end of the story.  The curio we ordered arrived not merely damaged, but absolutely and completely destroyed.  Frame smashed, mirrors and glass busted out.  The outside packaging did not indicate this type of destruction.  We contacted their customer service.

A couple weeks later they requested pictures, which we supplied.  Two weeks later after having heard nothing I inquired (twice) and got an answer another couple of weeks after that.

It has now been 2 months since we first contacted them and I am still waiting for our refund (though we have been told we should have it shortly).  Today they asked for more pictures and details on the delivery.

Bizchair is one of the very few companies that won't refund you until they get a refund from the shipper.  Even giving them the benefit of the doubt on that policy, two months is entirely too long a wait.

HORRIBLE EXPERIENCE!!

We ordered 12 Remedease combo wrist rests on 12/6/07. The charge cleared our credit card on 12/7/07. On 12/13 we called to see where are order was and we were told "it can take up to a month to be rec'd". We questioned why it didn't say anything about that on the website the response was "the owners don't want it posted". We called again on 12/20 and was told it was shipping that day. We called again on 1/2/08 and were told there was a warehouse error and it was shipping that day. We called again on 1/7/08 and were told they were in error in telling us it shipped, but it was shipping that day. I emailed today threatening to take legal action if I did not have a shipping receipt by today.

HORRIBLE company to deal with!

Customer service is absolutely excellent.  A part on my chair broke, so I called them to request a new part.  They answered my call promptly and courteously, and then immediately offered to send me the replacement part.  My favorite part was they emailed me a picture of the part while we were on the phone to confirm it was the right part.  Then they send me new caster wheels too.  All at no charge and with absolutely no hassle.

I will gladly do business with BizChair.com again and highly recommend it!

WHAT A DISSAPOINTMENT. I ORDERED A DESK THAT ARRIVED ON TIME, BUT THE COLOR DID NOT MATCH THE DESCRIPTION-IT WAS WAY TOO LIGHTAND WOULD NOT GO IN OUR ROOM.
WHEN I ASKED ABOUT THE RETURN POLICY-FREIGHT TO AND FROM + A 35% RESTOCK CHARGE! WHEN I EMAILED THEM BACK, THEY WERE NICE ENOUGH TO EMAIL ME THAT THE PEOPLE THEY PURCHASE FROM SET THE RESTOCK FEE, NOT THEM AND THEY WERE CLOSING THE REQUEST BUT I ONLY HAVE 90 DAYS. I'M BETTER OFF KEEPING IT AND TRYING TO STAIN IT A DIFFERENT COLOR. I AM IN THE WAREHOUSE BUSINESS 15-20% RESTOCK IS THE NORM. I WISH I WOULD HAVE READ THE REVIEWS FIRST!