The situation described below has been rectified through Danny at Butterfly as of 11/25/09. He was instrumental to sending me a warranty coverage for 5 years and I have thanked him for that. I am told that Butterfly is trying very hard to prevent things ...
I placed an order for a $2,000 plasma HD television set with Butterfly Photo. The unit I wished was “in stock” according to their web site, and “in stock” was confirmed by a telephone call to the company. I would receive the TV in ...
On 4/12/09, I place an order with Butterfly Photo for a Black Olympus Stylus 8000. I chose their free shipping method which was 5-7 business days. I received the camera on 4/16/09. I realized that the camera was the wrong color the same day. Upon further ...
Customer service clearly implied they did not want my business. After finding a digital camera I was interested in purchasing online at www.butterflyphoto.com, I called their customer service line to clear up some unclear information on the website ...
Be really careful shopping here. These guys will sell you goods and now use the economic standings in the country to hide behind no responsibility for what they have sold. In fact anything bought prior to August 2008 is being said to not have anything to ...
Quick , easy, and accurate... I live two hours away from the shipping location in NJ and it shipped to my house in PA 29 hours and 15 minutes from when I ordered it using the free shipping option on 12-30-08. Camera arrived as expected, new in box. The ...
I have never encountered such shady and outright fraudulent business practices. Called them on 8/11/2008 about Samsung LN46a650 on Butterfly Photo site for $1674 with free shipping, rep assured me TV‘s "brand new”. I placed the order online and gave ...
DO NOT BUY FROM THIS STORE!!!!!! The prices may be cheap but the customer service and shipping is horrible. I ordered a new AV receiver on June 17 and two weeks later it still has not shipped. I called after the first week of not arriving only to find ...
Butterfly Photo was the worst online experience!!! After comparing prices online, I decided to place my order for a 42" plasma tv with butterfly photo. I ordered over the phone with them and of course was sold the warranty with the promise of ...
I ordered a nice camera from Butterfly photo.com and never received the order. Two days after the order I received a sales call from some jerk who tried to sell me a camera bag and a camera jacket. He then lied to me saying the three day delivery ...
ButteryFly Photo sucks!!! (No matter how they hide or how you buy) Typical NY/NJ Camera ripoff joint. In this instance they hid behind an eBay ID with a 47pos/1neg rating. Sold me the camera. I paid for it INCLUDING expedited shipping. Waited 2 days, ...
TERRIBLE! Included CC# on email receipt. Never shipped product. Gave bogus FedEx tracking#. Poor customer service. Butterfly Review. WAIT! Don't place an order with this company! 1) I placed an order on 2/12/07. When I received the email ...
I read some of the on-line reviews and decided to move forward with the purchase but was a little worried that the transaction would be less than smooth. I purchased the HG10 camcorder. I ordered the item shortly after 5pm on Friday evening (used ...
I recently purchased the Sharp LC-46D64U from www.butterflyphoto.com, as they had the lowest price for this TV compared to other online merchants. I don't live in NJ so I didn't have to pay sales taxes and the shipping was free. All in all I would have ...
Thieves! Liars! Butterfly Photo is a chop shop. I was drawn in by the exceptionally low price they offered on an LCD television; they had prices so low I wondered how they were making any margin on their products. Turns out they have a pretty slick ...
I was called by a customer support person named Angelo. I felt that his call was a thinly veiled attempt at getting me to purchase more items....it didn't feel like a helpful call at all. Then after upgrading the shipment to overnight because as I stressed to him the importance of everything arriving by a certain date, an essential item was not included in the order, making the camera worthless to me! No, I don't have a very good opinion of this store. Read more
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Jul 23 '04
I received my order 21 days after placing the order! Other than the order confirmation phone call and e-mail, I heard nothing from Butterfly Photo regarding the status of my order. Only after calling them numerous times, did I find out that they were on backorder, but that they had already charged my credit card. It wasn't until the fifth or sixth call that I was given an option to cancel my order since they were unable to say when they would have the camera in stock. At no time during the three weeks did they post to the website any kind of indications that they were temporarily out of stock (which is why I didn't purchase the camera from the original retailer I was considering). On all times that I checked their website, they always showed the camera as being available. For two and a half weeks, there was no tracking information available and even after they sent me the tracking number, I could not use their site to track it (I ended up using FedEx's tracking tool). Read more
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Jul 09 '04
My order was placed on June 30th with 2nd day shipping. The camera was not shipped until I called on July 7th. I received the shipment on July 9th. Apparently, with WEB orders you still have to call before the sale is finalized and shipped. They need an opportunity to sell additional items. However no high pressure sales pitch. Read more
Excellent experience. I highly recommend them. Read more
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Jul 10 '04
Great service, fair price, no hassle purchase! Read more
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Jul 20 '04
Very simple to order, received everything in good condition in one week. Reasonable prices. Read more
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Jul 18 '04
I had a few questions,so I called and spoke to salesperson who was very helpful.I was happy with my purchase,no problems what so ever. Read more
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Jul 09 '04
Have nothing but good things to say about my experence with Butterfly Photo. Will do business with them again, and recomend them to anyone. Read more
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Jul 21 '04
I assumed that when I placed the order online on a Monday, and paid extra for 2 day shipping, that I would surely have the camera before the weekend. Then I found out the following day that I had to call before they would complete my order. Still, the salesman told me I would have it by Thursday or Friday at the latest. I didn't receive it until the following Monday. Had I known it would take a week anyway, I would not have paid the extra amount to have it shipped 2nd day air. I would probably purchase from Butterfly Photo again, but this time I would be wise to their shipping procedures. Read more
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Jul 20 '04
When the commodity is the same then the name of the game is price. This company had the best price on this very popular camera. I did make a call the next day to make sure I was getting the silver bodied version of the camera, and not the black body version. The hold times were agonizingly long, first it was 20 minutes just to get through to the receptionist, then she transferd me to the Internet Sales Dept, and that took another 20 minutes, but the guy who answered the phone was very courteous and understanding. A few days later I got the camera, and I was very pleased to say the least. This was a brand new camera at a truly great price. Read more
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Jul 23 '04
Price was great. Strong reputation led to choosing this merchant. Product was delivered ontime. Sales phone call to complete purchase was not overly-used-car-salesman-ish. The deals presented were actually pretty good deals. Read more
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Jul 31 '04
Butterfly Photo had the best price I could find for a new Nikon Coolpix 3700-- about $100 cheaper than most. The product was shipped and received on time, and in good condition (brand new). No complaints. Read more
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Jul 09 '04
Best price by far. Except for a phone call to verify my credit card mailing address, everything went as advertised. I would definately use them again. Read more
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Jul 09 '04
These guys rock! They where friendly and had good prices and when I called about my order they where quick to help. Read more
Framed "Buckeye" Butterfly Photo This framed photo is made to last a lifetime. It is custom framed by a local artist and the matting is selected to bring out the most in the picture. ...
Framed "Julia" Butterfly Photo This framed photo is made to last a lifetime. It is custom framed by a local artist and the matting is selected to bring out the most in the picture. ...
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, Nov 15 '09
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