ButterflyPhoto.com was the only merchant to have the "hot" Casio EX-S2 in stock and not add-on additional outrageous shipping charges. Their unconditional offer of technical assistance using the camera and genuinely friendly phone support is also pretty...
I had ordered a digital camera from a competitor and, 3 weeks later, nothing. Further, the attitude was that of doing me a favor!
At Butterfly, the online ordering was both simple and easy. the followup phone call was that of politeness and...
I ordered a Sony DSC-P9 digital camera from Butterfly Photo.com last Wednesday. Immediately I got an email from the CEO to confirm my order and gave me the contact information in case I have any question.Within 3 business days, I got it! Its service was...
I purchased a Minolta DiMAGE Xi camera on a Saturday when the store was not open. On Sunday afternoon I made a phone call to make a change to the order and the change was accepted without a problem. I have now receied the order in less time than was...
Camera arrived on the second day with standard shipping. Ordered an additional battery, under cost after my camera arrived and they threw in free shipping. Very pleasant to deal...
I just ordered myself a sony digital camera form Butterfly. The ordering process was simple, no hitches. I received a call and an e-mail to confirm my order, and was told my camera will be shipped immediately. The customer service I dealt with was...
Very straightforward. Ordered the camera online on a Friday. They called on Saturday to confirm 4 digit code on credit card. Asked about add on products but weren't pushy. Shipped camera out and it arrived 2 days EARLIER than expected. I am...
I ordered my camera on Friday, confirmed my order by phone later in the day, and received it on Monday, a full day ahead of schedule. I couldn't believe how fast it got here. I was very happy with the way in which I was treated when I contacted Butterfly...
The price, delivery options, and customer service are great. Their visibility in web sites that came up from an internet search is good, capturing potential customers' attention because of the...
I ordered a Canon S50 via phone and received courteous service with no hard sell of accessories or extended warranty. Standard shipment was made the same day by Fedex and received in 2 days. Was able to track shipment with info provided by email....
Great customer follow-up. I had a rep call me almost right away to confirm the order and provide me with other accessory options. I received the camera according to my shipment requirement and I was extremely...
I was called by a customer support person named Angelo. I felt that his call was a thinly veiled attempt at getting me to purchase more items....it didn't feel like a helpful call at all. Then after upgrading the shipment to overnight because as I stressed to him the importance of everything arriving by a certain date, an essential item was not included in the order, making the camera worthless to me! No, I don't have a very good opinion of this store. Read more
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Jul 23 '04
I received my order 21 days after placing the order! Other than the order confirmation phone call and e-mail, I heard nothing from Butterfly Photo regarding the status of my order. Only after calling them numerous times, did I find out that they were on backorder, but that they had already charged my credit card. It wasn't until the fifth or sixth call that I was given an option to cancel my order since they were unable to say when they would have the camera in stock. At no time during the three weeks did they post to the website any kind of indications that they were temporarily out of stock (which is why I didn't purchase the camera from the original retailer I was considering). On all times that I checked their website, they always showed the camera as being available. For two and a half weeks, there was no tracking information available and even after they sent me the tracking number, I could not use their site to track it (I ended up using FedEx's tracking tool). Read more
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Jul 09 '04
My order was placed on June 30th with 2nd day shipping. The camera was not shipped until I called on July 7th. I received the shipment on July 9th. Apparently, with WEB orders you still have to call before the sale is finalized and shipped. They need an opportunity to sell additional items. However no high pressure sales pitch. Read more
Excellent experience. I highly recommend them. Read more
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Jul 10 '04
Great service, fair price, no hassle purchase! Read more
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Jul 20 '04
Very simple to order, received everything in good condition in one week. Reasonable prices. Read more
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Jul 18 '04
I had a few questions,so I called and spoke to salesperson who was very helpful.I was happy with my purchase,no problems what so ever. Read more
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Jul 09 '04
Have nothing but good things to say about my experence with Butterfly Photo. Will do business with them again, and recomend them to anyone. Read more
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Jul 21 '04
I assumed that when I placed the order online on a Monday, and paid extra for 2 day shipping, that I would surely have the camera before the weekend. Then I found out the following day that I had to call before they would complete my order. Still, the salesman told me I would have it by Thursday or Friday at the latest. I didn't receive it until the following Monday. Had I known it would take a week anyway, I would not have paid the extra amount to have it shipped 2nd day air. I would probably purchase from Butterfly Photo again, but this time I would be wise to their shipping procedures. Read more
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Jul 20 '04
When the commodity is the same then the name of the game is price. This company had the best price on this very popular camera. I did make a call the next day to make sure I was getting the silver bodied version of the camera, and not the black body version. The hold times were agonizingly long, first it was 20 minutes just to get through to the receptionist, then she transferd me to the Internet Sales Dept, and that took another 20 minutes, but the guy who answered the phone was very courteous and understanding. A few days later I got the camera, and I was very pleased to say the least. This was a brand new camera at a truly great price. Read more
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Jul 23 '04
Price was great. Strong reputation led to choosing this merchant. Product was delivered ontime. Sales phone call to complete purchase was not overly-used-car-salesman-ish. The deals presented were actually pretty good deals. Read more
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Jul 31 '04
Butterfly Photo had the best price I could find for a new Nikon Coolpix 3700-- about $100 cheaper than most. The product was shipped and received on time, and in good condition (brand new). No complaints. Read more
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Jul 09 '04
Best price by far. Except for a phone call to verify my credit card mailing address, everything went as advertised. I would definately use them again. Read more
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Jul 09 '04
These guys rock! They where friendly and had good prices and when I called about my order they where quick to help. Read more
Framed "Buckeye" Butterfly Photo This framed photo is made to last a lifetime. It is custom framed by a local artist and the matting is selected to bring out the most in the picture. ...
Framed "Julia" Butterfly Photo This framed photo is made to last a lifetime. It is custom framed by a local artist and the matting is selected to bring out the most in the picture. ...
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