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Butterfly Photo.com

Butterfly Photo.com

Overall store rating:  Store Rating: 4.0
Reviewed by 1782 customers
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Overall Rating:Store Rating: 1.0
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WARNING! Sub-Standard Online Merchant

by benicia Epinions Most Popular Authors - Top 500, Sep 13 '04
WARNING! This online merchant promotes itself heavily and encourages positive online ratings. In fact I question some of the ratings and user reviews as ficticious? I spend some $10,000 annually on photographic equipment and such is accomplished via ...
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Overall Rating:Store Rating: 3.0
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Sub-Par Customer Service, But Everything Else Was Pretty Good.

by slcscorpio , Oct 18 '06
Butterfly Photo talks about themselves as being an online leader in electronics, parts, warranties, & more. Their site offers cameras, home theater systems, MP3 players, computers, & DVD players to name a few of their products. I ordered a digital ...
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Overall Rating:Store Rating: 2.0
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Price and shipping were satisfactory, communication was not..Read this before you buy. Recommended with reservations.

by altecocker , Oct 17 '04
After reading some of the reviews at epinion, I decided to purchase some items from Butterfly Photo, despite a somewhat higher price than at a couple of other sources. I should have read all of the reviews available and I am proffering this as a balanced ...
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Overall Rating:Store Rating: 4.0
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Saved me $75, got me my item ahead of schedule

by truegenius , Feb 18 '04
I found Butterfly Photo as a result of a CNET.com Shopper search (http://shopper.cnet.com). I normally buy new-technology products by mail order to save money. Butterfly Photo has an attractive web site that covers their products and policies. As ...
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Overall Rating:Store Rating: 5.0
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One Big Surprise!

by der_sig , Jan 07 '04
I have always shopped on-line. But shopping for a low cost, yet high performance digital camera on-line has been an extremely discouraging experience to me. I live in CA and had spent many hours on shopping.com to compare the feature and prices, I ...
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Overall Rating:Store Rating: 2.0
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Promised US Market Product - Delivered Grey Market

by w8ow , Apr 07 '06
Let me be the first to admit that I was skeptical about ordering my new Sony DSC-R1 from Butterfly: 1. Their price was $140 less than my usual source on a thousand dollar item... I figured there had to be a catch. 2. I suspected that the most of the ...
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Overall Rating:Store Rating: 3.0
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Problem CSR's; On-line Shortcomings; What is "In Stock"

by tomogden , Nov 22 '04
I see 2 main problems with this company. - Certain problem individuals in customer service - Soft definition of what is "in stock". INEPT CUSTOMER SERVICE - Every time I asked one CSR a question, she had to put me on hold to get an answer. - ...
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Overall Rating:Store Rating: 1.0
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Awful Experience. Do NOT order from them!

by kathyrnsummer , Feb 04 '06
I am horrified at the handling of my order at Butterfly Photo. I ordered a 47-inch Sharp Aquos LCD TV (a $2000 item) the last week of November. Today is Feb 4 and I do not have the merchandise nor have my money back. Nov 27. Order placed online. ...
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Overall Rating:Store Rating: 2.0
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OK Web ordering; disorganized staff; tracking number supplied only after prodding

by lapis , Dec 22 '03
I placed an order for the Panasonic PV-GS50S ULTRA-COMPACT MINI DV CAMCORDER on Sunday, 12/14/03. I did so via their Internet Web site. It was relatively easy to do. I wanted to order from them because their prices were very good. This camcorder was ...
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Overall Rating:Store Rating: 5.0
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Great price, great service!

by mbreaker , Nov 17 '05
Needless to say, I was extremely skeptical about ordering a $3,500 LCD TV from an Internet retailer, particularly after reading many of the Epinions.com reviews, especially the ones for ButterflyPhoto.com. I had pretty much narrowed down my retailer to ...
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Overall Rating:Store Rating: 2.0
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If you want your camera fast, shop somewhere else

by abbeyroad222 , Jan 03 '05
The ordering experience is satisfactory. The order went through fine, and within a few hours I had an email stating that I needed to call them. I had read several reviews, so I knew what was coming. I politely listened as the salesman told me about the ...
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Overall Rating:Store Rating: 3.0
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If you can be firm and knowledgeable about your purchase, you'll be fine...

by prototypechild , Jan 06 '05
I was a bit weary of Butterflyphoto at first, due to some horror story ratings and interestingly worded descriptions of service on the merchant's website. But I'm not one to be bossed around by hard-sell tactics or bad service, so I decided to take the ...
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Overall Rating:Store Rating: 1.0
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WORST EXPERIENCE EVER! STAY AWAY! AVOID AT ALL COSTS!

by hulagirlmonica , Dec 21 '05
Butterfly photo stinks!!! And I mean this in the sincerest way possible. After doing tons of research on the Casio EX-S500, I placed my Christmas order early (November 23 to be exact.) Right after hitting the send button, I was bombarded with ...
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Overall Rating:Store Rating: 4.0
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Butterfly Camera Changed this Skeptic's Mind about NYC Electronics E-Tailers

by dcubita , Apr 23 '04
I was very leary of ordering from a NYC-based electronics web store after reading epinions reviews on about ten stores that utilize hard up-sell tactics after you place an order. Nevertheless, I put my skepticism aside and went ahead and ordered a Sony ...
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Overall Rating:Store Rating: 5.0
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What a pleasant surprise!

by mpwa , May 18 '04
After extensive research on the kind of new palmcorder (Canon Elura 65) to buy it was time to take the next step and go buy one. I first went to the mainstream retailers like Best Buy, Circuit City and the Good Guys - the best deal I could find "on ...
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Overall Rating:Store Rating: 2.0
 
Jul 19 '07

I was called by a customer support person named Angelo. I felt that his call was a thinly veiled attempt at getting me to purchase more items....it didn't feel like a helpful call at all. Then after upgrading the shipment to overnight because as I stressed to him the importance of everything arriving by a certain date, an essential item was not included in the order, making the camera worthless to me! No, I don't have a very good opinion of this store.
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Overall Rating:Store Rating: 2.0
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Jul 23 '04

I received my order 21 days after placing the order! Other than the order confirmation phone call and e-mail, I heard nothing from Butterfly Photo regarding the status of my order. Only after calling them numerous times, did I find out that they were on backorder, but that they had already charged my credit card. It wasn't until the fifth or sixth call that I was given an option to cancel my order since they were unable to say when they would have the camera in stock. At no time during the three weeks did they post to the website any kind of indications that they were temporarily out of stock (which is why I didn't purchase the camera from the original retailer I was considering). On all times that I checked their website, they always showed the camera as being available. For two and a half weeks, there was no tracking information available and even after they sent me the tracking number, I could not use their site to track it (I ended up using FedEx's tracking tool).
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Overall Rating:Store Rating: 3.0
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Jul 09 '04

My order was placed on June 30th with 2nd day shipping. The camera was not shipped until I called on July 7th. I received the shipment on July 9th. Apparently, with WEB orders you still have to call before the sale is finalized and shipped. They need an opportunity to sell additional items. However no high pressure sales pitch.
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Overall Rating:Store Rating: 5.0
 
Jun 30 '06

It was good. The the price was right.
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Overall Rating:Store Rating: 5.0
 
Jan 22 '07

Excellent experience. I highly recommend them.
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Overall Rating:Store Rating: 5.0
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Jul 10 '04

Great service, fair price, no hassle purchase!
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Overall Rating:Store Rating: 5.0
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Jul 20 '04

Very simple to order, received everything in good condition in one week. Reasonable prices.
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Overall Rating:Store Rating: 5.0
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Jul 18 '04

I had a few questions,so I called and spoke to salesperson who was very helpful.I was happy with my purchase,no problems what so ever.
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Overall Rating:Store Rating: 5.0
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Jul 09 '04

Have nothing but good things to say about my experence with Butterfly Photo. Will do business with them again, and recomend them to anyone.
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Overall Rating:Store Rating: 3.0
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Jul 21 '04

I assumed that when I placed the order online on a Monday, and paid extra for 2 day shipping, that I would surely have the camera before the weekend. Then I found out the following day that I had to call before they would complete my order. Still, the salesman told me I would have it by Thursday or Friday at the latest. I didn't receive it until the following Monday. Had I known it would take a week anyway, I would not have paid the extra amount to have it shipped 2nd day air. I would probably purchase from Butterfly Photo again, but this time I would be wise to their shipping procedures.
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Overall Rating:Store Rating: 4.0
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Jul 20 '04

When the commodity is the same then the name of the game is price. This company had the best price on this very popular camera. I did make a call the next day to make sure I was getting the silver bodied version of the camera, and not the black body version. The hold times were agonizingly long, first it was 20 minutes just to get through to the receptionist, then she transferd me to the Internet Sales Dept, and that took another 20 minutes, but the guy who answered the phone was very courteous and understanding. A few days later I got the camera, and I was very pleased to say the least. This was a brand new camera at a truly great price.
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Overall Rating:Store Rating: 4.0
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Jul 23 '04

Price was great. Strong reputation led to choosing this merchant. Product was delivered ontime. Sales phone call to complete purchase was not overly-used-car-salesman-ish. The deals presented were actually pretty good deals.
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Overall Rating:Store Rating: 5.0
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Jul 31 '04

Butterfly Photo had the best price I could find for a new Nikon Coolpix 3700-- about $100 cheaper than most. The product was shipped and received on time, and in good condition (brand new). No complaints.
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Overall Rating:Store Rating: 5.0
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Jul 09 '04

Best price by far. Except for a phone call to verify my credit card mailing address, everything went as advertised. I would definately use them again.
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Overall Rating:Store Rating: 5.0
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Jul 09 '04

These guys rock! They where friendly and had good prices and when I called about my order they where quick to help.
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Showing 1-15 of 768 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 52 Next



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