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by nmossing , Jun 05 '03
Great customer follow-up. I had a rep call me almost right away to confirm the order and provide me with other accessory options. I received the camera according to my shipment requirement and I was extremely...
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by boltob , Jun 14 '03
Received phone call on first business to confirm order. Was offered several additional products wit ...
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by kuleeaid , Sep 09 '03
butterfly photo had the camera I was interested in stock and that is why I ordered from them. Other ...
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by gohail2000 , Sep 09 '03
I love that they seem to carry every item in stock so we (the customers) don't have to wait for an e ...
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by daslaw54 , Jun 09 '03
Terrific buying experience. Great price, followed by two phone calls to ensure that I was the one using the credit card, followed by delivery exactly as...
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by nikki_do , Sep 29 '03
Best shopping experience. Great service and next day email confirmation. I called two days later to ...
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by loktem , Jun 05 '03
Got my order before I expected. Customer service was friendly, and the sales person not very pushy. Prices were good,...
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by speedrtec , Jun 15 '03
WILL DEFINITELY BUY FROM BUTTERFLYPHOTO.COM AGAIN!!! Super easy to order. We got our camera on-time ...
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by krishna74 , Jul 18 '03
I ordered a coolpix 5400. I got a phone call the next day to verify my address. The camera shipped t ...
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by rgoodell , Sep 24 '03
Best delivery for an electronics vendor. After I placed my order I was given a tracking number and ...
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by joelg , Jul 08 '03
Ordered my Canon G5 on line with extra 256 flash card. Received it all one day earlier then expected ...
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by danielleeug , Sep 30 '03
butterfly photo is the best internet site I bought electronics from. Not only do they sell great cam ...
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by curtisrucki240 , Sep 30 '03
butterfly photo is a pleasure to give my business to. They are friendly and polite and I love that t ...
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by wspencer , Sep 29 '03
Easy to place order, done all online, no need to call. Waited just 3 days and my camera arrived. Pri ...
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by ldmaiello , Sep 30 '03
These guys do a fabulous follow up job to orders. The next day I got a phone call to confirm my orde ...
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Nov 09 '04
Good the only difficulty was the fact that I had to have the billing address for my corporate credit card. Butterfly photo would not allow the order to go through without that information and since I would for a large corporation it took me over half a day to get that information back from our finance department at our headquarters.
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Nov 09 '04
They seem to mask doing a follow up after ther order but before they run your as making sure your order and shipping info is correct with extremely high pressure last ditch sale effort and below average customer service.
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Nov 08 '04
I was very pleased with the service and I was very excited about the fact that someone contacted me before sending my order. I was also pleased because the package came 2 days after I ordered it and it was not due to come for five more days.
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Nov 08 '04
My experience with Butterfly Photo was outstanding. When they called to confirm the order they did offer some additional items, but I did not feel they were pushy in any way. I received the product much quicker than I expected and it was in perfect condition. It was a great online purchase experience.
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Nov 08 '04
I had a good shopping experience and would purchase from them again. They have good prices.
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Nov 07 '04
I appreciated the follow sales call which allowed me to purchase additional and helpful items.
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Nov 06 '04
The did a follow up call and I added a UV filter to my order. The Friday before my order was mailed I e-mailed customer service because I thought the filter size they indicated was too big. I never received a reply. The filter is too big and can only be used with an attapted . This not not relayed to me. I went back to the site to found out about return policies and discovered I will be losing 10% of the cost because they recommended a filter that was too big.
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Nov 04 '04
Website was very easy to navigate. Found the product I was looking for, a thorough product review was available, and appropriate add-on items were on the same page. The most important thing to me was that the item which was advertised as being available at a certain price was exactly as it stated. The only glitch was that my Discover card was denied and I had paid for 2 day air shipping. I didn't get the message in time to switch payment method and have the product shipped the same day. Overall it was a great online shopping experience.
Sandy Buffa
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Jul 15 '04
Unfortunately, I had to go to the main FedEx office to pick up my package, since it could not be left at my house. This was somewhat of an inconvenience.
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Jul 15 '04
Online ordering was quick and easy. Slight delay in shipping item but customer service was polite and resolved questions. Rather long time on hold wating for customer service. Package arrived in good condition with all parts and the rebate form necessary. All around a good experience. I will recommend store to my friends.
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Jul 15 '04
No problems! Got the Camera as ordered and on time. Overnight shipping charges were only about half of what all the other vendors I looked at charged! The extra step to have to call then about the order seemed unnecessary, but I guess they wanted another shot at my money! :)
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Jul 15 '04
Prompt delivery. During a call to verify delivery information they did not use any pressure sales tactics to add things to my order that I heard some business will try to do. I would definitely shop Butterfly Photo.com again in the future.
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Jul 15 '04
Courteous, reliable.
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Jul 15 '04
The staff are rude on the phone, mainly with bad attitude and unfriendly service. I would not shop here again simply because the same deals are available elsewhere without the painful telephone conversations.
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Jul 15 '04
I did contact the company about additional products that go with the camara. They were helpful with information.
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