Buy Plumbing

These guys are tricky and their IT guy is always "in a meeting".  The issue is that they feed vastly low ball shipping numbers into the shopping search engines. Then they hit you with huge increases when you get to their site.  The IT guy told ...

BuyPlumbing.net's website says many things about excellent customer service including: "We are "Buyer Friendly". More than just words at BuyPlumbing, it is the way we do business. We are with you every step of the way."  At the bottom of their ...

Their prices seemed great and they had decent reviews online so I decided to place an order for a tub and two sinks over a month ago - we are remodeling our home.  I received an email shortly after stating that the tub was backordered and would ship ...

Final Update: Around the middle of October I received a phone call from the manager contact at BuyPlumbing.net. He apologized for the lengthy delay in responding, stating he had been out of the country. In the meantime the original contact person I ...

I purchased a Brizo faucet from BuyPlumbing.net.  Over a month later I received the incorrect item.  (wrong color) Despite admitting their mistake, they refused to refund my purchase price.   I spoke to the customer service agents

Worst customer service ever!  Do not buy from this company!I asked to speak to the supervisor because the person on the phonewas being extremely rude.  She replies..."I am the supervisor".  I asked her why she was being so rude

Horrible. Liars.Lied about stock. Lied about shipping date.Charged me for 2-day air shipping, but shipped it ground.Repeatedly gave me a UPS tracking number that showed they were lying, and tried to tell me UPS's tracking information was

This company's returns policies are unreasonable. It's obviously a cost center which they lean heavily on to improve their bottom line. I'm not going to shop here again; I'd recommend you avoid them

I saw some negative reviews for BuyPlumbing.net, but they had the lowest prices on a toto faucet, and an american standard vessel sink, by a big enough difference that I thought I'd take a chance.  I ended up making two separate orders.Their

I ordered 2 toilets and associated accesories, the website clearly states that these items are in stock.  3 weeks later, still no tracking information.  I called them and spoke to someone who told me that my items aren't in stock, and that

Placed an order with this shady website. Received a cancellation notice with no order reference or reason given. Avoid this scam

We purchased a toilet from this company and they shipped us the wrong toilet bowl, but they would not exchange it because it was over 30 days when our contractor went to put it in.  I called customer service and they were rude.  DO NOT BUY FROM

We bought a Panasonic bathroom fan in January 2010 for bathroom renovations. The cost was about $164 with shipping.  We ordered early to have the fan ready for installation in March. When it was installed, it was not as quiet as advertised and there

I purchased a toilet from BuyPlumbing.net. The product was as listed. Because of it's size/weight it was shipped as freight and it was delivered by a Semi tractor/trailer down my country road. It was in pristine condition. The price+shipping fee was less

Prices are unbelievably cheap. Why? Nothing is in stock. We ordered approximatley 20 different items from them as they had by far the best prices. In about a week we received notice ALL items were backordered. In this day and age there should be a way

4/20/09 3:55 AMOrdered two Toto one-piece toilets, Ultramax elongated, white with Sanagloss finish, model MS854114SG01. Delivery time was satisfactory. Truck driver delivered from truck lift-gate to pallet jack to inside my garage with both

I was shopping around for a Toto Toilet and found what I was looking for on buyplimbing. I had a question about the low price so I called to ask if there were any hidden charges and about their shipping methods for china. I ended up ordering the toilet

I was looking for an air-switch, and buyplumbing.net had the best price by far.  I was hesitant to order through them given a lot of poor reviews.  However, for the price, I thought it would be worth it to take a chance.  It was a good

Excellent customer service!  After contacting 8 vendors to purchase a discontinued product still shown on their websites (one actually charged my Visa but never sent the product), I contacted Buy Plumbing.net.  The representative went

I think BuyPlumbing is working to continuously improve. I have used them twice in the past month and experienced impeccable service both times. I started with a sink. Once it was delivered successfully I ordered my more expensive Toto toilet. I was