CSN Baby

Overall, I have been more than pleased with CSN Baby. My wife and I ordered a Simplicity Ellis dresser, changing table, and bed rails to match the crib we had gotten on sale at Target. The prices were great and the delivery was free, which is ...

On 4/15/09 I ordered and paid for the changing table "DaVinci - Emily Three Drawer Changing Table in Antique White". The money was deducted from my account and I got an order confirmation with estimated delivery date of 04/21-4/28/2009. On Monday ...

Order was completed, and then they say it's out of stock!!I purchased two Radian 65 car seats on 10/29. The next day I was notified that the items were out of stock and my order was cancelled. Pretty much got a "tough luck" and was sent on ...

I ordered a stroller from CSN baby (the city mini jogging stroller) 1 month ago.  After 3-4 notices of backorder, battling it out over the phone, and constant apologies for their mistakes, I received yet ANOTHER email today saying that it was ...

Very disappointed. They charge your credit card even if the item purchased is not in stock and they have no idea when it will be available. I've been waiting for a booster seat for 3 months, they kept changing availability date from Jan 19-Feb 23-March 20.
Would not recommend this site!

Very disgusted with customer service.  They say they will beat the price if you see it cheaper online, however when I emailed them about a product i seen cheaper they never returned my email and when I called I was repeatedly put on hold or disconnected.  I never have received an answer.  Would not do bussiness with this company even if the product were cheaper, I have great doubts about their return policy after the experience with the price match policy.  I would rather pay a little more for a product if I know it comes with good customer service.  This company should be held accountable for the price match claims made!!!!!

ordered our baby dresser from CSN baby only to find out AFTER we completed our order that the item was on backorder with no estimated date that it'll be stocked. So we called and asked to have our order changed. It took a couple days, but we managed to do it. Then delivery - first of all, you have to schedule an appointment for the delivery guy to drop it off. So we did. A 4 hour time frame. Not to mention, my husband had to take off work because the trucking company cannot deliver the furniture into our house without "help" from us. 1.5 hours AFTER our scheduled time frame, we finally get it. Now we understasnd the trucking company is not CSN baby, but they need to take responsibility for the trucking company that they are doing business with. Overall not a very satisfying experience and we'd only buy from CSNbaby again if we absolutely had to.

Placed order for Storkcraft crib. Crib was back ordered for almost 2 months. I placed order with another company and cancelled order with CSN. Three days after cancelling order received email stating they could not cancel my order because it was shipped. I could see from shippers website the order had not yet shipped but the company had been notified there was a shipment. After 2 hours of going back and forth with CSN and shipping company. I finally called Storkcraft which is where the crib was shipping from. Was able to get the order cancelled before shipped. After 3 hours on the phone. Then spoke to manager after 3 hours at CSN who told me that it was in fact their fault the order was shipped apparently whatever department takes care of fulfilling orders disregarded the email stating to cancel the order. Customer service provided by CSN gets a zero. I had t do all the leg work to get the order cancelled. A week later still waiting for refund. Will never consider placing order for anything from this company. Will never recommend from a friend.

I was extremely impressed by CSN Baby. They had the best price on the crib we wanted. Delivery was quick and included tracking. One of the crib railings was loose in the box (that was packed by the crib manufacturer) and was damaged. I called CSN Baby and they were extremely helpful. I got a replacement piece in just a few days. Their customer service was the friendliest and most helpful I've come across in a long time.