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by bulldog123 , Mar 09 '08
Overall, I have been more than pleased with CSN Baby. My wife and I ordered a Simplicity Ellis dresser, changing table, and bed rails to match the crib we had gotten on sale at Target. The prices were great and the delivery was free, which is ...
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by lknapik , Apr 21 '09
On 4/15/09 I ordered and paid for the changing table "DaVinci - Emily Three Drawer Changing Table in Antique White". The money was deducted from my account and I got an order confirmation with estimated delivery date of 04/21-4/28/2009. On Monday ...
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by gtaluv2swim07 , Oct 31 '09
Order was completed, and then they say it's out of stock!!I purchased two Radian 65 car seats on 10/29. The next day I was notified that the items were out of stock and my order was cancelled. Pretty much got a "tough luck" and was sent on ...
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by esshee , Oct 22 '09
I ordered a stroller from CSN baby (the city mini jogging stroller) 1 month ago. After 3-4 notices of backorder, battling it out over the phone, and constant apologies for their mistakes, I received yet ANOTHER email today saying that it was ...
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NEVER AGAIN!
by elilat ,Feb 23 '09
Very disappointed. They charge your credit card even if the item purchased is not in stock and they have no idea when it will be available. I've been waiting for a booster seat for 3 months, they kept changing availability date from Jan 19-Feb 23-March 20.
Would not recommend this site!
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What a waste of time!!!!
by superdisapnted ,Mar 01 '09
Very disgusted with customer service. They say they will beat the price if you see it cheaper online, however when I emailed them about a product i seen cheaper they never returned my email and when I called I was repeatedly put on hold or disconnected. I never have received an answer. Would not do bussiness with this company even if the product were cheaper, I have great doubts about their return policy after the experience with the price match policy. I would rather pay a little more for a product if I know it comes with good customer service. This company should be held accountable for the price match claims made!!!!!
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Meh.
by aish ,May 01 '09
ordered our baby dresser from CSN baby only to find out AFTER we completed our order that the item was on backorder with no estimated date that it'll be stocked. So we called and asked to have our order changed. It took a couple days, but we managed to do it. Then delivery - first of all, you have to schedule an appointment for the delivery guy to drop it off. So we did. A 4 hour time frame. Not to mention, my husband had to take off work because the trucking company cannot deliver the furniture into our house without "help" from us. 1.5 hours AFTER our scheduled time frame, we finally get it. Now we understasnd the trucking company is not CSN baby, but they need to take responsibility for the trucking company that they are doing business with. Overall not a very satisfying experience and we'd only buy from CSNbaby again if we absolutely had to.
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absolutely awful
by jmjnky27 ,Aug 18 '08
Placed order for Storkcraft crib. Crib was back ordered for almost 2 months. I placed order with another company and cancelled order with CSN. Three days after cancelling order received email stating they could not cancel my order because it was shipped. I could see from shippers website the order had not yet shipped but the company had been notified there was a shipment. After 2 hours of going back and forth with CSN and shipping company. I finally called Storkcraft which is where the crib was shipping from. Was able to get the order cancelled before shipped. After 3 hours on the phone. Then spoke to manager after 3 hours at CSN who told me that it was in fact their fault the order was shipped apparently whatever department takes care of fulfilling orders disregarded the email stating to cancel the order. Customer service provided by CSN gets a zero. I had t do all the leg work to get the order cancelled. A week later still waiting for refund. Will never consider placing order for anything from this company. Will never recommend from a friend.
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Best Customer Service Ever!
by gopack02 ,Jul 28 '08
I was extremely impressed by CSN Baby. They had the best price on the crib we wanted. Delivery was quick and included tracking. One of the crib railings was loose in the box (that was packed by the crib manufacturer) and was damaged. I called CSN Baby and they were extremely helpful. I got a replacement piece in just a few days. Their customer service was the friendliest and most helpful I've come across in a long time.
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Feb 11 '08
Great products and great service!
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Dec 28 '07
I was very pleased with the experience. When I placed the order it said it was not available until December 17th which was fine with me I wasn't in any hurry. I received the order within a few days to my surprise. I received it in good condition. There were no hassles and the website was pretty easy and quick to order from.
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Jan 16 '08
very quick and easy. I shopped around and they had the best prices and included free shipping.
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Jul 11 '08
check out was easy. I was told shipping estimate was 6/25 - 6/27 but then received a notice 6/30 that stock was gone but that there was plan for it to ship before or on 8/4. I have not received anything yet so I cannot comment further.
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Feb 12 '08
positive
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Oct 30 '08
first I recieved the wrong item. But the c/s rep put the right order in and within 2 weeks i got the right foot muff
thank you -just in time for the cold !!!!
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Dec 26 '07
The website indicated the hutch was IN STOCK at the time of the order and when I attempted to cancel the order for the hutch today, I was advised it will take 2 days to cancel. It didnt take 2days to place the order and take my money!!!!! I am very dissatisfied with this merchant.
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Mar 02 '08
Just remember that all went as it was supposed to with the order. I will no doubt be back to visit you.
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Dec 24 '07
Quick, easy, fast shipping and great prices.
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Feb 28 '08
Product was as promised. Price could have been better, but CSN Baby was the only merchant offering it after all. I would also like CSN Baby to be a part of the Upromise college fund program. Helping fund my sons college education would have been a bonus to purchasing at CSN Baby.
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Jun 05 '08
Very good experience with great prices!
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Oct 30 '09
good job
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Jun 26 '09
Great
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Feb 24 '08
very good experience. item was on backorder but arrived sooner than expected.
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Jan 23 '08
Satisfied with the whole shopping experience. Thank you.
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