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Camera Addict

Overall service rating:  Store Rating: 3.0
Reviewed by 163 customers
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Overall Rating:Store Rating: 1.0
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Do not use this company!!!
by jacoby5 ,Jan 09 '08
Do not use this so called company. My guess is they will go out of business soon with there poor customer service. My repeated attempts to call were always sent to a non-existent mailbox and I was cut off. When I finally got through and inquired about my order I was called a "dick" and hung up on. They will as the other review(s) state try to sell you other things that are unnecessary, but they can be very convincing. DO NOT USE YOUR CREDIT CARD!!!
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Overall Rating:Store Rating: 1.0
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stay away from from the Camera Addict Scam!!!!!
by blueroom10 ,Nov 15 '07
camera addict used the bait and switch again... stay away from this company. They say call them to complete the order. they then try the hard up sale for overpriced add on's. Then when you don't buy the item you ordered is all of a sudden on back order...or even worse they wait a few days then send you a email saying you order that was supposed to be on it's way is now back ordered. I've wasted 4 days with this company for nothing please don't make the same mistake!!!!
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Overall Rating:Store Rating: 1.0
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Horrible, don't do it
by mdahu ,Dec 01 '07
Don't deal with this company. They offerred the cheapest price for a video camera (Panasonic SDR-H18). I purchased it. I was asked to call the next day via email, and once I did, I was told my order checked out and that they'll ship the camera soon.
The next day I received a second email that the camera is out of stock, and that they'll notify me once it's available. Eventhough their website still offerred it as available, for more than I purchased.
Now they're telling me, it'll take six weeks before it becomes avaialable.
They made me miss out on other deals out there.
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Overall Rating:Store Rating: 2.0
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Frustrating
by bugmenot ,Jun 29 '07
They will send you an email requesting a verification call.
Reject their attempts at trying to sell you anything. You can get whatever accessory you need later. They will say you can't but I found out later that you can.
I wish I had read the reviews about this store before I ever ordered from them. They also required me to fax them a copy of a photo ID and the credit card I used otherwise they would not complete the order. They claimed it was for security reasons. I've never had to do this anywhere else and my credit is excellent.
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Overall Rating:Store Rating: 1.0
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HORRIBLE EXPERIENCE, THEIR WEBSITE LIES!
by ju_jubean ,Mar 19 '08
DO NOT BUY ANYTHING FROM THESE SHYSTERS. I ordered a camera that said it would 'ship on order.' After 2 days I called to check the status and they told me it was no longer in stock. While they were verifying my credit card information, they sold MY CAMERA to another customer. When I asked to cancel my order, the customer service rep said, "Good luck finding that camera elsewhere." I told him I'd take my chances, especially since they didn't have it in stock anyway. The customer service rep was not polite and abruptly ended the call. Their website is a lie, they do not have items in stock when they promise. DO NO BUY FROM THEM!
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Overall Rating:Store Rating: 1.0
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Terrible - they charged $200 more on my credit card than I agreed to
by jayemora ,Jul 11 '08
These people are as crooked as they come. I ordered two cameras, got a bait and switch phone call from the customer service department, and was given a new total for the cameras I ordered.

I never got a receipt for the new amount quoted over the phone, and the scum added another $200 above that amount onto my credit card.

NEVER buy from these people. I am going to handle the dispute through my credit card company.
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Overall Rating:Store Rating: 1.0
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Scandalous. Online pricing is baiting.
by swexan ,Mar 25 '08
Placed an order online for an HDD Camcorder that was shown as being in stock. Called the next day to verify order and shipping and was told it was not available but they would sell me last years model for $100 more. Beware of their "bait and switch" tactics, announcing a low price online and then trying to sell you something else when you call. It became glaringly obvious that this is their tactic when online orders require you to call to finalize the order. When I did not want to buy last years model at the extra expense, I was quickly told that they were cancelling my order and hung up on me promptly. Had this very same experience at another low cost online provider. Potential customers: beware of these "bait and switch" tactics.
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Overall Rating:Store Rating: 1.0
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Camera Addict is a bait and switch rip off
by kalyson1000 ,Sep 09 '07
These guys are thieves. They sell items for low prices then pressure you to add on extras. Example: They charged us about $75.00 for a battery charger that you can get on Amazon.com for only $12.00. I would NEVER buy from these scumbags again.
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Overall Rating:Store Rating: 1.0
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Dishonest
by chasmsw ,Nov 23 '08
I bought a Sony LCD TV from Camera Addict.  They advertised a price of $1349.00.  By the time I got the set, the charges had been jacked up to $2629.99.  They refused to answer my request for an accounting of the charges.  BUYER BEWARE
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Overall Rating:Store Rating: 1.0
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DO NOT BUY!!!! GO ELSEWHERE>
by birdie4me ,Dec 30 '08
I purchased a Nikon S60 for $267 on line.  I called to confirm my order and inquire about shipping the next day.  I was informed that I wasn't buying the US model and if I wanted the US model that it would cost $299.  No where on their website does it indicate that I was buying a European camera(?).  I asked about the difference and was told that it would not be in english, so I agreed to the $299 FOR THE US MODEL.  I Declined the battery and memory card that they were hustling......  Now, after reading their SCREW THE CUSTOMER, policy on returns, defectives, etc.,  I agree that they are crooks.  I called Nikon and their approved retailers have a minimum of 30 days to return or exchange a product.  These crooks offer NOTHING but penalties for all who buy from them, as well as NO answer after calling FOUR numbers for them.
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Overall Rating:Store Rating: 1.0
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This was my worst on-line buying experience.
by janen ,Apr 26 '08
Wish I had found this site before ordering from Camera Addict. Ordered on-line, no problem. Next day received an email telling me there was a problem verifying information, WRONG! and that I needed to call. This is just a ploy to try to get you to order accessories. Received the item in a timely manner, as well as an invoice for forty dollars more than advertised. This is when they fell off the face of the earth. If you get past the first three automated prompts, you are disconnected with a message that says something like " Unable to accept messages for mailbox 0" This happened no matter which dept. I tried. Finally gave up and called my credit card company who is very familiar with this seller and filed a dispute. DO YOURSELF A FAVOR AND DON'T BOTHER.
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Overall Rating:Store Rating: 1.0
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Terrible Company SCAMMERS
by hawks05 ,Jun 06 '08
Horrible company, after you place an order they send you an email telling you that you need to call them. when you call them they try to sell you a bunch of junk you dont need. I was trying to buy a panasonic plasma tv, well once i sent my order in i got that email. i called them and they try to sell me crap i dont need, then they try to tell me well you bought the over seas version and it would cost about $300 more to get the american version. they are rude and pushy, i will be filing with the BBB. i have also filed with the State of Texas Attorney Generals office.
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Overall Rating:Store Rating: 1.0
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Worst shopping experience ever!
by tm1975yeah ,Jun 26 '07
Most annoying online buying experience ever. Camera Addict is a fraud which tries to bait and switch. After enticing customers with low prices, the company requires "verification" over the phone. After listening to glam rock while on hold for 15 minutes, this "verification" is a high pressure sales job for various accessories. When one does not choose to purchase from this lame upgrade attempt, the Camera Addict employee then states that one has purchased the Japanese version of the product (not stated anywhere on website or receipt) and that the English version will come with an extra battery and cost an additional $90. The sketchy operator uses lines like "What, you only want to shoot for 15 minutes at a time?" when pushing the battery and "You want the Japanese version with no warranty?" Totally sketchy slimeball salesmen at Camera Addict.
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Overall Rating:Store Rating: 1.0
 
Cancel order if you don't speak Japanese
by ykirock ,Jun 26 '07
After having placed the order, you must call to "verify" it. I spent 15 minutes on hold, and then the representative came on to try and sell accessory after accessory. The last upsell was for only $50 you can get the user's manual in English. What!! Apparently the default is in Japanese and it does not state this on the website.
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Overall Rating:Store Rating: 1.0
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DON'T EVEN BOTHER with the scam tactics of Camera Addict. WORST SELLER EVER.
by jtkirb ,May 07 '08
Searched the "lowest price" on a Garmin Zumo 550. Every authorized reseller had them for $635 or more. Camera Addict and Brodway Photo (web pages VERY similar) had them at $515. I ordered, had to call to confirm, declined all the other parts they offered (lots), and then the scam- Did I want this to work in the US? I had to buy the US maps for $119. I said the price and description (cut and paste from Garmin's page) said the US maps were loaded. Bottom line, Avoid Camera Addict. I cancelled my order and went to NavGuys. You can repeat the above conversation with Brodway photo as I tried them as well.
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Overall Rating:Store Rating: 5.0
 
Jun 20 '07

One item was out of stock but they contacted me right away and let me know, which was very professional of them. The salesman really knew what he was talking about when I asked him what was similar to the camera I wanted. He helped me pick out a new one which I am so happy with !
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Overall Rating:Store Rating: 5.0
 
Jun 20 '07

I will be shopping here again.
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Overall Rating:Store Rating: 5.0
 
Jun 20 '07

It was only a little delayed because they were off for a holiday. But once they were back i spoke to a customer rep and got everything squared away. Excellent service!
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Overall Rating:Store Rating: 4.0
 
Jun 20 '07

I love my new camera, i got a really great price and it arrived a couple of days after I ordered it. Thanks.
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Overall Rating:Store Rating: 5.0
 
Jun 20 '07

good and easy to approach
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Overall Rating:Store Rating: 5.0
 
Jun 20 '07

excellent services. I was really impressed at how good they are with security measures, because i have had my credit cards stolen and used and it was not fun to fight all the charges.
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Overall Rating:Store Rating: 4.0
 
Jun 20 '07

I ordered a Canon Powershot camera. The price beat out most of the other reliable sites. They contacted me to tell me my order progress which was great! I received my camera quickly. They did a fantastic job for a new company.
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Overall Rating:Store Rating: 1.0
 
Jun 20 '07

A phone call was required to "verify" the on line order. The representative I spoke with gave me false and misleading information and, as a result, I spent $100.00 more than I needed to. My attempts to contact the company via email have thus far failed. The "Mailer-Daemon" states the email cannot be delivered due to the mail box being full.
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Overall Rating:Store Rating: 5.0
 
Jun 20 '07

I ordered a refurbished projector expecting it to look a little bit used, but to my surprise it looked like it was BRAND NEW! Im so happy I decided to try out camera addict!
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Overall Rating:Store Rating: 5.0
 
Jun 20 '07

I had purchased a camcorder and wasnt expecting it for a week, but I was amazed when I got home from work the next day and it was on my doorstep waiting for me!
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Overall Rating:Store Rating: 3.0
 
Jun 20 '07

I could buy the product because this merchant does not accept international credit cards
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Overall Rating:Store Rating: 3.0
 
Jun 20 '07

After speaking with a representative from Camera Addict. I felt that I was being pressured into buying something that I had no need for. Such as additional filters at prices that were way too high and warranties that wasn't necessary because Sigma has a free four year full warranty.. Also the rep seemed to be getting a little agitated that I would not get the extra items.
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Overall Rating:Store Rating: 4.0
 
Jun 20 '07

Their website was easy to navigate and their prices were very competitive. I will definitely remember them the next time I'm in the market for a new digital camcorder.
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Overall Rating:Store Rating: 1.0
 
Jun 20 '07

The web site is false advertising. They request a phone confirmation, and when you call they push for additional purchase without even reviewing the order confirmation. They state that some parts are required in addition to the order. This so-called mandatory parts are not listed on the web site. They are not listed either on the manufacturer web site. When asked why they push for these parts, they come up with very vague reasons (parts are removed before shipping, the order referred to an import model without all parts (even if the manufacturer is US based, and there is no import model, and if their web site does not provide any of this information)). Very disapppointing. It also seems that CameraAddict.com is the same company as BroadwayPhoto, and both companies applies the same dis-honnest scams. when you order on line, it seems legitimate. When you call you have no way to trust what they say, and it greatly underine the customer/buyer experience.
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Overall Rating:Store Rating: 1.0
 
Jun 20 '07

The second day after i purchased the GPS I recieved an e-mail requesting that i call and verify my purchase. So i called the number listed. A gentleman answered the phone and began trying to sell me a charger for the GPS. I told him I really didn't need one but he insisted that I would need one so I asked him the price and he quoted 25.00 so I told him to put it on the order. then he tried to sell me a memory card . So i asked him the price of it he said 100.00 dollars. I said no way , and then he said we got one for 20 dollars i said put it in and then i hung up. The following week I was looking at my charge statement. I almost had a fit there was a charge for 589.00 on my statement . So i called first thing Monday morning and told him to cancel my order , He said too late it's already gone he lied again it was in the shipping room waiting to be picked up. ups picked it up that afternoon. When i recieved it the box had been opened by someone and resealed so i refused it. They way overcharged me for this product...!!! NEVER AGAIN!!!
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