CampSaver.com

I recently purchased a 3-season tent from CampSaver.com and their customer service was simply phenomenal!!! First of all, after placing the order, I realized that I needed to change the shipping method to make sure that I got the tent in time to ...

After searching for the best deal on an Osprey pack I finally narrowed my choice to campsaver.com.  They offered a free rain cover and shipping.  I ordered the pack on Friday morning morning in hopes on receiving the unit on Tuesday, just in ...

Smooth Transaction. My order was received on time and without complication. I would recommend this company and shop here again.

This was uncomfortable at first, but it worked out well. The order process went really smooth until it was time to print the confirmation and receipt, when there was an error and I couldn't get to the receipt. There was no e-mail confirmation, either, which had me worried. When I called the next morning (Wednesday), however, a live person was available to let me know that the order was in, the first UPS notification was later the same day, and the box showed up on Monday.

Absolutely the worst e-shopping experience I have had. Ordered items in early May and still had not received them by early August. Campsaver kept promising to get me the items I ordered, but they never did. They had a load of excuses, and kept telling me my shipment was in the mail, but never shipped it at all. When I complained, they told me to "do what I had to do" and did nothing to help me at all. I will never deal with this vendor again and nobody else should either.

An excellent shopping experience. I had to exchange a backpack because of a defect, and the friendly customer service department handled it quickly and with zero hassle. Thanks!

I ordered 5 items and they said that all were in stock and ready to ship.  A week later I get an email that 1 item isnt in stock.  So I remove the item from the order and tell them to ship the rest of the order. A week later I email them and they send me an email stating that they will resend the order to the warehouse and possibly send the order today.  I cancelled all my business with them.  Total Amateurs.   Avoid at all costs unless you like to wait weeks for stuff. 

 

Absolutely a perfect job with my order. Received the tent in a few days and it was exactly what I wanted. New, in the box ready for my trip to Yellowstone. Thanks CampSaver, will ship again with you.

My first time purchasing from CampSaver.com and I'm very pleased. Andy provided me with superior customer service. I just ordered so can't yet speak to speed of product delivery... but the customer service is definitely excellent!

Good selection, friendly service and moderately fast delivery.

I ordered a Big Agnes tent from these guys recently and was pretty happy with the service that I received.

It was a great tent and their pricing was pretty good as well.

I received exactly what I ordered, in good condition and on-time. I had questions prior to my order, and someone was in their office to handle my call at 7:00 a.m. EST!

We had a very positive experience with campsaver, unlike some of the other reviews on this site.  I was dubious because of some of the negative feedback but that anxiety proved unfounded.  We found the tent we wanted and at a very decent price.  We were placing an international order to the UK and when I phoned they were very helpful about figuring out the shipping charges (for a 5 lb package about $43).  They stated delivery would be 5-10 business days and it arrived in 7, so shipping time was also accurate.  The tent is wicked, and we can't wait to use it.  The guys in customer service were always helpful when we called.  But be warned: if you live in the UK you have to pay approx. 12% VAT on purchases of more than £100 upon delivery.  This is not the fault of campsaver - it's the annoying british gov't.  It does add to the final price, though, so it's something to keep in mind. 

Easy to use site, everything shipped quickly, but box not packed well, UPS trashed it, and several items lost in transit. Email to support and they shipped replacements right away via Priority mail. Nice!

I ordered the Cloudveil Koven ski pant from Campsaver. I live in Japan, and you have to contact them in order to choose a shipping method. We agreed on UPS and a very expensive expedited method that would arrive in time for a ski trip. After waiting for 4 days I emailed them that I had never received a tracking number and my shipment was now a day late. After another 2 days they finally found the time to get back to me that they forgot about my order and rudely asked if I still wanted the pants. I shopped with them based on the positive feedback here, but I should have noticed the lower rated reviews. It seems when things go wrong with them, it really goes wrong. This is the first time I have been forgotten after placing an order through an online retailer. If customer service is as simple as serving a customer, then Campsaver.com is truly a failure as they did nothing for me. I was left with no ski pants to go an ski trip, and it is impossible to find a US size XL in Japan. Thanks for nothing Campsaver.

Ordered my items, I emailed them ahead of time for shipping rate. Now I'm sitting here, creit card charged and I can not get a response from them in regads to the status of my order. So I have paid and heard nothing since. great customer service, would I shop here again? no way in the world!!!