Great prices, quick delivery, would buy from again by garyw28 ,Aug 18 '04
Ordered some USB and other misc. PC cables. Prices are the lowest, good communication, fast processing and delivery. Contents were new and high quality, and what I expected. Highest recommendation!
My first order was for 5 USB A to A cables. I waited 10 days to receive them because I'm in Europe and it takes a while. When I got the cables, they were 5 USB A to B cables. Now I have to send them back, paying the shipping, and wait for the correct cables. We'll see what kind of customer service I receive.
The store wanted to make ammends and offered to let me keep the 5 incorrect cables (to bad I already shipped them back). I received the correct cables today, 24 Feb, for a total cost of the $4.75 it cost me to ship back the wrong cables. I give them a thumbs up for the good customer service. You don't find that to many places today.
I have not been impressed so far I placed my order on the 4th and still today is the 12th and I have not received it, but they sure have taken the funds already. Have written to Customer Service hoping for a resolution. Delivery speed so far non existent. Accuracy if their initial handling is an indication of how they operate....can say terrible.
08/14/04 Since then I have received my order found out that they didn't even ship it until the 10th was ordered on the 4th. Have attempted to contact their customer service to let them know about this. No return calls or emails. Their site states that they want you to be completely satisfied...guess not. Will continue to try to contact them via email.
Address confusions, delayed shipment, and bad communication. by anti0nline ,Jan 04 '05
My experience at Computer Cable Store was definitely not a positive one. I placed my order on the 21ST of December, but by the 3RD of January I have still not received my cables. I sent customer service and email, but after 5 days my question still remained unanswered. So, I called customer support, and after a short wait they told me that the order had not been shipped because the address was "undeliverable"; they were just waiting for me to call up and ask what had become of my order. The address that I supplied was in fact my real address, and I have ordered countless other products off of the internet, and they have all shipped without incident. However, after this little bump was cleared up, they agreed to reimburse me for the shipping cost. Their selection appears to be good, but hey, anyone can put pictures on a website. After this ordeal I don't plan on any further business with the Computer Cable Store. I recommend going to NewEgg.com for your further computer-related purchases.
Excellent service; outstanding transaction. Read more
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Feb 28 '04
Order was short 1 item. An email to the company resulted in a prompt return email and the missing item was received in an acceptable period of time. Read more
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Feb 16 '04
Computer Cable Store is one of the better internet shopping experiences I have encountered - I will gladly shop again Read more
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Nov 06 '03
I've been waiting for this email to come asking for the followup survey. This company was GREAT! I placed the order at 10pm and got a message the next day from customer service. They were out of stock on 1 item and wanted to substitute it with a higher quality model at no extra cost, if that was OK with me. They left an name, 800# and and extension. When I called back I actually talked to the person that left the message, told her it was OK and I had all the products in 48 hours. I would go back to this company without hesitation and recommend it highly! Read more
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Feb 17 '08
The shopping was fine, but the item that I purchased for my friend didn't have instructions on how to use it. Read more
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Aug 01 '04
Great quality at a reasonable price. Easy web ordering and very fast shipping. My experience was very good ordering from this company. Read more
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Feb 10 '08
I needed to extend an existing HDTV cable a few feet, and they had the connector I could use without having to buy a pricier and longer replacement cable. Read more
Although the products were shipped promptly and in good condition, the duty I had to pay upon them being brought into Canada (via UPS) totalled more than the products themselves. No fault of Computer Cable Store I suppose, although I hear that there is usually no additional duty when FedEx is used to ship into Canada. Read more
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Sep 20 '04
I needed a gender adaptor and couldn't find it anywhere. Computer Cable had what I needed, and the price was very reasonable. Read more
Choice of product was excellent. Customer service was quickly available by phone.
**Problem -- Computer cable store shipped product to the billing address when I specified that it be sent to an alternate residence. This delayed receipt of product and was a major inconvenience. It could have been quite possible for a dishonest resident to accept the product at the billing address which was former residence that I no longer occupy.
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Nov 01 '03
I found that the Computer Cable Store had what I wanted at a great price. Their service was perfect and I received the things I ordered in just a few days! Read more
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