DeepDiscount.com

One popular gift choice for Christmas, birthdays, or other event is a DVD or CD. Most everyone likes music and/or movies to one degree or another and most everyone has a wish list of movies or CD's just waiting to be fulfilled. One can get lost on the ...

I'm not quite sure how I first stumbled onto Deep Discount DVD, but I quickly fell in love. While I visited the sister site, Deep Discount CD, I never bought anything from them. Back in the spring, both of those sites vanished to become Deep Discount. ...

WEB PAGE DESIGN Deepdiscount’s webpage layout is straight forward and well designed. In fact, I prefer it to Amazon’s. There are tabs to quickly navigate to specific types of items and a search bar for quickly finding items by ...

Deepdiscount.com, formerly DeepdiscountDVD.com & DeepDiscountCD.com I ran across deepdiscount’s website a few years ago while searching online for a particular movie I couldn’t seem to find at my normal sources. Deepdiscount came up in the search ...

After 4 days, I didn't hear back from Customer Service and was able to find a phone number.  I called and and they agreed to exchange the incorrect DVD's for the correct ones.  They covered the cost of the shipping ...

I felt that I had a HORRIBLE experience with this company. I ordered one book on 12/16. I received the email saying it was in stock and they would notify me when it was shipped. I checked back on 12/18 when I had not heard from them. My order status said ...

Why do we shop online? Discounted prices, that's why! Deep Discount truly lives up to its name. This site has an impressively large stock of mainstream and harder-to-find movies at prices that (usually) cannot be beat. I have not used this store to ...

Customer service is horrible. I bought the "Harry Potter Paperback Set, books 1-6" & "Harry Potter and the Deathly Hallows" from this site. In the set, I received a defective copy of "The Prisoner of Azkaban" (had missing pages and some pages were ...

Ok, this is without a doubt, the worst on line retail shop ever. I was hunting down a software game for my client who could not find it locally. I found Deep Discount had the item in stock. I did some research on them, and found mixed reviews but I took ...

This is an update of my paragraphs below (1 week later/ 2 weeks since ordering) - The item that was in stock, I received it.  The items I tried to cancel - still say "pending cancelation/ check back later" on the website.  The ...

This place has awful customer service! I ordered a cd from this store and did not find out that the item was backordered until I myself went on to their website and checked the status of my order. You would think that, like other stores, they would let ...

I have ordered many dvd's from deepdiscount.com recently, but have grown very discontented with their service of late. Back on June 23rd I ordered a Sex and the City box set for my partner's birthday, was emailed and told it was back ordered and waited ...

I was drawn to Deepdiscount.com due to their free shipping and low prices. To be fair, it's hard to find a consistently low price site for DVD's. However, I was double charged for an order 9 months after it closed! I ordered two Little Mermaid ...

Thought the advertised price of Rock Band 2 SE (XBox 360) for $168.99 with free shipping was a joke.  Considering it was cheaper than any other stores advertised price coupled with the free shipping, I ordered it on December 8th, 2008 and it told me ...

I ordered a Wii game from DeepDiscount at an advertised price of $18.  It was out of stock, but they assured me that it would be shipped within 2 weeks.  I was leaving the country for 2 years and needed the item to come within that time frame, ...

My order at deepdiscount.com was horrible. It took over two weeks to get my order. I was notified that my order was on backorder. The problem is that I was not notified that the CD was on backorder before I ordered it. However, the packaging they sent it ...

I order a wii from deepdiscount.com on 7/16/2009 (order number 23348145), and got an order confirmation email that day, but I received a cancellation email on 7/17/2009, I check my order status on the website, shows "canceled" without reason.  ...

DeepDiscount is a " little " dishonest they are definitely monitoring and editing the reviews on the Buy.com website! to try and keep their ratings up on Buy.com. I have been waiting for two weeks for the WW2 movie i paid for, and still haven't ...

The prices here on certain items are fantastic, but be prepared to work for it and wait.  I ordered 3 seasons of 3rd Rock From the Sun on November 30 as a Christmas gift for my son.  I logged on 4 days later and found that the entire order was ...

I waited more than 1 month for my items to be shipped (Exactly 5 weeks and 3 days from my order date.) I emailed and called them multiply times asking them for a status update on my order. Each time they provided me with a new ship date which they never ...

This site has been going DOWNHILL for a couple of years now. Whereas they USED to have the best prices, now they count on you requesting a "price match" Otherwise, on most newer items they are high. But the worst thing about them is the shipping. I find you pre-order a item, and even past the release date these clowns don't have it "in stock" It can take a month for them to ship your item. Also, for whatever stupid reason, they continue to use Media Mail, the SLOWEST shipping method to ship single cd's and DVD's when first class would actually be cheaper for them, AND faster. If you want it fast, and you want it cheap, look elsewhere

Saved eleven cents(!) on a $29.89 order by ordering from deepdiscount.com. Should have read other reviews first! They are really s l o w.

Their web site is full of pop-ups, implying adware as well. Virtually impossible to navigate to "your account" page, then only to find that your order has been "completed". No tracking numbers or other delivery info on web site or by email.

Would we order from them again? Only if deepdiscount were half the price of A**z*n or another reputable e-tailer and we did not mind anticipating four or five weeks to get something.

Ordered 5 WII games online on March 1, 2009.  Web Site said all where in stock which was one of the reasons I ordered from them, not just because of the prices.  Seems that 3 of the 5 where not in stock.  It seems very poor inventory control or maybe a not truthful web based ordering system to gain orders and backfill.  Would recommend not using their web based system.  Maybe if you ordered by phone you ould get thruthful information on stock, but maybe not.

The worst customer service I have ever received, by far. I was shipped the wrong item, hung up on by customer service representatives, and now have been told that I *probably* will be shipped the item in two weeks after it not being shipped for five weeks due to their mistake.

I ordered Beverly Hills Cop Special Edition DVD. When it arrived I played it and it had multiple skips and hangs. My wife had ordered the same DVD via Amazon and when it arrived we watched it without incident.

When we compared the DVD we got from DeepDiscount.com and the one from Amazon the differences were stark. First of all there was a professional looking color DVD label on the one we got from Amazon. The one that came from DeepDiscount.com looked like a disk that had been titled using something like LabelFlash or a similiar disk labeling technology.

I suspect the defective disk was likely a pirated copy despite the fact the case it came in seemed to look authentic.

Reason : Order still states Processing, I have sent 5 e-mails and called customer service. Since my phone call, I was assured a supervisor would be in contact with me, which never happened (7days ago). I was told there was a fire in the warehouse... but yet the item I ordered is still openly listed for sale on the website and my order status has remained unchanged (Processing) I can tell from my previous responses that not only was my request not properly researched (My item is shipping media mail? Its over 150lbs!), but they provided me with a time line in which I was asured my item would be shipped within 24-48 hours which has also not happened (Every e-mail response was identical). The company had a sale during this time 25% off and free shipping.

ORDER PLACED 11/16/08. Today is 1/13/09 and still no resolution, I have had communication with the CS manager I continue to wait for my order to be shipped. Multiple dates have been provided in which the item would ship by 12/26/08 then 1/10/09 since our contact following my complaint.The most horrible shopping experience I have EVER had.This issue remains unresolved.....

They sent an email claiming the game was shipped 12/11.  Today is the 27th and it still has not arrived.  This was the only present my granadson wanted for Christmas.  I was told via email that they would not do anything until 12/31.  I phoned customer service and was told again they were unwilling to take any measures until 12/31.  I asked to speak to a supervisor and after 27 minutes of being on hold, I hung up and called back again.  By that time, all I want is a refund to my credit card.  They report it will be refunded, but at this point who knows?  In my opinion, this company should not be allowed to sell on the internet.  I have seen too many complaints about delivery problems which makes me wonder if they are even attempting to send the items.  Even snail mail does not take 16 days!!

I have ordered two different books from DeepDiscount.com on two different occasions.  One of them was a pre-release book.  I have the customer service to be very good, but I do not care for the website.  Tracking of books via a link to UPS or USPS was not provided. The customer service department does provide good information when requested via email, but it would make more sense to have as much self-service available as possible.  I also found it awkward to cancel an order.  Instead of cancelling an order from the order review screen, you must make note of your order number, then make a special email request.  This should not be that difficult! 

The prices have always been very good, so I still recommend you visit the site when comparing prices.

I have no idea why there are so many negative reviews about this company. I have been shopping at their previous sites (DeepDiscountDVD & DeepDiscountCD) for about 5 years and have probably placed about a dozen orders and have never experienced any problems with shipping times or quality of merchandise. One time I received a damaged DVD and I sent the item back and received a prompt replacement.

As for their prices, while they are not the cheapest on every item, they routinely beat Best Buy, Circuit City and Amazon.com. They used to run an additional 20% off sale two times a year which would just blow away the competition. I won't buy a CD or DVD anywhere else without checking out DeepDiscounts prices before I buy.

Good product and nice fast shipping.  The customer service is great and very helpful.  Will do business in the future with them. 

This company is horrible!
Never use deepdiscount.com
I placed an order for a 2009 Thomas Kinkade calendar on January 15, 2008 because they said they were IN STOCK and they had the lowest price.
A week later on January 22 I get an e-mail saying that they are back ordered and really out of stock!
I gave them ANOTHER week for finally calling today (January 29) to cancel the order so I can buy from somewhere else. 
I was on hold for about 20 minutes!
They came on the line and cancelled the order for me. They were very nice, but the fact remains, that the service was poor because of the hold time. SO,  in summary, they lie about the availability of the product and then they have horrible customer service because they leave you on hold indefinitely!!
AVOID DEEPDISCOUNT.COM ... AWFUL AWFUL AWFUL!!!

I ordered a DVD on 11/23.  They said it was in stock and would ship in 1-2 days from the US.  Complained on 12/16 when I hadn't received it.  Complained 12/22 when I still hadn't received it.  Now they are saying 12/29.  Kind of late for a xmas present!  Is all this worth the $12.29 I paid?  Will never use them again and please don't either.  Who cares how cheap when you never get it?

DO NOT SHOP HERE!!!!! They are the worst website ever. The customer service reps are awful and so are the managers. I still haven't received my shipment from them which i ordered a month ago! Spend a few more dollars and go elsewhere!

Do not have in stock what they say they have. Horrible customer service. They said I could cancel a portion of order that was backordered, but then told me I couldn't as it was in "processing" for shipment. Just a bad experience all around.

TERRIBLE!!!  1st time customer, last time customer. item took 3 weeks to arrive, something aint right. you would be better off to deal with Amazon thats where i am going.

I purchased 8 Backyardigans DVD's when they were buy one get one free.  A sale like that caused them to be back-ordered but I was prepared for that and in no hurry as most were going to be Christmas gifts... got to strike while the deal is hot, right?  Amazingly, 6 shipped 4 days after the order and the other 2 shipped 7 days after the order.  Great work guys!

My item arrived damaged due to the lack of protection from our country's postal service.  However, customer service was nice enough to send me a label and have my item replaced.  Its a good thing I didnt have to pay return postage on this.  A+

This store has a great selection of the newest releases as well as the classics. The customer care they offer is better than most. I am very pleased overall!

I will NEVER order anything from DeepDiscount again.

I ordered a video game for my daughter and received a shipping confirmation email on 11/24/07. I have not received the game and have sent them several emails and have not received any response.

Yesterday, on 12/21 I noticed that they refunded the entire amount to my credit card on 12/6 but did not bother to tell me the order had been cancelled. If they had just told me I would have time to order this game from somewhere else because you cannot buy this game in stores anymore.

They have a wide selection especially with the classics. My items always arrive in good condition and safely. Wouldnt ask for anything more from them. Good Job!

Customer service and warehouse was very helpful and efficient.  Received my item just in time.  Now Im just waiting for their 25% off sale that they do 2 times a year.  Its like waiting for Christmas!

I would NOT recommend ordering anything from this store. They claim to have a very good return policy. Not true! The item I wanted in exchange was never sent to me. And contacting the company was useless. Their response was they never received the returned item, even though it was sent back in their return envelope! How convenient!

I purhcased for the first time from DeepDiscount about 2 months ago and I was very pleased with the customer service. Previous reviews had me worried, but it was obvious to me that DeepDiscount knew what they were doing. The prices couldn't be beat and the shipping times were average. Considering the shipping is free i didn't expect the DVD to be here overnite. If that's the case I would have paid for their expedited service.

I was pricematching with amazon and deepdiscount was cheaper so I figured I would give them a try. I recieved my dvd (St. Elmo's Fire - great movie) in a week. Not bad for free shipping. I would order from them again.

I placed an order for a book called 10,000 Drinks. $14,96 free shipping. The best price. I double checked and their website indicated that the item was IN STOCK. Well, 2 minutes later I received an e-mail with my confirmation number. But it was written, out of stock and that I wouldl be charged only when the item ship. DeepDiscount does that all the time! And get this. You have to fill out a form to cancel your order! And it is well-hidden that form. No, the price is great, but never again. Pay extra and get better service.

My grandson and I first went to shop at their store in Naperville, IL. Their selection was pretty good. But I went online and it got even better. Not bad for shopping online especially with their free shipping.

The deep discount i fine with it's selection and a little overpriced. However, their customer service has to be the worse i've ever dealt with. I accidentally ordered something while trying to figure out the shipping cost. And immediately sent them an e-mail to cancel it. I also called and left a message. They told me they would call me as soon as a representative was free. The next morning i wake up at 6 to try and catch them before they shipped my order. I get the same "all our representatives are busy now" message. I get and e-mail telling me my order has already shipped. I then check the return policy on their site and find out they refund everything but the shipping cost. The worst thing is that shipping cost me $40 i won't be getting back. Also they charged tax for the state of California even though they are located in Illinois. This was my fault for accidentally ordering, but i feel i could have had it corrected if they checked their e-mail a little more often or answered their phone calls.

I requested a price match after I ordered but before I was billed, since they don't make cancelling an order easy. I've received my DVD (that arrived on time, no problems there) and have been going back and forth with their customer service for TWO WEEKS now.

It's very strange. I make a few points and they pick one to respond to, and the response is robotic and hasn't usually applied. I'm so fed up with them. I finally asked that my e-mail be forwarded on to a higher-up, or at least to someone who can read.

Unbelievable and ridiculous. Their e-mails end with, "We appreciate your business." Yeah, right.

ok....this website really sucks!!!!!i ordered a saved by the bell dvd on 1/16 and it said i would have it by 1/24.......well 1 month has passed n i still didnt get my product....i would never n i mean never shop here again.....I HATE DEEPDISCOUNT!!!!!!! DONT SHOP HERE

Ive overed over with deepdiscount for over a year now. The shipping was a little slow but what do you expect when you live in Guam. The item arrived safely and in excellent condition. Customer service was great as always!

I ordered a DVD last night that their website said was in-stock, but then 10 minutes later, I found out I needed to cancel it. I emailed customer service right away, and then again 18 hours later. They replied to tell me that, not only was my item backordered, but they would not cancel my order! Despite all this, I found out from my credit card company that they decided to charge my credit card now anyway.

Their "In Stock" status for each DVD is unreliable and for all we know, ALL of their product is backordered. The savings is not worth the trouble. Unless they agree to refund the charge within the next couple days, I will file a fraud charge with my credit card company based on misrepresentation of the status of the product and not shipping within the agreed ship date - "in stock" means within a couple days, NOT within 3-4 weeks (my cc company has already confirmed that they will reverse the charge in this situation).

I placed my order with Deep Discount before reading the reviews and was really apprehensive about ever seeing my game. As it turns out they shipped quickly, the communication was good, tracking was easy to find, the game was new and in original packaging and works great. No shipping was charged, and the game was half the price of other on-line stores. I have to say, I was surprised and pleased. This was a good transaction.

Bought something from DeepDiscount. Ordered first of November for an item that was to come out first of December. Here it is December 20th and I'm still waiting on the item. They say they are sold out. When I ordered the item there was no warning that it might be delayed. Emailed them and the emails back were slow to arrive and then they didn't cover my questions.

I will not order time sensitive items from them again!!

I ordered two movies from here, and after almost three weeks and several calls to customer service (very hard to get a hold of), they finally shipped one. I'm still waiting for the other. I tried to cancel my order but they told me I couldn't. I will never shop from this website again.

I found the item online, it was said to be in stock, and I ordered it with plenty of time for Christmas.  However, a few days later I was sent a notice that the item was "suddenly backordered."  I sent an e-mail to cancel the order, but the reply seemed automatic and said I couldn't cancel an order of an in-stock item!  I sent at least three more e-mails to ask why I couldn't cancel my order, but all I got was automated responses, including one that said the order had been sent.  The item has not arrived yet (12/30), and  obviously it was not in time for Christmas.  Now I have to send it back and incur shipping charges.  There was no phone number and no way to rectify this.  Very frustrating.  I could never reach a real customer service representative, there was no way to call, and now I'm stuck with an item I no longer need.

I received my Alias Fourth Season in perfect timing! As I was watching it the third disc started skipping and could not continue. They sent me a label to return the item. I didnt have to pay anything for return postage. Which was nice especially on a tight budget.

First time I used this site, I was sent the wrong dvd.

Second time, my order was duplicated and thus double billed.  When I wrote to customer service two hours after placing order, the customer service email was blocked.  By the time I got through to them, they wouldn't cancel the duplicate order and said I would have to process the duplicate order as a return for refund. 

Twice used, problems both times.  I'm through with Deep Discount

I ordered the "Two Fat Ladies" cooking show series on DVD. The website said the DVD was in stock.  After waiting over a week, the website was updated to say the DVD was now on backorder. I never received an email notifying me of the change in inventory status. I canceled the order on December 12 and bought it from another CHEAPER website!

I had ordered Britany Spears Black Out album. The item arrived earlier than I had expected . I opened the package and with me having butterfingers the case slipped. The cd was not damaged at all but the case cracked. I called customer service and they were able to send a free cd case at no charge. Great service if you ask me! =]

I just received my shipment yesterday. I seriously thought I was going to have to wait a couple weeks for this like Family Video did. The service was great and so was the item itself! Count me in!

Ordered the charlie chan vol 5 online. I was kinda upset to see that it was on backorder but they still got it for me in a week. The item arrived in great condition

NO customer service. any help question sent, no matter what the question, gets responded to with a automatic email describing how to check your account online. I was very disappointed with how I was treated and will never do business with DeepDiscount.com again

DO NOT buy from here unless you are willing to wait a month to get you items, and not have any idea when they may come.