DeepDiscount.com

I order a wii from deepdiscount.com on 7/16/2009 (order number 23348145), and got an order confirmation email that day, but I received a cancellation email on 7/17/2009, I check my order status on the website, shows "canceled" without reason.  ...

DeepDiscount is a " little " dishonest they are definitely monitoring and editing the reviews on the Buy.com website! to try and keep their ratings up on Buy.com. I have been waiting for two weeks for the WW2 movie i paid for, and still haven't ...

The prices here on certain items are fantastic, but be prepared to work for it and wait.  I ordered 3 seasons of 3rd Rock From the Sun on November 30 as a Christmas gift for my son.  I logged on 4 days later and found that the entire order was ...

Not a customer friendly place to buy from.  This place is just ridiculous.   O rdered 3 books.  Received an email stating 1 item was backordered.  Looked at my order on DD.com all stated ...

I waited more than 1 month for my items to be shipped (Exactly 5 weeks and 3 days from my order date.) I emailed and called them multiply times asking them for a status update on my order. Each time they provided me with a new ship date which they never ...

This site has been going DOWNHILL for a couple of years now. Whereas they USED to have the best prices, now they count on you requesting a "price match" Otherwise, on most newer items they are high. But the worst thing about them is the shipping. I find you pre-order a item, and even past the release date these clowns don't have it "in stock" It can take a month for them to ship your item. Also, for whatever stupid reason, they continue to use Media Mail, the SLOWEST shipping method to ship single cd's and DVD's when first class would actually be cheaper for them, AND faster. If you want it fast, and you want it cheap, look elsewhere

Saved eleven cents(!) on a $29.89 order by ordering from deepdiscount.com. Should have read other reviews first! They are really s l o w.

Their web site is full of pop-ups, implying adware as well. Virtually impossible to navigate to "your account" page, then only to find that your order has been "completed". No tracking numbers or other delivery info on web site or by email.

Would we order from them again? Only if deepdiscount were half the price of A**z*n or another reputable e-tailer and we did not mind anticipating four or five weeks to get something.

Ordered 5 WII games online on March 1, 2009.  Web Site said all where in stock which was one of the reasons I ordered from them, not just because of the prices.  Seems that 3 of the 5 where not in stock.  It seems very poor inventory control or maybe a not truthful web based ordering system to gain orders and backfill.  Would recommend not using their web based system.  Maybe if you ordered by phone you ould get thruthful information on stock, but maybe not.

The worst customer service I have ever received, by far. I was shipped the wrong item, hung up on by customer service representatives, and now have been told that I *probably* will be shipped the item in two weeks after it not being shipped for five weeks due to their mistake.

I ordered Beverly Hills Cop Special Edition DVD. When it arrived I played it and it had multiple skips and hangs. My wife had ordered the same DVD via Amazon and when it arrived we watched it without incident.

When we compared the DVD we got from DeepDiscount.com and the one from Amazon the differences were stark. First of all there was a professional looking color DVD label on the one we got from Amazon. The one that came from DeepDiscount.com looked like a disk that had been titled using something like LabelFlash or a similiar disk labeling technology.

I suspect the defective disk was likely a pirated copy despite the fact the case it came in seemed to look authentic.

I have ordered two different books from DeepDiscount.com on two different occasions.  One of them was a pre-release book.  I have the customer service to be very good, but I do not care for the website.  Tracking of books via a link to UPS or USPS was not provided. The customer service department does provide good information when requested via email, but it would make more sense to have as much self-service available as possible.  I also found it awkward to cancel an order.  Instead of cancelling an order from the order review screen, you must make note of your order number, then make a special email request.  This should not be that difficult! 

The prices have always been very good, so I still recommend you visit the site when comparing prices.

They sent an email claiming the game was shipped 12/11.  Today is the 27th and it still has not arrived.  This was the only present my granadson wanted for Christmas.  I was told via email that they would not do anything until 12/31.  I phoned customer service and was told again they were unwilling to take any measures until 12/31.  I asked to speak to a supervisor and after 27 minutes of being on hold, I hung up and called back again.  By that time, all I want is a refund to my credit card.  They report it will be refunded, but at this point who knows?  In my opinion, this company should not be allowed to sell on the internet.  I have seen too many complaints about delivery problems which makes me wonder if they are even attempting to send the items.  Even snail mail does not take 16 days!!

Reason : Order still states Processing, I have sent 5 e-mails and called customer service. Since my phone call, I was assured a supervisor would be in contact with me, which never happened (7days ago). I was told there was a fire in the warehouse... but yet the item I ordered is still openly listed for sale on the website and my order status has remained unchanged (Processing) I can tell from my previous responses that not only was my request not properly researched (My item is shipping media mail? Its over 150lbs!), but they provided me with a time line in which I was asured my item would be shipped within 24-48 hours which has also not happened (Every e-mail response was identical). The company had a sale during this time 25% off and free shipping.

ORDER PLACED 11/16/08. Today is 1/13/09 and still no resolution, I have had communication with the CS manager I continue to wait for my order to be shipped. Multiple dates have been provided in which the item would ship by 12/26/08 then 1/10/09 since our contact following my complaint.The most horrible shopping experience I have EVER had.This issue remains unresolved.....

I have no idea why there are so many negative reviews about this company. I have been shopping at their previous sites (DeepDiscountDVD & DeepDiscountCD) for about 5 years and have probably placed about a dozen orders and have never experienced any problems with shipping times or quality of merchandise. One time I received a damaged DVD and I sent the item back and received a prompt replacement.

As for their prices, while they are not the cheapest on every item, they routinely beat Best Buy, Circuit City and Amazon.com. They used to run an additional 20% off sale two times a year which would just blow away the competition. I won't buy a CD or DVD anywhere else without checking out DeepDiscounts prices before I buy.

Good product and nice fast shipping.  The customer service is great and very helpful.  Will do business in the future with them.