Delonghi Products

Ordered 3 items: 1) charged immediately 2) 4-5 weeks later we received 2 of 3 items and one was the wrong item. The idiots they have answering the phone (eventually, that is) could wrap their "minds" around the fact that they sent the wrong item ("the ...

I recently ordered two identical MP3 players from this firm. Eight days later my package arrive one MP3 player short. I attempted to call at 5:15 EST (their stated hours are 9 to 6 and was welcomed with an answering machine stating that they were closed. I have sent an email requesting correction of the problem and will see how good this firm is about fixing their mistakes. So far I am not impressed the way TodaysConcepts conducts business.

Completely unacceptable! I ordered a pasta maker as a gift which said AVAILABLE and SHIPS IN 24 HOURS and after a few days received an e-mail saying there was a delay. I called the customer service number several times during normal business hours and there was no answer and no room in the voicemail, and then it hangs up on you! I also wrote a couple of e-mails that were never responded to. After another week I finally got a hold of them and they told me the item was BACKORDERED FOR 4 MONTHS! The e-mail they sent me said nothing about this. I asked to speak to a supervisor to suggest that maybe they put that information in the e-mail since it is so hard to get a hold of them because if I had known I could have made other arrangements, I waited on hold for 45 minutes until I hung up.

Ordered product on 11/17/04 @ noon.They e-mail me to confirm the order and shipping.I shipped it 2nd day air,it was $14.95. Called on 11/22/04 @ 11:15am to find the statues on my order.He told me that they do not have the product and that the truck will not show up till 3pm.I told him I was not going to pay for a service I have not receive.His response was " Well I don't know about that."
I told him I want to speak to his boss. He said " Do you want to cancel your order? I said YES. I will never deal with this unorganized company again!