Ordered 3 items: 1) charged immediately 2) 4-5 weeks later we received 2 of 3 items and one was the wrong item. The idiots they have answering the phone (eventually, that is) could wrap their "minds" around the fact that they sent the wrong item ("the ...
On 12-5-08 ordered Rival Snow Cone Maker. TodaysConcept charged my credit card that day. On 1-9-2009 still have not received product and the company does not respond to email or tele. I think they are out of business
I recently ordered two identical MP3 players from this firm. Eight days later my package arrive one MP3 player short. I attempted to call at 5:15 EST (their stated hours are 9 to 6 and was welcomed with an answering machine stating that they were closed. I have sent an email requesting correction of the problem and will see how good this firm is about fixing their mistakes. So far I am not impressed the way TodaysConcepts conducts business.
no one answers the customer service number, took me two weeks to get through by rachelosww ,Dec 14 '07
Completely unacceptable! I ordered a pasta maker as a gift which said AVAILABLE and SHIPS IN 24 HOURS and after a few days received an e-mail saying there was a delay. I called the customer service number several times during normal business hours and there was no answer and no room in the voicemail, and then it hangs up on you! I also wrote a couple of e-mails that were never responded to. After another week I finally got a hold of them and they told me the item was BACKORDERED FOR 4 MONTHS! The e-mail they sent me said nothing about this. I asked to speak to a supervisor to suggest that maybe they put that information in the e-mail since it is so hard to get a hold of them because if I had known I could have made other arrangements, I waited on hold for 45 minutes until I hung up.
Unprofessional customer service.Company did not have product in stock. by cesmartinez ,Nov 22 '04
Ordered product on 11/17/04 @ noon.They e-mail me to confirm the order and shipping.I shipped it 2nd day air,it was $14.95. Called on 11/22/04 @ 11:15am to find the statues on my order.He told me that they do not have the product and that the truck will not show up till 3pm.I told him I was not going to pay for a service I have not receive.His response was " Well I don't know about that."
I told him I want to speak to his boss. He said " Do you want to cancel your order? I said YES. I will never deal with this unorganized company again!
Great Service. Every other company should be like them. by panap ,Feb 14 '05
they were great with delivery and customer service when I placed the order. I have since reordered from them a replacement filter for my carafe with no problems.
I ordered my product,was to be shipped out in 24 to 48 hours. got email days later saying BACKORDERED. It has been 14 days still no product. Icanceled my order today. Read more
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Nov 11 '09
I am trying to purchase this heater through the internet. Their ad said it was in stock and ready for shipment. This was not true. The heater is on back order. Read more
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Sep 30 '09
Exceeded my expectations. Very rapid delivery. Excellent Product. Read more
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Jun 12 '09
Still trying to get item mailed to me. Email today to find out what happened to item. Told them to ship priority so I could get it quick. NEVER HAPPENED!!!!!!!!!!!!!!
WILL NEVER DO BUSINESS AGAIN Read more
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May 04 '09
ordered product good delivery but no invoice included when recieved it and it doesn't work properly. Contacted product manufacturer and they can't help me until I recieve an invoice which I called Today's concept and still have yet to recieve. I was told It would be emailed to me and I'm still waiting!!!!!!!!!!!! Read more
never did get an eta or e-mail of ship date, it just showed up, but the delivery time was just fine. Read more
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Nov 13 '08
could not get any tracking info. sent an email inquiry with no reply from merchant. order recieved yesterday without any tracking advice, on line or email.
W. Demaray Read more
VERY EASY TO SHOP ON THEIR SITE.
HAVE RCEIVED ONE EMAIL TELLING ME OF THE DELAY. ORDER WAS PLACED JULY (7-24 OR 25)) & HAVE NOT RECEIVED ITEM AS OF THIS DATE 8/3. Read more
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May 23 '08
site was easy to navigate & use, order was shipped promptly, product arrived slightly damaged - however i had originally ordered this product through another vendor & their first shipment was refused to do major damage, their second shipment was cancelled by the vendor due to damage upon inspection prior to shipment. This vendor packed the product over and above the first vendor & it therefore arrived in at least, usable condition although not perfect. My understanding from various online comments was that many people experienced a similar problem with this product, based on how they packaged it, they did try to prevent damage to the product. Overall not a perfect experience but not due to vendor issues. Read more
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Mar 05 '08
easy to use, and best price for product. Read more
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Mar 02 '08
EXCELLENT SERVICE... Items arrived in ONE day Read more
Perhaps a classic bait and switch! TodaysConcept's website offered Honeywell CT500 thermostats at half price. I ordered two CT500's and TodaysConcept shipped two lesser Honeywell units that normally list for half the price of a CT500. They do not have the capability I wanted in the CT500. I have sent three notes to TodaysConcept customer service. They have not even replied!
P.S., I checked. They are still offering the CT500 units on their website. If this is bait and switch, they are still at it. Read more
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