Dreamtime Baby

It was easy to order and item arrived as fast as promised. I also found a couple of really good deals. Overall I am very happy with this store and would shop there again.

I order a Britax Boulevard from them. They said it would ship from the manufacturer within one weeks time fair enough. Well about 5 days later they charged my credit card but no shipping tracking number. After three weeks of when I placed the order I finally got fed up and called to find out why I haven't received the seat. Come to find out they charged my card despite knowing they were back ordered by about two months. Terrible, Terrible, customer relations policy. I was upset that I was out $240 and no seat for at least another 5-6 weeks. Don't buy from them. They aren't worth the low prices they advertise. They take your money even when they don't have the product available for months from the placed order. Hopefully my refund comes through since it has been 24 hours and still haven't heard from them. I got fed up and went to Babies R Us. They have plenty of Boulevards in stock.

Very unsatisfied in Central Florida

Ordered a Valco Runabout Tri-mode stroller via the Internet. Should have read the other reviews first. The offer of free shipping is sneaky -- you have to click on a small notice to get a special code to enter before you order. If you do not do this, you get charged full shipping but you are not told this until after the the order is placed. Hoping for a better delivery experience.

The delivery time, order accuracy, and customer service were excellent from Dreamtime Baby. My Britax marathon car seat arrived within days of placing the order via the internet, the order was correct, and their customer service representative promptly returned my phone call the same day. I was completely satisfied and would gladly do business with Dreamtime Baby again.

Stay away from this scam of a company! I ordered $300 in bedding over a month ago. I emailed and called trying to find out the status of my order. I think there is ONE man who works there and answers the phone "hello"!! I was told my order was being put together and would ship. Well, two weeks later I get ONE item from my order and it was damaged!! I'm told Fed Ex will be calling to schedule a pick up and of course that hasn't happened. The rest of my order still hasn't shipped. I think they get things secondhand and damaged! I have the charge on dispute with my credit card company and I have a baby on the way with no nursery items to do my nursery. It's very upsetting!

DO NOT ORDER FROM DREAMTIME BABY!

I ordered a twin bed set for my daughter. Had to wait two months because they were "waiting for a pillow case"!!!!!!
Tnen when I finally received the order for the twin bedding, Dreamtime Baby sent me a CRIB RUFFLE?!

Called customer service numerous times...the wait was insane to talk to a rep. The representative of Dreamtime Baby was nice enough, and said she would put out a request for a twin dust ruffle, and send me a return form for the crib ruffle.

It gets better...weeks go by...nothing. I called and emailed to find out the status of my order, plus my request for a refund form. I HAVEN'T HEARD A THING FROM THIS COMPANY!

MOMS---DADS--- STAY AWAY FROM DREAMTIME BABY!!!!!!

Terrible. My order came in a timely manner, but it was all downhill from there. I opened it and discovered it wasn't really what I was looking for, so I decided to return it. I used both e-mail and phone to contact them to do so, but it took more than the 60 days I had to return it to actually contact someone. Then, I immediately sent the package back. This was on June 26. Today I received an e-mail stating that they gave out a Return Authorization number on June 26 but never received the return. I'm out $85 plus the $20 it cost in postage to send the package back. This is the worst experience I have ever had ordering something online.

This merchant was extremely disappointing. I ordered a Britax car seat and heard nothing from Dreamtime Baby other than a confirmation email. I sent an email requesting status of my order after ten days and never received an email back. I then called and was on hold for twenty-five minutes. When I finally spoke to someone, I was told the item was on backorder (was not previously informed of this) and it would be another three weeks before I would get the car seat. I called the next day to cancel my order and their after hours service answered and they could only send a message to Dreamtime Baby with my request. I then called the next day to confirm that my order was canceled and I was on hold for twenty minutes. My credit card had already been charged and now I have to wait for a refund. In short, their hold times are ridiculous, they operate on East coast time only until six o'clock, and I should have been informed the item was backordered.

My experience with this vendor was extremely poor. The items were on back order and some never arrived. I ended up cancelling the order and have been waiting over two months for a credit. My order qualified for free shipping and the merchant went back and charged me for shipping after I placed my order. Customer service has not been very helpful. They only take care of one or two of the issues when I call, but never take care of all issues. I even sent an email to the president in response to an email I received requesting customer feedback. I never received a response.

I ordered an item back in January.... its now the end of March and its still on back order. Meanwhile, I found the same exact item at Target - and its in stock. I would have thought a baby store would get high priority on shipments over Target, but apparently not. I ordered the item from Target and it was here in 7 days... not over 2 months and counting.

I ordered my baby's bedding from Dreamtime Baby on 6-26-06. My bank paid them on that Friday 6-30-06. I have tried to call and email them in regards to when I might receive the merchandise and have not spoken to anyone nor have they returned any of my calls. I will keep you posted as to IF I receive my merchandise!

This company is not registered with the Better Business Bureau due to non-renewal, their business license is expired,the 310 exchange is no longer in service, and they do not return calls, emails or fax. If you notice the positive feedback from this company is mostly from 2003 and the negative feedback is from 2005 until now!!! I would be willing to bet it is new owners! I ordered close to $400 worth of bedding however the site showed no order history for me nor could they track my order. I had to go to my bank to dispute this transaction due to no communication from Dreamtime Baby! Pay full price at a retail store and save yourself the headache!!

This place is a total JOKE!! We're expecting a baby in two weeks and we ordered a complete crib bedding set back in April. It finally arrived but the wall border wasn't with it. They said it was on back order. Well now it's mid July and still no item. I called to check on the status last week and this kid answered the phone by saying "Hello". It took him forever to even find my order in the system and then some other guy came on the line and LIED to me. He told me last week that it would be sent by 3 day air and it still hasn't arrived!!!! Something is seriously wrong with this company. Psychopathic clowns are running it!! If you love waiting, being lied to, and have money to burn, then they're for you.

I tried to order a car seat adaater for a Bugaboo Frog from Dreamtime Baby. What they don't tell you up front, is that most orders take 2 to 6 weeks to ship. You find this out after you get the confirmation screen. Unlike most shops, Dreamtime Baby charges your card IMMEDIATELY as opposed to when the item actually ships. This is bad business in my opinion.

I was able to find the part at a local dealer who had several in stock and for a few bucks less. So when I tried to cancel the order, I was sent directly to "your call is important to us" hell. After 11 minutes, you are dumped to voicemail regardless, so you have to call back. The best part is that NO ONE CALLS YOU BACK! Right now I'm looking at disputing the charges and this seems like it's the only way to get their attention. Save yourself the hassle and don't order from such an inept online store.

I ordered a crib set and an extra crib sheet at the beginning of April. The crib set arrived with no problem however the crib sheet was on back order. It was supposed to arrive 2-3 weeks later. It is now the end of July and I can't get anyone from Dreamtime baby on the phone. I e-mailed them and there was no response. When I call their customer service line I am on hold until it finally makes me leave a message which is not returned. Don't order from them!