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Sep 06 '05
Overall experience was excellent. I would definitely shop their again.
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Oct 02 '06
Had trouble tracking the order. Had to call in numberous times to get a live person to talk to you. Customer service rep also admitted tracking system not the best.
Product came in a week after expected and box was torn up.
Item survived shipping.
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Sep 01 '06
Each item was delivered separately over a very long period of time --- 2 weeks - 6 weeks delivery time. It was ridiculous. And, I wasn't aware of how long it would take to have the items shipped. The company did not inform the customer of this.
One item received damaged and it took three phone calls and two messages before I could speak to a human to discuss the problem...then, I never received word back from the company on what was being done to fix the situation...it wasn't until I spoke to a manager that the situation was even dealt with! Then, the solution (item to repair the problem) was not what the manager said would be done.
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Apr 08 '06
Excellent prices, quality merchadise. Great experience!
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Apr 21 '05
I ordered bedding that was on backorder as stated on the website. I received an email around the suggested date of shipment saying that it would be delayed another 2 weeks. Everything arrived in good order after the additional 2 weeks. I chose Dreamtime Baby because they were the only website that would let you order something that was already backordered, and they had the lowest prices. Good shopping experience. Thanks.
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Jan 10 '07
We had a horrible experience with this merchant and will not use them again. They said they had a price match and when we called to get the price match, they would not honor it and so we cancelled the order. However, the next day I received a message saying that they were unable to cancel a portion of the order even though we cancelled in less than 24 hours after placing the order. I asked to return the item but we had to wait for it to "arrive" to cancel it. When it did arrive, it was left on our porch and when I called for the return, I had to send it back and pay for the shipping to return it. We were told we'd receive a credit within 15 days of returning it and after 20 days, we still had not been credited for the return and we we had to pay the return shipping.
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Sep 08 '05
very happy w/ the product. wasn't happy about the 6.00handling charge after large advertisement said free shipping - just a bait & switch. overall it was a smooth transaction.
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Jan 25 '05
I had no problems using the Dreamtime Baby website, and found it to be very user friendly. I also appreciated the discounted prices compared to the retail stores.
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Apr 27 '05
The search engine worked well for finding the product I was looking for. The selection was good and the checkout was simple.
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Jan 23 '05
Easy to use website. I wish it was easier to track the shipment. I did appreciate the email confirmation of the order, but I would have liked an email confirmation of the shipment. Excellent merchandise selection.
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Aug 01 '06
One of the products we ordered came and didn't look NEARLY as good as the photo, but they came through on shipping time and the price was great.
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Sep 28 '06
I cancelled my order because it was going to take a couple weeks to ship and I found it in a local store. It was easy to cancel the order, but I wish they hadn't charged my credit card until the order shipped.
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May 09 '05
very good, item easy to find on research, mailed on time, notified of mailing - very pleased with purchase & supplier
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May 07 '05
One of the reasons I chose to go through Dreamtime Baby for my stroller purchase was because the item was to be in my home in a week. I had to wait three weeks. I could have easily purchased the stroller somewhere else and gotten it on time. The stroller was essential to our mobility. When I called the company, they told me that the product was shipped to Montana instead of my house in Iowa. I am completely disappointed in the service I got and was only reimbursed $15. I would not shop at Dreamtime Baby again. I will tell all of the people I know about my one and only experience with Dreamtime Baby because it was not good. When I called the company, the representative did not seem to have any concern for my situation at all. When I spend a lot of money, I expect to treated with the utmost care and concern. That will not happen with Dreamtime Baby.
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May 07 '05
excellent, fast shipment, variety of products.
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