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Drs. Foster & Smith

Drs. Foster & Smith

Overall service rating:  Store Rating: 5.0
Reviewed by 1821 customers
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Showing 1-11 of 11 reviews    
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Overall Rating:Store Rating: 1.0
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Dishonest business practice

by chablis040, Apr 13, 2009 Rated a Somewhat Helpful Review by the Epinions community
Foster & Smith - false advertising in regard to the rawhide they sell via the site on the internet.   As concerned pet owners, we prefer that our pets' food, treats, rawhide & toys be made in the United States, not from ...
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Overall Rating:Store Rating: 5.0
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Great prices, great service, great company!

by thexena1, Oct 3, 2007 Rated a Helpful Review by the Epinions community
Though I've only been a customer for about a year, I've placed frequent orders and have been pleasantly surprised with their customer service, reliability, and speed of shipping. They offer a large variety of products for most pets, provide adequate ...
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Overall Rating:Store Rating: 2.0
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Very disappointed with customer service! Doubting my loyalty.

by wcsaul, Sep 22, 2006 Rated a Helpful Review by the Epinions community
I have shopped at Drs. Foster & Smith for years with satisfaction and spent hundreds of dollars even, in just the past few months and never experienced a problem with the exception of one order missing an item that customer service gladly sent out right ...
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Overall Rating:Store Rating: 2.0
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Very disappointed with whole experience
by jljenkins60,Oct 29, 2012
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Was extremely disappointed in the entire experience. I first ordered 38.00 worth of bull pizzle. The actual pieces were the size of my pinkie or a little bigger and I have small fingers. I then ordered chicken jerky the next day and after findinrout they
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Overall Rating:Store Rating: 2.0
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Medication is not 100% satisfaction guarantee
by ybrmcjf,Aug 30, 2010
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Foster and Smith website says '100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us you can return it for a full refund of the product price - no questions asked.'  There is no mention of
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Overall Rating:Store Rating: 2.0
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Incorrect measurements for coat sizing, overpriced crappy dog bed.
by buttercuploran,Nov 3, 2009
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Delivery speed was pretty good for my order, but I had to exchange an item and I shipped it priority. Over a week later and they still haven't acknowledged receiving it. I called and customer service said it usually takes this long or longer. I bought my
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Overall Rating:Store Rating: 4.0
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Excellent customer service
by nc28717,Aug 13, 2009
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I've been ordering dog supplies from Drs. Foster & Smith for a few years and have been very pleased with their products and customer service. I recently had an incident where FedEx failed to deliver to my home and when I notified Drs. Foster &
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Overall Rating:Store Rating: 4.0
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Exceptional Service but don't purchase based on product comments.
by guardianagent,Mar 15, 2009
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My experience with Fosters and Smith was exceptional. I purchased an item that did not live up to the manufacturer's claims. They refunded and even sent me a UPS return label. They even helped me find a product that would address the shortcomings of the
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Overall Rating:Store Rating: 5.0
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Great products and customer service.
by mewe,Feb 28, 2008
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We have shopped with Foster and Smith for years. Have been very happy with their products and customer service. Their pharmacy is also great. Their catalogs are also very helpful with pet health information. We highly recommend
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Overall Rating:Store Rating: 5.0
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Exceptional Service! Great Selection!
by momtograyson,Jan 8, 2007
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I have ordered from Drs. Foster and Smith several times over the years, and have always been extremely pleased with the prices, selection, delivery time and customer care. I also enjoy the full color catalogs that I receive through out the year as well,
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Overall Rating:Store Rating: 5.0
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Fast shipping and fantastic customer service
by pakofedder,Sep 16, 2006
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The delivery speed was great. Had my purchase in a few days...even came a day early. Got what I ordered. When I had to return it, the customer service was fantastic and so friendly. Great experience with
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Showing 1-11 of 11 reviews  

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Showing 1-15 of 1,810 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ... 100   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Aug 6, 2012
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Wide product lines.Knowledgeable and helpful people. Excellent return service.
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Overall Rating:Store Rating: 5.0
 
Aug 6, 2012
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Good prices, friendly service, and we always get the items on time
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Overall Rating:Store Rating: 5.0
 
Aug 5, 2012
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great
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Overall Rating:Store Rating: 5.0
 
Aug 5, 2012
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My expectations were definitely exceeded! The website is easy to navigate,...
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Overall Rating:Store Rating: 3.0
 
Aug 5, 2012
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Wish you would use UPS. Heavy package was left at post office not at apt...
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Overall Rating:Store Rating: 5.0
 
Aug 4, 2012
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always good
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Overall Rating:Store Rating: 5.0
 
Aug 3, 2012
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good
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Overall Rating:Store Rating: 5.0
 
Aug 3, 2012
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I trust Drs. Foster & Smith. They are always prompt, reliable, and reasonably...
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Overall Rating:Store Rating: 5.0
 
Aug 3, 2012
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product is excellent value and arrived within 2 days of order. I was so...
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Overall Rating:Store Rating: 4.0
 
Aug 2, 2012
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Very kind and accommodating customer service and competitive prices.
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Overall Rating:Store Rating: 4.0
 
Aug 2, 2012
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Good customer service.
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Overall Rating:Store Rating: 5.0
 
Aug 2, 2012
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Good prices and a great selection.
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Overall Rating:Store Rating: 4.0
 
Aug 2, 2012
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The web-site was frustrating, but the items ordered came thru OK.
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Overall Rating:Store Rating: 5.0
 
Aug 2, 2012
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Still haven't recieved water dish for crate, harness or elevated feeding...
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Overall Rating:Store Rating: 5.0
 
Aug 2, 2012
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Excellent price. Came very quickly--sooner than expected. Very pleased.
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