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E-Loan

E-Loan

Overall service rating:  Store Rating: 2.0
Reviewed by 86 customers

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Showing 1-20 of 89 reviews Page 1 2 3 4 5   Next
Date Rating
Overall Rating:Store Rating: 3.0
 

It's pretty straight forward, not sure would do anything besides an auto loan

by , Mar 28, 2008 Rated a Helpful Review
We were looking to refinance our car and came across e-loan. I sent in the app and within an hour it said we were approved and that someone would be calling us to confirm everything, easy so far!I received several calls on my cell phone during work but ...
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Overall Rating:Store Rating: 1.0
 

Insult to Intelligence

by , Nov 20, 2007 Rated a Helpful Review
I was looking to get pre-approval for a home purchase. The experience left a bad-taste in the mouth, and I am dropping them from my list of trustworthy businesses. First, there was very little 'e' in e-loan. On their web-site, I filled out a detailed ...
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Overall Rating:Store Rating: 1.0
 

Poor customer service, poor experience.

by , Nov 3, 2007 Rated a Very Helpful Review
I submitted an auto loan application with Eloan on-line. They processed and approved me in 16min. As I applied at midnight, the following business day I received a call from a customer service rep. Explained the interest rate, which was high and she ...
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Overall Rating:Store Rating: 1.0
 

Their new slogan is "people are smart". Yes... if they dont use E-loan they're smart!

by , Sep 20, 2007 Rated a Very Helpful Review
E-loan is a total joke! I went online filled out an application. Everything looked good! I rec'd a package from them in the mail. Signed everything, and sent it back to them. I hadnt heard from them so I called. I was told that i should hear something ...
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Overall Rating:Store Rating: 5.0
 

I will recommend E-LOAN to others.

by , Apr 12, 2007 Rated a Helpful Review
I was getting close to closing on my first real estate investment property and was given a last minute payoff statement from one of the mortgage holders which had a significant amount of unexpected debt. Since this was a foreclosure I had a deadline to ...
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Overall Rating:Store Rating: 1.0
 

Online system not reliable. Application process is a nightmare.

by , Jan 29, 2007 Rated a Very Helpful Review
I was in the market for an auto loan and after some research, decided to apply at capital one and e-loan. Both have a 15 minute reply and similar rates. I applied at both places hoping to get the best deal on my loan. I have a high credit score and ...
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Overall Rating:Store Rating: 5.0
 

E-Loan Quick, Easy, and Uncomplicated

by , Dec 6, 2006 Rated a Very Helpful Review
I went to E-Loan for a pre-approval for a mortgage on my first home. Within a few seconds after submitting the application online, I was pre-approved. In less than five minutes, I was contacted by a loan consultant. After some suggestions from others, I ...
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Overall Rating:Store Rating: 1.0
 

An absolute, utter nightmare full of mistakes and terrible customer service

by , Nov 28, 2006 Rated a Very Helpful Review
Lured by the good rates, I opened a savings account with e-loan in early November and deposited an initial sum well over their minimum limit to see how it would go. How it has been is a NIGHTMARE with many hours spent trying to correct their mistakes ...
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Overall Rating:Store Rating: 1.0
 

Stay AWAY from Eloan!!!! Horrible Service

by , Nov 15, 2006 Rated a Very Helpful Review
I cannot begin to put my frustration with ELOAN into words. Their lack of customer service is just the beginning. They lie, switch rates, and essentially keep you worried about your money- is it still there? can I actually access my money? Please ...
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Overall Rating:Store Rating: 1.0
 

When they say bad credit is OK, don't believe them.

by , Nov 12, 2006 Rated a Very Helpful Review
I applied for a home equity loan with E-Loan early in September. I have 100% of equity in my home (no mortgage), no other loans, small credit card debt, but I do have quite a bit of old debt from a prolonged period of unemployment, which was the purpose ...
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Overall Rating:Store Rating: 2.0
 

E-Loan. Don't waste your time!

by , Nov 5, 2006 Rated a Helpful Review
I have about $100,000 I want to put in a money market account until we are ready to buy a new house within the next 12 months. So I check the rates on bankrate.com and there is e-loan advertising 5.50%! Wow - on to their site and applying for an account. ...
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Overall Rating:Store Rating: 1.0
 

Harassing phone calls on weekend mornings

by , Oct 23, 2006 Rated a Helpful Review
After applying online for a vehicle loan I got a call within five minutes saying my loan was approved and quoting a rate. Unfortunately I had already been quoted a better rate elsewhere, so the customer service representative said thank you for trying ...
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Overall Rating:Store Rating: 1.0
 

Horrific. Never again will I use e-loan.

by , Aug 29, 2006 Rated a Very Helpful Review
I'm not sure I can put into words the frustration I have experienced with my first and last e-loan experience. Everything started out fairly smoothly, but it quickly went bad, very bad. I had purchased a car out of state when I decided to use e-loan ...
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Overall Rating:Store Rating: 3.0
 

No pressure mortgage broker

by , Jan 11, 2006 Rated a Very Helpful Review
We used them to finance our first home purchase and had a good experience choosing the loan we wanted. We hired a real estate agent to help us look for a house, but he complained a lot about how E-Loan wasn't cooperating with him, and that he had to do a ...
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Overall Rating:Store Rating: 2.0
 

Be careful when using eloan for mortgages--I was left holding the bag.

by , Jan 5, 2006 Rated a Helpful Review
I used eloan for a car loan and was pleased that I didn't have to deal with the bank and I got a good rate. HOWEVER, when I returned to do a cash-out refinanace of my house it was a different story. Things went fairly smoothly during the application ...
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Overall Rating:Store Rating: 1.0
 

felt like bait and switch... may not use again ever...

by , Sep 22, 2005 Rated a Very Helpful Review
I placed a joint application with my wife for a $18,000.00 auto loan. 5.5% advertisement was very attractive. Carefully entered information as required, with a few confusing questions at the end. Submission was completed, and in about 10 minutes an agent ...
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Overall Rating:Store Rating: 2.0
 

still waiting for eloan

by , Aug 14, 2005 Rated a Very Helpful Review
Pros: The first person I spoke with seemed affable, reassuring, and out-of-town.
Cons: Second person seemed diffident, dodgy, which seems to counter the affability. Service?
In late June I arranged for an eloan and all the required papers and data was in their hands by the last week in July. My special contact there told me that I should expect the completion of the process by the first few days of August after I called ...
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Overall Rating:Store Rating: 1.0
 

No Value added by E-Loan - don't waste your time

by , Jun 26, 2005 Rated a Very Helpful Review
Pros: Theoretically quick, Many loan types, Get a quick feel for rates
Cons: Loan products actually not very competitive, Customer service is abysmal, Commissions more or less hidden
The concept of E-loan is appealing. You've got good credit, you know what you want and you want it quickly. Why should I pay some loan officer a bunch of bucks to do a monkey's job? Unfortunately the implementation falls apart. You still appear to ...
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Overall Rating:Store Rating: 1.0
 

My extremely disturbing experience

by , Feb 28, 2005 Rated a Helpful Review
Pros: none
Cons: too many to list in 15 words!
This is the text of our BBB complaint on eloan.com. On October 4, 2004 we applied for a home equity loan with e-loan.com. We were assigned a loan representative, Nathan Crowder, and we began providing him with all the documentation required. On ...
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Overall Rating:Store Rating: 1.0
 

Starts good, but ends horrible!

by , Nov 14, 2004 Rated a Helpful Review
Pros: Good rate, fast service and good service before loan
Cons: Horrible service after loan, lack of documents & inaccurate account balance
We shopped around for a home equity loan/home equity line of credit. Eloan did not have the best rate originally, but they could give me the lowest rate in the end. They had great customer service before I signed the paper. I signed my paper in 2 ...
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Showing 1-20 of 89 reviews Page 1 2 3 4 5 Next