Great! These guys know their stuff and they pass it on. by softwar ,Dec 28 '07
I shopped around for a generator and none of the main stores had it available. After two major ice storms in the midwest - everyone had sold out of the Guardian 15KW that I wanted. Everyone except Electric Generators Direct. They had it in stock and made sure to get everything I needed to complete the order in 15 minutes.
I ordered the unit on a Wednesday and it was delivered, assembled, and tested by Friday. The service was quick, helpful and the product arrived fresh from the factory ready to go.
VERY GOOD. WOULD PURCHASE FROM AGAIN by jcoe1201 ,May 18 '06
GREAT ASSISTANCE FROM STEVE AT GENERATORS DIRECT IN MY
PRODUCT SELECTION. GENERATOR ARRIVED PROMPTLY. PRODUCT
FROM BRIGGS AND STRATON WORKS GREAT. STARTED ON THE
VERY FIRST PULL.
EGD bailed us out. Many Thanks by hurri6cane ,Aug 26 '07
There were huge storms and basements flooded all over the Chicago area. We had 5" of water in our finished basement and no electricity. The power company said it might be 72 hours. Ann located a generator for us and arranged for the Bolingbrook store to hold for pickup till 7PM (they close at 5PM). We are 2 hours away. We rushed down through storms and 5 o'clock Friday traffic across Chicago and arrived at about 6:15. All was as promised, we picked up the generator and went back to Northbrook... where the power had come back on and the sump had cleared most of the water. NEVER-THE-LESS EGD did a great job and really took and interest in our emergency order. Thanks to everyone there, especially Ann. Her phone had been ringing off the hook all day and she still managed to follow through beautifully. I wouldn't imagine better service anywhere.
Great price, great product by erjeffery ,Aug 21 '07
My husband and I were shopping for a generator and found Electric Generators Direct Online. We ordered a generator, got a discount for paying by check, and got exactly what we ordered. I'm very happy with the experience except that the shipping was slightly slow, I had to e-mail to find out why, and the shipping company delayed delivery from Friday to Monday. Otherwise, the price was great, customer service was quick, and the product is excellent. I would definitely recommend this company to others.
Will recommend Electric Generators Direct to others. by birchcrossing ,Jan 13 '06
First generator shipped to me had a factory defect. I thank Cory in service for his prompt assistance in replacing the faulty Yamaha generator with a replacement. Even with the factory defective generator I first received it turned out to be a pleasure-able experience with the knowledge that they are an Internet company that stands behind what they sell. I certainly recommend Electric Generators Direct.
Easy to shop on the Internet with your company. Service was good and so was the product. Thanks Read more
Overall Rating:
Mar 10 '08
My shopping experience with ElectricGeneratorsDirect was wonderful! They had the product I needed, and the ordering process was simple and hassle-free. As it turned out, I didn't need the product (my old one just needed a new battery), so I had to cancel my order the following day. The website offered clear, precise instructions and they cancelled my order before it was even shipped! Read more
Excellent service and the product is a high quality piece of merchandise. Read more
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Jan 23 '08
I received excellent service, everything was perfect. Read more
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Nov 05 '07
I received the Generator with minor damage. I had an expert try to put the system together and he was not impressed. I could have used more information on its use and safety. I sent and email to the company yesterday and so far have had no reply. Read more
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Sep 17 '08
9/5/8 Placed order.
9/10/8 Wrong item delivered to home.
9/11/8 Called EGD, got RMA for wrong item & cancelled order for original item.
9/12/8 UPS picked up wrong item and attempted to deliver correct item. Refused delivery as has already purchased item from another source.
9/17/8 Baoth items currently enroute back to shipper. Read more
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Jun 23 '07
The generator arrived much sooner than I expected (within 2 weeks in June). Read more
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