Electronic Express

Horrible experience. I ordered a portable DVD player that wouldn't hold a charge. Invoice says a Return Authorization number is required to return it, and returns must be made within 14 days of item receipt. I phoned on a Monday afternoon to get an RA# and was told "the guy who does those isn't here today. Can you call back tomorrow?" I insisted that wasn't acceptable and got transferred to "the guy's" assistant, who assured me they would call back with a number the following day. She also said the return policy would be extended - she would mark my file to note the day I called. Next day - no return phone call. I called again, and got a representative who told me he had to SNAIL MAIL me the RA number, and assured me my 14-day return period didn't start until today. We'll see, but I have already gotten too many conflicting stories from the staff.

I recently purchased a Sony 7" portable DVD player - model DVPFX701. I made my purchase online. Within a day's time, I received a phone call to verify that I had made the purchase. I confirmed that I had, and was told that the item would be shipped immediately. Within a few days it arrived via Fed Express.
The purchase price was 20% less than most other dealers. The product was brand new and carefully packaged. I am extremely pleased with its operation, as well as the manner in which Electronic Express does business.
On this the basis of this (my first) buying experience, I recommend them highly.

no problems, delivered as promised. i purchased a polk audio center channel speaker for a great price. they delivered within the week. this is the on-line store of a electronics retailer with numerous stores based in tenn. not some guy working out of his basement. the only thing they left to be desired was an online shipment tracker. but i called 1 800 number and they predicted shipment arrival and they were correct.

Very efficient order process, good customer support and using a very good shipping method - FedEx Express Saver. I placed my order on 8/9/04, Faxed in the Directv agreement on 8/10/04, order shipped on 8/10/04, I got a very pleasant surprise, received my order on 8/11/04. Great job!

Ordered an LG Hard Drive recorder. Did work properly, E-E would not take it back, LG services charges $99.00 just to
check it. Would not recommend anyone to order from this company.

Major Rip Off Artists. All Sales are final upon delivery. I bought a television from them. I researched their TVs on-line, then I went to the actual store to check out the clarity of the picture. I was surprised to find a TV that according to the description attached to the set, had all the features I wanted with a great price. What I actually received did not have all the features that were listed. In fact I found that other stores had the same model they sold me, for the same price or a little bit less than what they called their "sale price." I would have been willing to pay more to get the features I wanted, but now I am stuck with what they felt like foisting off on me. If this is the way they treat you when they meet you face to face and shake your hand, I can't even imagine ordering something from them on-line.

They accepted our order and took our credit card but never shipped the item nor informed us it was on back order. Instead they said they shipped it to their own stores, I will never use this site again.

Merchant cancelled order. Said price on their website was a mistake. This is after they have my credit card number and other info.

I do a LOT of shopping over the internet and this was the worst experience I have ever had! I ordered my husband a coffee maker for Christmas. When he opened it we discovered that it had been used- there were even still coffee grinds in the gold filter! (It was sold to me as new!) I contacted them for a replacement- they said I would have to pay shipping. They finally agreed to cover that cost. We returned it and.....nothing. We contacted them and they said that instead of replacing it they were just going to credit our account. However, going on almost a week since they've received the return, we still have no credit to our account for the coffee maker OR the shipping and no one there seems to be the "person who handles that" who can give us an explanation of the current status of this transaction. If you are considering purchasing from them- PROCEED WITH CAUTION! This transaction is starting to look less and less like a mistake and more and more like an intentionally dishonest act.

Purchased product with Manuf rep present and was promised if not satisfied I could return within 30 days. Product would NOT work, Electronics Express would NOT take product back after only 21 days. Later found product to NOT be new as advertised. Returned by other customer prior to my purchase and re-sold