Elite Car Seats

In case you won't take the time to read the whole review, let me just start by saying that I was somewhat anxious of my purchase but was VERY satisfied with the service I received and the product I ordered. About three months before our due date, we ...

We ordered the Quinny Buzz stroller and the matching Quinny Dreami bassinet. The bassinet came in Quinny packaging, was wrapped in plastic, and brand new. Great. The Buzz stroller did not come in the original packaging. On the side of the box was a ...

I ordered a Britax Regent car seat for my son and a Radian80 car seat for my daughter. Customer service - I called to ask a few questions before I placed and online order. The customer service is excellent; friendly and helpful. Order ...

$268 Recaro Young Sport car seat turned to be the previous customer's return and was shipped poorly packed in generic oversized box, with incorrect user manual from another model and a note inside from the previous purchaser that since she could not ...

Unbelievably rude customer service.  I cannot recommend anyone shop with this company.  The treatment I received from one of the managers at this company was the worst I have encountered.

I ordered a Britax Marathon from them 2 years ago; it was backordered and they were very prompt about communicating that to me. The seat did arrive within the time they had stated and overall I was pleased with the service.
What really impressed me was that THEY emailed ME about the Marathon recall a few months ago. I really appreciated that since we had moved and Britax had our old address.

Great shipping, even faster than expected. Ordered a booster seat on-line on Monday and received it Wednesday. Very good price with free shipping. Nice website and no-hassle return policy. Have not needed customer service so I'll rate them with at least a "Good".

AMAZINGLY FAST SHIPPING! IT SEEMED LIKE THE CAR SEAT AND STROLLER WEREW AT MY DOOR THE MINUTE I FINISHED THE SALE. IT WAS ACTUALLY MORE LIKE 24 HOURS-SUPER FAST!!! AND FREE TO BOOT!!! WILL BUY FROM AGAIN.

Smooth sailing! I had a basic idea of what car seat I wanted for my son. He was growing out of his infant seat and so I began my search. Most sites I visited did not provide enough information about the seats I was looking at. This is an important purchase and I need information. At EliteCarSeats.com, they had a review from the staff plus a ton of reviews from other parents. The reviews plus the layout of the site made it really easy to compare the models I was interested in.

When I thought I knew what I wanted, I called Elite Car Seats customer service and a real human answered. The woman I spoke with knew tons about car seats and basically reaffirmed my choice. The seat arrived in two days (ground service) without a hitch. I had never heard of elitecarseats.com but I was super impressed!

Great customer service. We ordered our Britax car seat from Elite and when it arrived at our home it was damaged from shipping; the plastic around the bottom was broken. We could have used it in a pinch until we got another one, but the sharp edge of the broken plastic could have damaged our car if we had gone ahead and used it.

Elite responded beautifully. They immediately sent another car seat. They didn't expect us to ship back the first seat before sending us a new one. They sent a packing slip to have us send back the broken seat.

Also, free shipping on orders of $79.99 and over makes Elite Car Seats a great value!

Ordered the OrbitBaby Bassinet. The box came with no bassinet. I called the customer service number and explained that the box didn't contain the merchandise. They told me that they would issue a return label so I could ship it back and issue a refund immediately. After 3 days of no refund, I called back only to get a different story - that the refund wouldn't be issued until they received the empty box back. I pushed the issue stating that I expected an immediate refund as that's what I was originally promised. She said that she would process the refund immediately. I called back again today (5 days after) and was told that the refund was just processed today and might take an additional 10 DAYS to receive. The place is probably OK if you get EXACTLY what you ordered with no issues, but if you don't buyer beware!

I was in the market for a booster seat for my four year old. I had purchased an Evenflo seat at Wal-Mart for $50 but, I wasn't comfortable with the flimsy design. I saw the Compass 500 at Target but it would have cost me about $100 with tax. So, I decided to see if I could get a better deal online. That's when I came across Elite Car Seats. Ordering couldn't have been easier and the price was just right. The seat was $10 less than in Target and with the free shipping I couldn't pass it up. I couldn't believe that with free shipping I would get it so quickly. I ordered it on Wed. morning and it arrived at my door on Fri. afternoon. That was impressive considering it was traveling halfway across the country. Elite even e-mailed me to let me know it was shipped, and Fed-Ex e-mailed me with a tracking number so I could actually see where my booster seat was at a particular time. This whole experience has been wonderful. I highly recommend this company to anyone.

I placed my order on Monday afternoon, and the item I wanted arrived at my home 24 hours later. Best of all, the price of the car seat was less expensive vs. other sites and shipping was included (not the case on many other websites). Elite Car Seats also did a great job of communication. I received an email whenever there was a change in the status of the order so I was aware of exactly when it would arrive. I highly recommend this site.

Fantastic!!!! I looked up car seats online because we needed a specific color seat. The selection at Elite Car Seats was fantastic. The customer service I received was prompt and super friendly. I used both the online feature and called. The seat was delivered to my door amazingly fast. The price, customer service was great. I would highly recommend shopping for car seats here.