Epson

fast delivery, I received two e-mails (confirmation of purchase and shipping notification with link to track the package on the UPS website). The item (a scanner) was very well packaged in a kind of soft styrofoam. I haven't had any contact with customer service, so I can't comment on that.

Buying from the Epson Store is a mistake.

Go to an electronics store where you can take the product back if it doesn't meet your expectations or their advertised performance.

Epson will make it nearly if not completely impossible to exchange or return something.

An easy way to order any Epson product. The price compares to almost any retail store. Items ordered are sent and have been received usually within three days.

I recently purchased an RX620 (printer/scanner) from the Epson Store for $129. It had been marked down from $199 and was the lowest price available on the internet. The product shipped for free, included a photobook (do it yourself)... overall, i'm very happy with the purchase!