FaucetDirect. com

Well . . . my housing renovations continue. I wanted to get a kitchen faucet and didn't know where to start. After looking in some local showrooms, I settled on a Grohe faucet. My contractor tried to buy it for me using his discount but the best ...

My experience with this company has been very frustrating. While they have friendly and helpful customer service folks I would much rather NOT have to make multiple phone calls and spend hours on the phone just to get one order taken care of correctly. I ...

Terrible customer service. It took over two weeks, an email, and five phone calls to cancel an order for an item they didn't have and get all of my money back. Credit cards should not be charged until items ship. Or at least until they actually have the ...

Great prices... SOOO not worth the savings.  I ordered a Kohler bathroom faucet from them a few months ago at what seemed to be a fantastic price.  When it hadn't arrived after a couple of weeks I called them and after being placed on hold for ...

I ordered a roman tub faucet that was so small it would barely fit over the tub rim. I called for return information and was very unhappy to find out about the 15% restocking fee. I promptly returned the item following all of their directions including having a tracking #. They received the package two days after I sent it. Two months and several phone calls/emails later I'm still waiting to be reimbursed. Also, I paid for overnight shipping and it didn't get here for three days. Save yourself the hassle, pay a few extra bucks and deal with a honest retailers.

I recently purchased a Hansgrohe faucet and soap dispenser from Faucet Direct. The order was placed easily and delivered to us immediately. I called their customer support and my call was answered immediately and my question was answered professionally.
Their website is easy to navigate and they have wide variety and price range of products. The products were packaged very well and arrived without any damage. I would highly recommend them.

I ordered Kohler revival accessory - double toilet tissue holder. Order was received within a couple days and it was in MINT CONDITION and all parts and specifications were included. GREAT PRODUCT SELECTION, PRICES & SPEEDY DELIVERY. I am so glad TooHome did not have this product and forced me to search elsewhere, because TOOHOME STOLE MY MONEY - EVIL, EVIL PEOPLE!

I ordered three items from Faucet Direct.  My credit card was immediately billed for all three items.  One of the items was shipped two or three days later.  A week later I was notified that the other two (2/3 of the purchase price) were no longer available.  Nine days after the full price was charged to my VISA the purchase price for the undelivered items was credited.  The full shipping charge of $7.97 was left on for the delivery of the remaining $24 item.  I would not have ordered only the one item and paid 1/3 more for shipping.  When I called customer service, I was told I could return the item at my cost for a full refund of the original charge.  There are a number of things very wrong here.  I would caution anyone considering doing business with this company.

worst company i have ever dealt with online. made order and was told 2-3 weeks after 4 weeks was told was on back-order for 2 more weeks then told that was shipping then was told that was backordered again. after almost 7 weeks asked if they could credit me for the one I wanted and send me a different model. they billed me for new model and still I wait for credit on original model. going on 9 weeks waiting for credit. I would hope that others do not fall under this companies spell. bad bad company to deal with.

After my order was cancelled due to TooHome's Bankrupcy and my money was Stolen. FaucetDirect.com helped me complete my remodel without a hitch. If I just would have went there first! They didn't honor TooHome's 10% discount, but they also mentioned that they were solvent and wouldn't steal my money. The order arrived earlier then promised, and I've got orders in to FixturesDirect.com and Handlesets.com right now, and I hope the experience is just as good. Thank you!

Great experience. I ordered on a Tuesday and got my drain on Friday (I picked 3 day shipping). My order was shipped out the next morning. A UPS tracking # was provided via email.

Wonderful place! Easy to shop and they respond to emails quickly. They had the item we wanted, reasonably priced and they shipped it out right away. The sent us tracking information and all went very smoothly. I was a little worried when I saw the towel rod was shipped in its original box, but it was wrapped well and in excellent shape. I would order from them again in a minute.

I ordered several different items from this company. The orders arrived earlier than promised and they were accurate - Yyyiiipppeeeeee!

My only suggestion: Please expand your product selection...

Horrid customer relations, poorly trained, no pictures of their parts, you will not be refunded on a return... Just a nightmare... Go somewhere else please!

Excellent customer service.  Faucets were delivered with defective handles.  Due to construction delays I did not find out until long after the return deadline.  That was no problem.  I sent photos of the issue and customer service rep Anna Caldwell ordered replacement parts from manufacturer.  The manufacturer was slow sending the parts but Anna persisted.  Finally they were sent and promptly lost by UPS.  Anna got on the case again and had a second set sent.