FaucetDirect. com

I just received my order today.  I was very pleased. My order of several bathroom faucets, a kitchen faucet and some other tub/shower fixures  came to me in Canada in one week! I originally saw some of these fixtures in a plumbing ...

I decided against ordering from FaucetDirect.com because they wanted shipping and handling of $9 for an item that cost $1.40.  And when I increased the order quantity to try and justify the high S&H charge the S&H charge went up.  It is ...

My experience couldn't have been any better.  I am adding on a master bathroom and ordered a tub filler including the valves, a handshower with deck mount & hoses plus two sink faucets. The price the plumber quoted me with his ...

I was a little worried reading some of the reviews about FaucetDirect because it seemed to be 50/50 on satisfaction and my contractor was needing the valves by the end of the week for placement. The sales rep, Kirsten was very helpful in ...

At this point, I would not recommend FaucetDirect.com for any purchase.  I especially would not recommend that Canadians believe that this company ships to Canada -- even though this service is clearly marketed on their website.NOV 10: I ordered ...

Website is good, price competitive, and people at customer service very nice. However there are problems at the company. I called to place the orders for increased clarity and to receive more accurate information on the delivery date. I specifically ...

Great price, ONE DAY Shipping!!  Ordered at 4PM, received at 7PM next day, two faucets with rough in connectors.  All items well packed.  Original Moen boxes packed inside a large meon box. I had my email order ready and than called and ...

I would not order from FaucetDirect.com ever again. I have shopped online with no problems for a number of years. Due to construction difficulties, the faucet was not installed before the return date for a refund expired. The valve failed as soon as it ...

Do not use this company!  2 weeks after I placed my order, the online status of my order was not updating so I called to find out the status.  I called at around noon and was told that the only person that could find out about my order was at ...

I ordered 3 replacement parts for my broken PricePfister kitchen faucet from FaucetDirect.com on a Thursday (total cost of products $14) and paid $34 for next day delivery.  Since my husband and I have a 4 month old, a working kitchen sink is ...

Terrible customer service. It took over two weeks, an email, and five phone calls to cancel an order for an item they didn't have and get all of my money back. Credit cards should not be charged until items ship. Or at least until they actually have the ...

Great prices... SOOO not worth the savings.  I ordered a Kohler bathroom faucet from them a few months ago at what seemed to be a fantastic price.  When it hadn't arrived after a couple of weeks I called them and after being placed on hold for ...

My experience with this company has been very frustrating. While they have friendly and helpful customer service folks I would much rather NOT have to make multiple phone calls and spend hours on the phone just to get one order taken care of correctly. I ...

Well . . . my housing renovations continue. I wanted to get a kitchen faucet and didn't know where to start. After looking in some local showrooms, I settled on a Grohe faucet. My contractor tried to buy it for me using his discount but the best ...

This is the first review that I have ever written online, but the customer service at Faucet Direct was so great that I was compelled to do so.I would recomend them to anyone.  The customer service is very helpful and they follow through

Horrible experience. I ordered a faucet and valve, and days later I noticed my credit card had been billed, but the order was on hold. When I phoned customer services, I was put on hold for close to an hour. I finally decided to hang up, thinking I must

I bought a shower base from faucet direct and it arrived broken. I called faucet direct to notify them and they told me they'd send a replacement immediately. A week later, I got an ewmail saying that the replacement would take 5 weeks to arrive! Since

Fantastic customer service!  I ordered a kitchen sink from Faucet Direct on Saturday, Sept. 10.  UPS tracking showed sink delivered to my house on Tuesday, Sept. 13-- even though there was no sink!  (Found out a day later

I was contacted by Faucet Direct after my order and asked to give a positive review of my experience.  At that time I had nothing but good things to say.  Their price, quality and turn around time were all top notch.  Unfortunately, within

Not sure why there are so many bad reviews.   I purchased 4 Kohler faucets from faucetdirect.com with free shipping which was supposed to take between 7-10 days and received them in 3 days in factory sealed Kohler boxes.  I saved