FaucetDirect. com

I just received my order today.  I was very pleased. My order of several bathroom faucets, a kitchen faucet and some other tub/shower fixures  came to me in Canada in one week! I originally saw some of these fixtures in a plumbing ...

I decided against ordering from FaucetDirect.com because they wanted shipping and handling of $9 for an item that cost $1.40.  And when I increased the order quantity to try and justify the high S&H charge the S&H charge went up.  It is ...

My experience couldn't have been any better.  I am adding on a master bathroom and ordered a tub filler including the valves, a handshower with deck mount & hoses plus two sink faucets. The price the plumber quoted me with his ...

I was a little worried reading some of the reviews about FaucetDirect because it seemed to be 50/50 on satisfaction and my contractor was needing the valves by the end of the week for placement. The sales rep, Kirsten was very helpful in ...

At this point, I would not recommend FaucetDirect.com for any purchase.  I especially would not recommend that Canadians believe that this company ships to Canada -- even though this service is clearly marketed on their website.NOV 10: I ordered ...

Website is good, price competitive, and people at customer service very nice. However there are problems at the company. I called to place the orders for increased clarity and to receive more accurate information on the delivery date. I specifically ...

Great price, ONE DAY Shipping!!  Ordered at 4PM, received at 7PM next day, two faucets with rough in connectors.  All items well packed.  Original Moen boxes packed inside a large meon box. I had my email order ready and than called and ...

I would not order from FaucetDirect.com ever again. I have shopped online with no problems for a number of years. Due to construction difficulties, the faucet was not installed before the return date for a refund expired. The valve failed as soon as it ...

Do not use this company!  2 weeks after I placed my order, the online status of my order was not updating so I called to find out the status.  I called at around noon and was told that the only person that could find out about my order was at ...

I ordered 3 replacement parts for my broken PricePfister kitchen faucet from FaucetDirect.com on a Thursday (total cost of products $14) and paid $34 for next day delivery.  Since my husband and I have a 4 month old, a working kitchen sink is ...

Terrible customer service. It took over two weeks, an email, and five phone calls to cancel an order for an item they didn't have and get all of my money back. Credit cards should not be charged until items ship. Or at least until they actually have the ...

Great prices... SOOO not worth the savings.  I ordered a Kohler bathroom faucet from them a few months ago at what seemed to be a fantastic price.  When it hadn't arrived after a couple of weeks I called them and after being placed on hold for ...

My experience with this company has been very frustrating. While they have friendly and helpful customer service folks I would much rather NOT have to make multiple phone calls and spend hours on the phone just to get one order taken care of correctly. I ...

Well . . . my housing renovations continue. I wanted to get a kitchen faucet and didn't know where to start. After looking in some local showrooms, I settled on a Grohe faucet. My contractor tried to buy it for me using his discount but the best ...

This is the first review that I have ever written online, but the customer service at Faucet Direct was so great that I was compelled to do so.I would recomend them to anyone.  The customer service is very helpful and they follow through

Horrible experience. I ordered a faucet and valve, and days later I noticed my credit card had been billed, but the order was on hold. When I phoned customer services, I was put on hold for close to an hour. I finally decided to hang up, thinking I must

I bought a shower base from faucet direct and it arrived broken. I called faucet direct to notify them and they told me they'd send a replacement immediately. A week later, I got an ewmail saying that the replacement would take 5 weeks to arrive! Since

Fantastic customer service!  I ordered a kitchen sink from Faucet Direct on Saturday, Sept. 10.  UPS tracking showed sink delivered to my house on Tuesday, Sept. 13-- even though there was no sink!  (Found out a day later

I was contacted by Faucet Direct after my order and asked to give a positive review of my experience.  At that time I had nothing but good things to say.  Their price, quality and turn around time were all top notch.  Unfortunately, within

Not sure why there are so many bad reviews.   I purchased 4 Kohler faucets from faucetdirect.com with free shipping which was supposed to take between 7-10 days and received them in 3 days in factory sealed Kohler boxes.  I saved

I Live in Canada, Order took a few weeks but what doesn't in today's contracting world, Company was very good about when order would arrive, came on the day specified, very high quality and all intact, would highly recommend dealing with this company, I

I have placed three orders with FaucetDirect recently.  When they show a large number of items in stock, they do ship very quickly.  I was very happy with their services in those cases.  If they show a small number of an item in

Faucet Direct's website says one thing and Customer Service says another.  I placed a large order of multiple pieces.  All items were listed in stock.  Some said they shipped "24-48 hours" and some said "1-3 business days".  After a

Placed order for 3 toilets 6 weeks ago, nothing has been recieved.  Customer service is very slow to answer and can't provide any ETA. They claim that some items was damaged and returned to their warehouse.  Partial ship was not offered. Not

I just wrote a negative review for one of Faucet Direct's competitors so I thought I would change my tune and write a positive one for this company.  I have used Faucet Direct on two occasions.  In both instances, everything went

I'm renovating 2 bathrooms, and ordered a whole bunch of stuff from FaucetDirect about 3 days ago.  They were nice enough to split my order, so that the big stuff (bathtub, toilet, etc...) went to my contractor, and the small stuff (faucets, towel

Excellent customer service.  Faucets were delivered with defective handles.  Due to construction delays I did not find out until long after the return deadline.  That was no problem.  I sent photos of the issue and customer service

Horrid customer relations, poorly trained, no pictures of their parts, you will not be refunded on a return... Just a nightmare... Go somewhere else

I ordered three items from Faucet Direct.  My credit card was immediately billed for all three items.  One of the items was shipped two or three days later.  A week later I was notified that the other two (2/3 of the purchase price) were

Elements Of Design ED3145 Shower Curtain Rod    Elements Of Design ED3145 Shower Curtain Rod was a disapointement, the only well made peices are the wall brackets and support rod, the curtain rod is so thin it came pre-dented in

Pretty sad when the only positive comments about Faucet Direct and its affiliated sites are written by the CEO of the company.  : (  Things must not be going so

I ordered a kitchen faucet that i was unable to find locally. Went online to see if I could get it faster, I found it at Faucetdirect. They had the item in stock and shipped it to me the same day. 3 days later I had a brand new faucet. Best thing

I recently purchased a Hansgrohe faucet and soap dispenser from Faucet Direct. The order was placed easily and delivered to us immediately. I called their customer support and my call was answered immediately and my question was answered professionally.

worst company i have ever dealt with online. made order and was told 2-3 weeks after 4 weeks was told was on back-order for 2 more weeks then told that was shipping then was told that was backordered again. after almost 7 weeks asked if they could credit

Getting into a bath/kitchen renovation, i scoured the internet for deals on everything including the kitchen sink (pun intended). Being in the design industry, i have knowledge on brands and what things look like, so I knew the models I wanted - which

I bought a replacement part for my pullout sink faucet. FaucetDirect.com was the cheapest and I received the product quickly with no issues. This is the 2nd time I have used this company and been

I ordered a roman tub faucet that was so small it would barely fit over the tub rim. I called for return information and was very unhappy to find out about the 15% restocking fee. I promptly returned the item following all of their directions including

I am very disappointed with faucet direct,i have yet to be credited for a return, that was returned in the original package,item was never used.today will make a month since i returned the faucet.To many phone calls and e-mails no resolution.

Great experience. I ordered on a Tuesday and got my drain on Friday (I picked 3 day shipping). My order was shipped out the next morning. A UPS tracking # was provided via email.

I ordered a Delta Glass shelf. They shipped it in the Plain Delta box. It arrived broken. They sent a replacement same thing. if you need something that is Fragile order it

I was searching for a wood cutting board for my Kohler sink. I found it at faucetdirect.com. So I thought, anyway. Not remembering the model of my 10 year old Kohler sink, (though I later found out it was a "Lakewood" series),I went by the pictures and

Wonderful place! Easy to shop and they respond to emails quickly. They had the item we wanted, reasonably priced and they shipped it out right away. The sent us tracking information and all went very smoothly. I was a little worried when I saw the

After my order was cancelled due to TooHome's Bankrupcy and my money was Stolen. FaucetDirect.com helped me complete my remodel without a hitch. If I just would have went there first! They didn't honor TooHome's 10% discount, but they also mentioned that

I ordered Kohler revival accessory - double toilet tissue holder. Order was received within a couple days and it was in MINT CONDITION and all parts and specifications were included. GREAT PRODUCT SELECTION, PRICES & SPEEDY DELIVERY. I am so glad

I ordered several different items from this company. The orders arrived earlier than promised and they were accurate - Yyyiiipppeeeeee! My only suggestion: Please expand your product