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Faucet Depot

Faucet Depot

Overall store rating:  Store Rating: 4.5
Reviewed by 254 customers
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Showing 1-15 of 38 reviews Page 1 2 3 - View all   Next
Date Rating
Overall Rating:Store Rating: 2.0
 

Sold my email address to spammers?

by uncaged, Jan 10 '12
Since I have a domain name, I give a unique email address to every website I visit, for tracking purposes.  It's been several years since I purchased from FaucetDepot.com (and I was pleased with my order), but today I received a malicious spam ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE CUSTOMER SERVICE!!!

by bocagal, Feb 26 '11
I purchased a stainless steel Franke sink grid for my kitchen sink.  I received a vinyl-coated stainless steel grid, exactly what I did not want.  I called Faucet Depot several times to iron this out.  Come to find out, their website ...
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Overall Rating:Store Rating: 1.0
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Disappointing, unprofessional, time wasting, untrustworthy, clearing house for returned/damaged,used mdse.

by gekken, Jan 20 '10
Ordered a $439 faucet that was out of stock.  Waited 4 weeks and it finally arrived.  Faucet had clearly been returned by at least one other buyer as there was a 2" x 4" hole in the box, 2 places where shipping labels had been ripped off the ...
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Overall Rating:Store Rating: 1.0
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They accept your order, waste two weeks, CANCEL your order and re-list for 15% more!

by bjbausmith, Nov 13 '09
SHIFTY, DISHONEST RETAILER!!  STAY AWAY FROM THEM!!FAUCET DEPOT listed a faucet for a competitive price, so I placed anon-line order.  They acknowledged my order via e-mail...and then I heard nothing. I e-mailed an inquiry and was ...
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Overall Rating:Store Rating: 5.0
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Very pleased

by mel_bettina, Sep 05 '08
I just purchased 2 Takagi tankless water heaters from them TK3-OS and TK-Jr). The lowest prices I could find on the web...even my plumber was pleasantly surprised to the point where he asked me to order a Junior (TK-jr) for him. I had to call to check ...
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Express Reviews
Overall Rating:Store Rating: 5.0
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Suppotive and helpful staff, great for if you need any plumbing supplies.
by eshopper12New Member,Feb 10 '12
Great shopping experience. The staff was very helpful. I needed a few plumbling supplies, and Faucet Depot was definitely the best place to
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Overall Rating:Store Rating: 5.0
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A fantastic shopping experience for DIYers!
by slimpoppa,Jan 10 '12
One of the best sites I've used online for my plumbing needs. The sales staff is super helpful and they had everything in stock. I was even able to chat with them when I couldn't get to a phone. Their prices are hard to
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Overall Rating:Store Rating: 1.0
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Faucet Direct will rip you off!!!! STAY AWAY!!
by faucetdirectfu,Aug 25 '11
I recently purchased product from FaucetDirect and before my purchase i talked to one of the customer service guys to make sure i was ordering the correct product.  After our conversation i went online to purchase the item i was told would fit.
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Overall Rating:Store Rating: 1.0
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Items defective and missing parts
by afloridian,May 24 '11
I usually don't write reviews but I can tell you this company deserves one.  I purchased four Moen products from them and three of them were either defective or missing parts in the box. A tub faucet was missing the escutcheon ring, a valve was
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Overall Rating:Store Rating: 1.0
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Horrible, horrible, horrible. Avoid at all costs.
by jtholden64,May 04 '11
I placed an order for a faucet on April 28, which was confirmed well within their time frame for same-day shipment.  It should have been delivered on April 29, but was not.  On May 2, I received an email asking for confirmation.  I called
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Overall Rating:Store Rating: 5.0
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Great experience and a good deal
by mbjensen,Feb 05 '11
I ordered a Price Pfister GT533-5SS Genesis Pull-Out Spray Faucet - Stainless Steel.  My old Price Pfister faucet was difficult to swivel back and forth (I had one of the cheaper models, WKP-553, tha t does not have o-rings in it; a
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Overall Rating:Store Rating: 1.0
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Good pricing but lack of support for what they sell...
by pdxhomeowner,Jan 04 '11
I purchased a nice shower trim kit from FaucetDepot.  It was the Delta Lockwood series T18240 in stainless steel and the cost was over $250.  The system arrived quickly but after my plumber installed it, we found that extra parts were needed
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Overall Rating:Store Rating: 5.0
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Great company to work with.
by streicker,Nov 23 '10
I would highly recommend faucet depot's customer service.When I called, the salesperson was able to help me with better pricing thru various discounts. When I ordered a sink that would be back ordered, I was informed so that I could make another
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Overall Rating:Store Rating: 5.0
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Great price and fast shipping!
by dpalmer45,Nov 02 '10
Exceptional service!  Order 14 different items for a bath remodel job.  All 14 items arrived in 3 business days even though we are on opposite coasts.  Best price on the internet plus free shipping.  (Home Depot was $250.00 more
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Showing 1-15 of 38 reviews Page 1 2 3 - View all Next

Read Surveys Where do surveys come from?
Showing 1-15 of 221 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Feb 07 '12
Had the products I needed. Price was competitive. Good Service.
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Overall Rating:Store Rating: 5.0
 
Jan 24 '12
Good quality.
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Overall Rating:Store Rating: 5.0
 
Jan 19 '12
Excellent
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Overall Rating:Store Rating: 5.0
 
Jan 19 '12
Excellent experience
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Overall Rating:Store Rating: 5.0
 
May 07 '10
Excellent customer service; called prior to ordering to ask questions regarding...
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Overall Rating:Store Rating: 5.0
 
May 04 '10
effortless and good value.
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Overall Rating:Store Rating: 4.0
 
May 04 '10
great products an prices. thanks
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Overall Rating:Store Rating: 5.0
 
Mar 25 '10
All Great!
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Overall Rating:Store Rating: 5.0
 
Nov 12 '09
Exceptional service,entirely online. Placed order on one day and received the...
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Overall Rating:Store Rating: 5.0
 
Aug 30 '09
Would purchase from them again and recommend to others.
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Overall Rating:Store Rating: 4.0
 
Aug 20 '09
Don't remember all details, but overall a good experience. Selected from many...
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Overall Rating:Store Rating: 5.0
 
Aug 18 '09
I found what I needed almost immediately, and had no problem whatsoever. The...
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Overall Rating:Store Rating: 5.0
 
Jul 06 '09
Thanks. The towel bars and toilet paper holders are beautiful and were easy to...
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Overall Rating:Store Rating: 5.0
 
Jul 05 '09
One of the porcelain handles arrived cracked, but I believe it was the falt of...
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Overall Rating:Store Rating: 5.0
 
Jun 08 '09
The website was set up in a way that I could find what I needed. Prices were...
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Showing 1-15 of 221 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Next