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Faucet Depot

Faucet Depot

Overall store rating:  Store Rating: 4.5
Reviewed by 256 customers

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Showing 1-20 of 39 reviews Page 1 2   Next
Date Rating
Overall Rating:Store Rating: 2.0
 

Sold my email address to spammers?

by , Jan 10, 2012 Rated a Helpful Review
Since I have a domain name, I give a unique email address to every website I visit, for tracking purposes.  It's been several years since I purchased from FaucetDepot.com (and I was pleased with my order), but today I received a malicious spam ...
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Overall Rating:Store Rating: 1.0
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HORRIBLE CUSTOMER SERVICE!!!

by , Feb 26, 2011 Rated a Helpful Review
I purchased a stainless steel Franke sink grid for my kitchen sink.  I received a vinyl-coated stainless steel grid, exactly what I did not want.  I called Faucet Depot several times to iron this out.  Come to find out, their website ...
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Overall Rating:Store Rating: 1.0
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Disappointing, unprofessional, time wasting, untrustworthy, clearing house for returned/damaged,used mdse.

by , Jan 20, 2010 Rated a Helpful Review
Ordered a $439 faucet that was out of stock.  Waited 4 weeks and it finally arrived.  Faucet had clearly been returned by at least one other buyer as there was a 2" x 4" hole in the box, 2 places where shipping labels had been ripped off the ...
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Overall Rating:Store Rating: 1.0
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They accept your order, waste two weeks, CANCEL your order and re-list for 15% more!

by , Nov 13, 2009 Rated a Very Helpful Review
SHIFTY, DISHONEST RETAILER!!  STAY AWAY FROM THEM!!FAUCET DEPOT listed a faucet for a competitive price, so I placed anon-line order.  They acknowledged my order via e-mail...and then I heard nothing. I e-mailed an inquiry and was ...
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Overall Rating:Store Rating: 5.0
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Very pleased

by , Sep 5, 2008 Rated a Helpful Review
I just purchased 2 Takagi tankless water heaters from them TK3-OS and TK-Jr). The lowest prices I could find on the web...even my plumber was pleasantly surprised to the point where he asked me to order a Junior (TK-jr) for him. I had to call to check ...
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Overall Rating:Store Rating: 1.0
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Sent me a used product, refused to correct situation

by , Oct 21, 2006 Rated a Very Helpful Review
FaucetDepot sent me a USED LVH1000 SN H/C Water dispenser, missing parts, with no owners' manual, cosmetically damaged, and arrived 4 weeks late. When the verifiable details of this situation were brought to their attention, FaucetDepot refused to ...
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Express Reviews
Overall Rating:Store Rating: 1.0
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STAY AWAY
by ,Sep 22, 2012
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Ordered a faucet online from Faucetdepot, received a confirmation by email, got a call from them they said they had made a mistake and the faucet was $100 more than what I had purchased, they even had charged by credit card, told me they would not honor
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Overall Rating:Store Rating: 5.0
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Suppotive and helpful staff, great for if you need any plumbing supplies.
by ,Feb 10, 2012
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Great shopping experience. The staff was very helpful. I needed a few plumbling supplies, and Faucet Depot was definitely the best place to
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Overall Rating:Store Rating: 5.0
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A fantastic shopping experience for DIYers!
by ,Jan 10, 2012
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One of the best sites I've used online for my plumbing needs. The sales staff is super helpful and they had everything in stock. I was even able to chat with them when I couldn't get to a phone. Their prices are hard to
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Overall Rating:Store Rating: 1.0
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Faucet Direct will rip you off!!!! STAY AWAY!!
by ,Aug 25, 2011
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I recently purchased product from FaucetDirect and before my purchase i talked to one of the customer service guys to make sure i was ordering the correct product.  After our conversation i went online to purchase the item i was told would fit.
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Overall Rating:Store Rating: 1.0
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Items defective and missing parts
by ,May 24, 2011
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I usually don't write reviews but I can tell you this company deserves one.  I purchased four Moen products from them and three of them were either defective or missing parts in the box. A tub faucet was missing the escutcheon ring, a valve was
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Overall Rating:Store Rating: 1.0
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Horrible, horrible, horrible. Avoid at all costs.
by ,May 4, 2011
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I placed an order for a faucet on April 28, which was confirmed well within their time frame for same-day shipment.  It should have been delivered on April 29, but was not.  On May 2, I received an email asking for confirmation.  I called
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Overall Rating:Store Rating: 5.0
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Great experience and a good deal
by ,Feb 5, 2011
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I ordered a Price Pfister GT533-5SS Genesis Pull-Out Spray Faucet - Stainless Steel.  My old Price Pfister faucet was difficult to swivel back and forth (I had one of the cheaper models, WKP-553, tha t does not have o-rings in it; a
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Overall Rating:Store Rating: 1.0
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Good pricing but lack of support for what they sell...
by ,Jan 4, 2011
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I purchased a nice shower trim kit from FaucetDepot.  It was the Delta Lockwood series T18240 in stainless steel and the cost was over $250.  The system arrived quickly but after my plumber installed it, we found that extra parts were needed
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Overall Rating:Store Rating: 5.0
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Great company to work with.
by ,Nov 23, 2010
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I would highly recommend faucet depot's customer service.When I called, the salesperson was able to help me with better pricing thru various discounts. When I ordered a sink that would be back ordered, I was informed so that I could make another
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Overall Rating:Store Rating: 5.0
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Great price and fast shipping!
by ,Nov 2, 2010
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Exceptional service!  Order 14 different items for a bath remodel job.  All 14 items arrived in 3 business days even though we are on opposite coasts.  Best price on the internet plus free shipping.  (Home Depot was $250.00 more
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Overall Rating:Store Rating: 4.0
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Best price after shopping everywhere, super fast delivery!
by ,Aug 4, 2010
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I first shopped big box stores (home depot and Lowes) then a plumbing store that I was referred to that had lowest prices.  In finalizing my research on the internet, I found Faucet Depot.  They had what I wanted, lower price than anyone,
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Overall Rating:Store Rating: 0.0
 
very happy
by ,Apr 25, 2010
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ordered online the model i ordered was discontinued called picked another model (a little more expensive) paid on line ..two week later got it installed it very
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Overall Rating:Store Rating: 1.0
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Ship damaged parts. Run-around getting a return
by ,Jan 7, 2010
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The sent me a damaged / used Kohler K6665-7 faucet.  When I sent pictures of faucet and box, they agreed to accept return.  Repeated emails and phone calls never produced the promised RMA and return label.  Called Kohler - the color
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Overall Rating:Store Rating: 4.0
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Good experience, free shipping would make it a great experience.
by ,Dec 12, 2009
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I ordered 3 items of bathroom hardware and they arrived well packed in new condition 5 days after the order was placed.  Due to some reviews that items were not in stock - even though the website stated that they were - I confirmed availability of
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Showing 1-20 of 39 reviews Page 1 2 Next

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Showing 1-15 of 222 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Feb 11, 2012
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Overall, simple & fast. Would have no problems using Faucet Depot again.
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Overall Rating:Store Rating: 4.0
 
Feb 7, 2012
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Had the products I needed. Price was competitive. Good Service.
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Overall Rating:Store Rating: 5.0
 
Jan 24, 2012
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Good quality.
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Overall Rating:Store Rating: 5.0
 
Jan 19, 2012
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Excellent
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Overall Rating:Store Rating: 5.0
 
Jan 19, 2012
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Excellent experience
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Overall Rating:Store Rating: 5.0
 
May 7, 2010
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Excellent customer service; called prior to ordering to ask questions regarding...
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Overall Rating:Store Rating: 5.0
 
May 4, 2010
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effortless and good value.
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Overall Rating:Store Rating: 4.0
 
May 4, 2010
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great products an prices. thanks
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Overall Rating:Store Rating: 5.0
 
Mar 25, 2010
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All Great!
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Overall Rating:Store Rating: 5.0
 
Nov 12, 2009
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Exceptional service,entirely online. Placed order on one day and received the...
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Overall Rating:Store Rating: 5.0
 
Aug 30, 2009
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Would purchase from them again and recommend to others.
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Overall Rating:Store Rating: 4.0
 
Aug 20, 2009
(Not Yet Rated)

Don't remember all details, but overall a good experience. Selected from many...
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Overall Rating:Store Rating: 5.0
 
Aug 18, 2009
(Not Yet Rated)

I found what I needed almost immediately, and had no problem whatsoever. The...
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Overall Rating:Store Rating: 5.0
 
Jul 6, 2009
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Thanks. The towel bars and toilet paper holders are beautiful and were easy to...
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Overall Rating:Store Rating: 5.0
 
Jul 5, 2009
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One of the porcelain handles arrived cracked, but I believe it was the falt of...
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Showing 1-15 of 222 surveys Page 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Next