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Faucet.com

Faucet.com

Overall service rating:  Store Rating: 4.0
Reviewed by 57 customers

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Showing 1-20 of 28 reviews Page 1 2   Next
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Overall Rating:Store Rating: 5.0
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Finally, a store that knows how to treat their customers right!!!

by , Feb 12, 2009 Rated a Very Helpful Review
I felt compelled to write this review because I have never been so pleased with a company's service as faucet.com.  I honestly wish every company would treat their customers this well. After placing my order, a few days later I received an ...
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Overall Rating:Store Rating: 3.0
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Very Little Product Knowledge

by , Oct 7, 2007 Rated a Helpful Review
I contacted faucet.com to help me determine which Kohler faucet parts I needed to create a tub faucet with the Kohler Purist line. The customer service representative was pleasant on the phone but didn’t seem to know much about the products. After a ...
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Overall Rating:Store Rating: 5.0
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I felt like I was shopping at Nordstroms. Great quality and customer service.

by , Jun 1, 2007 Rated a Very Helpful Review
I am so glad I found this site. Their site is easy to navigate and their selection fantastic. I love how you can narrow your choices to specific criteria. I ordered over $6,000 worth of sinks, lights, mirrors and faucets. When something was on ...
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Overall Rating:Store Rating: 1.0
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Good upfront. They are worse than nothing at all with products damaged in shipment.

by , Nov 29, 2006
(Not Yet Rated)
i purchased a cast iron bath tub from Faucet.com for about $1000. They were helpful with ordering and delivery was prompt. But the tub came in with a deep scratch in the finish. The damage was noted with the driver and on the delivery slip. When i ...
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Overall Rating:Store Rating: 5.0
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I was very happy with the products and service.

by , Jul 1, 2003 Rated a Helpful Review
Excellent prices, fast delivery. Courteous, helpful and knowledgeable customer service. Prior to sho ...
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Overall Rating:Store Rating: 5.0
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One word? Terrific.

by , Jul 1, 2003 Rated a Very Helpful Review
Ordered on 2 separate occasions, about a week apart. Second was a rush delivery. Both were on time ...
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Overall Rating:Store Rating: 5.0
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A class act. Good selection and good customer service

by , Jun 27, 2003 Rated a Very Helpful Review
I was shopping for a specialty sink for a kitchen bar and for two high-value faucets. I found the p ...
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Overall Rating:Store Rating: 5.0
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great

by , Jun 25, 2003 Rated a Helpful Review
We purchased a faucet from Faucet.com. The faucet arrived in less than a week. Then 4 months later ...
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Overall Rating:Store Rating: 1.0
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Selection is great, just don't expect to ever get your merchandise.

by , Jun 17, 2003 Rated a Helpful Review
My shipment was promised within 3 to 6 days... two and a half weeks later, its never showed. Custom ...
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Overall Rating:Store Rating: 5.0
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Easy to use, competitive in price and committed to service.

by , Jun 10, 2003 Rated a Very Helpful Review
We used faucet.com to purchase as many of the plumbing fixtures as possible for our newly constructe ...
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Overall Rating:Store Rating: 5.0
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They were a pleasure to work with in a difficult year of remodeling.

by , Jun 6, 2003 Rated a Helpful Review
The customer service is outstanding at faucet.com I was able make returns easily...one piece was broken and promptly replaced. Others I returned for change of mind. All transactions were handled speedily and professionally.
Can't beat their...
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Express Reviews
Overall Rating:Store Rating: 1.0
 
Don't shop here if you are from Canada
by ,Jul 26, 2012
(Show)
I place an order online and a day later was told it was on hold. I was shipping it to a US address. But they didn't like my Canadian Visa. Told me they could only take Visa issued in the US. So I found I was able to buy the same product at
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Overall Rating:Store Rating: 1.0
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I would not shop here again.
by ,Mar 9, 2010
(Not Yet Rated)
I placed 2 orders with this company.Both times they shipped the wrong items and billed me.I was told I was issued credit for the order and never was.I called back and was told both orders are currently being credited and they still have not
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Overall Rating:Store Rating: 1.0
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Backordered my item, did not communicate. BEWARE
by ,Oct 6, 2007
(Show)
Attempted to purchase a faucet from this company. However, they did not have the faucet in stock, despite saying that it will "ship within 24 hours." They backordered my product and didn't tell me about it, and it took a 30 minute phone call a week
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Overall Rating:Store Rating: 5.0
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Excellent company to deal with, prompt, good selection
by ,Feb 21, 2007
(Show)
excellent service, sales associates know their stuff, website easy to figure out (you do have to print out the pages to get all the details), delivery fast. Bought Grohe products from them. Also bought from FaucetDirect. Both shipped out of Hagerstown
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Overall Rating:Store Rating: 5.0
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Great experience...great customer service
by ,Nov 1, 2006
(Show)
Great experience purchasing from them. Items ordered came quickly. No hassle returns too. Will continue buying from them in the
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Overall Rating:Store Rating: 1.0
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Avoid faucet.com at all costs. Terrible experience. Bad customer service. Buyer BEWARE.
by ,Jun 4, 2006
(Show)
Avoid faucet.com at all costs. They are a terrible company and provide horrific customer service. I ordered several fixtures from them. Unfortunately, I received the wrong size for my project. I went to return these items (they were in perfect condition)
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Overall Rating:Store Rating: 4.0
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great source for a wide variety of fixtures
by ,Nov 29, 2005
(Show)
I found some beautiful faucets for our bathrooms and kitchen on Faucet.com after having been referred to it by a friend. They have a wide selection that offers much more than I could find locally. Free shipping is a plus. The site is easy to navigate and
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Overall Rating:Store Rating: 5.0
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With the 110% price guarantee and great service, I won't order from anyone else.
by ,Jun 8, 2005
(Show)
I have ordered several times from Faucet.com. SERVICE:Phone and E-mail Customer service is fantastic. DELIVERIES: Received everything I ordered with no problems, and every order has come to me within a week. I have recommended Faucet.com to several of my
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Overall Rating:Store Rating: 5.0
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Wonderful experience
by ,May 6, 2004
(Not Yet Rated)
My husband and I were in market for a new kitchen sink. We found Faucet.com in what seemed to be a sea of online plumbing companies. We decided to give the site a chance, since it was the easiest to navigate, and looked the most professional. We ended
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Showing 1-20 of 28 reviews Page 1 2 Next

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Showing 1-15 of 32 surveys Page 1 2 3   Next
Date Rating
Overall Rating:Store Rating: 4.0
 
Jun 17, 2011
(Show)

My concern is the 15% fee they autimatically charge if you return a product...
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Overall Rating:Store Rating: 4.0
 
Jun 12, 2011
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excellent
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Overall Rating:Store Rating: 5.0
 
Jun 7, 2011
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The process was easy, and follow-through totally efficient. A great experience....
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Overall Rating:Store Rating: 5.0
 
Jun 5, 2011
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I placed the order on June 4 but haven't received a confirmation yet.
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Overall Rating:Store Rating: 5.0
 
May 24, 2011
(Show)

Excellent service - easy to do business with Faucet.com!
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Overall Rating:Store Rating: 5.0
 
May 5, 2011
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I did everything on line which worked very well.
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Overall Rating:Store Rating: 5.0
 
Apr 6, 2011
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Just ordered the product on Monday. (It's now Wednesday)I should recieve...
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Overall Rating:Store Rating: 5.0
 
Mar 21, 2011
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easy & fast, had good variety of products
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Overall Rating:Store Rating: 5.0
 
Mar 2, 2011
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quick and easy
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Overall Rating:Store Rating: 5.0
 
Mar 1, 2011
(Show)

So far, so good. Have not received the faucet yet, since it was just ordered...
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Overall Rating:Store Rating: 5.0
 
Feb 23, 2011
(Show)

My order arrived in 24 hours, even before the email confirmation! The products...
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Overall Rating:Store Rating: 3.0
 
Feb 8, 2011
(Show)

Ok
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Overall Rating:Store Rating: 5.0
 
Aug 3, 2010
(Show)

Received phone call from customer service about four hours after placing order...
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Overall Rating:Store Rating: 5.0
 
Jul 25, 2010
(Show)

Product was as described, sent and received on time. Would order from this...
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Overall Rating:Store Rating: 5.0
 
Jul 4, 2010
(Not Yet Rated)

PLEASED WITH THE QUICKNESS OF SERVICE
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Showing 1-15 of 32 surveys Page 1 2 3 Next