Faucet.com

I felt compelled to write this review because I have never been so pleased with a company's service as faucet.com.  I honestly wish every company would treat their customers this well. After placing my order, a few days later I received an ...

I contacted faucet.com to help me determine which Kohler faucet parts I needed to create a tub faucet with the Kohler Purist line. The customer service representative was pleasant on the phone but didn’t seem to know much about the products. After a ...

I am so glad I found this site. Their site is easy to navigate and their selection fantastic. I love how you can narrow your choices to specific criteria. I ordered over $6,000 worth of sinks, lights, mirrors and faucets. When something was on ...

i purchased a cast iron bath tub from Faucet.com for about $1000. They were helpful with ordering and delivery was prompt. But the tub came in with a deep scratch in the finish. The damage was noted with the driver and on the delivery slip. When i ...

Excellent prices, fast delivery. Courteous, helpful and knowledgeable customer service. Prior to sho ...

Ordered on 2 separate occasions, about a week apart. Second was a rush delivery. Both were on time ...

I was shopping for a specialty sink for a kitchen bar and for two high-value faucets. I found the p ...

We purchased a faucet from Faucet.com. The faucet arrived in less than a week. Then 4 months later ...

My shipment was promised within 3 to 6 days... two and a half weeks later, its never showed. Custom ...

We used faucet.com to purchase as many of the plumbing fixtures as possible for our newly constructe ...

The customer service is outstanding at faucet.com I was able make returns easily...one piece was broken and promptly replaced. Others I returned for change of mind. All transactions were handled speedily and professionally.
Can't beat their...

I place an order online and a day later was told it was on hold. I was shipping it to a US address. But they didn't like my Canadian Visa. Told me they could only take Visa issued in the US. So I found I was able to buy the same product at

I placed 2 orders with this company.Both times they shipped the wrong items and billed me.I was told I was issued credit for the order and never was.I called back and was told both orders are currently being credited and they still have not

Attempted to purchase a faucet from this company. However, they did not have the faucet in stock, despite saying that it will "ship within 24 hours." They backordered my product and didn't tell me about it, and it took a 30 minute phone call a week

excellent service, sales associates know their stuff, website easy to figure out (you do have to print out the pages to get all the details), delivery fast. Bought Grohe products from them. Also bought from FaucetDirect. Both shipped out of Hagerstown

Great experience purchasing from them. Items ordered came quickly. No hassle returns too. Will continue buying from them in the

Avoid faucet.com at all costs. They are a terrible company and provide horrific customer service. I ordered several fixtures from them. Unfortunately, I received the wrong size for my project. I went to return these items (they were in perfect condition)

I found some beautiful faucets for our bathrooms and kitchen on Faucet.com after having been referred to it by a friend. They have a wide selection that offers much more than I could find locally. Free shipping is a plus. The site is easy to navigate and

I have ordered several times from Faucet.com. SERVICE:Phone and E-mail Customer service is fantastic. DELIVERIES: Received everything I ordered with no problems, and every order has come to me within a week. I have recommended Faucet.com to several of my

My husband and I were in market for a new kitchen sink. We found Faucet.com in what seemed to be a sea of online plumbing companies. We decided to give the site a chance, since it was the easiest to navigate, and looked the most professional. We ended

Great product, The shipping came on time, customer service was super nice and very helpful. The website itself looks excellent and it's easy to navigate.

I purchased a Price Pfister pull-out spray faucet for my kitchen. I was amazed by the knowledge and experience of the customer service team when I phone in my order. After going to several "box stores", I was able to shop in the comfort of my own home,

"Price gets you in, service keeps you there." Somehow Faucet.com forgot that sales motto. Price was great, so I ordered a Grohe kitchen faucet from them. Had it installed during a kitchen remodel by a professional. 18 months later the faucet proved

Ordered a shower massage unit with bar mount. Order arrived within a week and goods were in excellent condition. Product breadth is good and so are the prices. Online ordering process and site navigation were easy. Never needed to use customer

I ordered a Lasco brand tub from Faucet.com. It arrived very quickly. It was damaged upon arrival. Since then I have spent one month(~10 phone calls during this period) trying to get a replacement tub and getting the original one returned. I have yet

Make sure you get the order correct because it is impossible to fix. Their customer service is incompetent. It took them a month to issue the return service authorization and as compensation they offered to have UPS pick up the package. Three weeks

Outstanding delivery speed (2 days) on a Kohler faucet that others advertised with a 3-week lead time. Order was perfect. Customer service was excellent. I had contact information (phone and email) for an individual at faucet.com who was very

I received my order very quickly but I had ordered the wrong item number. All it took was a phone call and Faucet.com sent out the correct item and provided a return authorization for the original. The customer service is outstanding!! If you want