Finish Line

There's nothing like a good sale to sway me to shop at an online store. I was all set to place my order at Foot Locker online when I saw a great sale at Finish Line. So, I made my order there. I really should have stuck with Foot Locker. Finish ...

I had ordered a pair of Nike Shox as a Christmas gift the end of Nov. 2008 online----I had no problem with the online ordering process, and I had the shoes at my door in a very reasonable amount of time. The problem with Finish Line is that they ...

I just tried to order a pair of Nike sneakers through Finish Line on line store and got more than I bargained for. Unfortunately for me, I encountered a representative with a horrible monotone miserable voice who I found out later, his name is Brian. He ...

Do not EVER under any circumstances waste your time trying to resolve any issues with FINISHLINE customer service. They are rude and refuse to help you. I was billed for a subscription of Sports Illustrated after repeatedly being reassured the 3 month ...

I called finishline 3x to cancel my order and their associates said,"I WAS ALL SET." A day later my credit was charged and they shipped one out of three shoes I ordered. One shoe was out of stock and the other was sitting in a store, which they forgot to ship. Soooo unorganized!! Its been a week now and I havent seen any credit back onto my credit card.

I ordered a pair of shoes for my daughter, we had just moved to a new home and she wanted the 'in' shoes. I got an order confirmation in my e-mail box. A week and a half went by when I finally called to check the status of the order. To my surprise, the rep said they cancelled my order due to the billing and shipping address being different. She went on to tell me that they could not use my credit card if my bank was still using my old address. The bank had my new address for the last 3 weeks. The whole thing was crazy.

My experience with Finish Line is not at all like I am hearing described here. I have heard the 3-10 business day thing too, but I have been a member for over a year and the most it has taken was 5 days. Once when my coupon was not working online, I called customer service. I figured I wouldnt get very far but not only did they make that right they placed the order for me and waived the shipping. I didnt even have to ask. Their reward program is a no brainer. AS soon as I spend a total of 200.00 I get a 20.00 coupon. That is like getting one of my kids a free pair of sneakers.

This shipping for this company is, in my opinion way to long. I have waited 9 days for my order. It took them 4 days to process a single pair of shoes, and it took 5 days to UPS them to me. I am not too likely to purchase from this merchant again.

Found a pair of Nike's online that were cheaper than in the store. The online screen says the shoes were in stock and would be shipped in 1 - 2 business days. Four days later I get an email stating the the shoes are not in stock and they are looking for another channel to locate them. On top of that when I try to look for my order online, the system doesn't even register that I have an outstanding order, so I always have to call their customer service line. From reading other reviews it looks like I may never get my sneakers. I won't bother to use their online site again.

I placed an order by phone because  the website was experiencing difficulties. I was  told today ( one day later) the order was never placed and I lost out on 6 pairs of shoes that were on sale. "I'm sorry but there's nothing we can do, they are sold out" was what I was told. How? They claim computers were down so how did anyone else place their orders?  I would have thought talking to a sales rep on the phone and placing my order would have bypassed the problems. I called to verify the order and discovered they did not process it. Again, their computers were down. I will never buy from them again. Not after the way this order was handled.

Great online shopping.  I was able to order my teen sons' Nikes online with a lot of choices and very reasonable prices.  We could see online that they were shipped out from two different locations (KS, IN) the next day.  Shipping was free with a $75 order (you can always surf the net for promotion codes for Finish Line).   The UPS tracking allowed us to see where they were each day and the shoes arrived in separate shipments a week later.  Awesome running shoes. I will never again shop the horrid mall for my teens shoes! Thanks Finish Line.

Crap! I ordered 5 items that were on clearance and showed "in stock"; however, they claim that none of the items were available. They just sent me an e-mail saying that the order is cancelled.

This is the worst online store I've ever experienced.  Bought a pair of Nike Air Force One sneakers for $84.00 that developed a hole in the heel of the shoe that gave me a painful blister on my heel the size of a quarter.  This happened within 6 months of purchase and their response is that their suppliers have a return policy of 45 days.  So for defective, low quality merchandise, I'm supposed to go directly to Nike?  Bad business and policy not to back the merchandise they sell.  I didn't have an issue 6 months later with not liking the shoe!  They didn't last for 6 months which I consider unreasonable.  They were rarely worn during the scant 6 month period.  The customer service responses were curt with no recourse or interest in a description of the issue at hand

I wish I had read the previous reviews before ordering. On October 14, I found a great sale on some running shoes and decided to order 2 pair. A week later, having received no notice of shipment or charge on my credit card, I emailed customer service to inquire. I was told that they were "Attempting to fulfill [my] order from the retail stores" and this "can take 3-10 days". Well, now it's two weeks later and still nothing. Clearly this company doesn't know how to run a business. Based on my experience and the experiences of others listed here, they routinely list items for sale on their website that they do not possess and cannot provide.

WORST STORE EVER. AFTER MULTIPLE ATTEMPTS TO CONTACT CUSTOMER SERVICE I STILL!!!!!!! HAVE NOT RECEIVED SHOES I ORDERED 3 MONTHS AGO. NOW THEY ARE TELLING ME THEY ARE ISSUING ME A CREDIT BECAUSE THEY NO LONGER HAVE THE SHOES. THE CREDIT WILL ARRIVE IN AT LEAST 2 WEEKS. GOOD THING I NEEDED THE SHOES TO RUN A MARATHON 1 MONTH AGO. DO NOT!!!! SHOP HERE. AWFUL STORE. AWFUL CUSTOMER SERVICE.