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by nonewgps , Jul 25 '08
BEWARE OF THIS COMPANY - FOTO-TRONIX! They advertise their products to be NEW, but they send you reconditioned ones and hope you do not know better. I bought what was stated as a “NEW” Garmin GPS from Foto-Tronix in June of 2008 and received ...
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Emailed them about the above they were nice....
by gwb251 ,May 19 '08
Garmin 660 sold as NEW as advertised on their site and other listings is a referb... Arrived May 16 10 days after order placed.
I confirmed with Garmin The original sale date was in November of 2006!!! The N in the product number means REFERB and the white Factory box indicates REFERB...
The Garmin box had a USPS sticker on it, and was stuffed in a USPS shipping box sent from NY.. They stated the Drop ship from Garmin????
Make sure you e-mail and confirm that it is not the White-Box Package, AND NEW
No problem with the one I just bought, but "NEW" should have been New, as stated
If I did not order as a gift, I would have returned it, as I wanted a NEW unit.
They stated I could send it back(at my own expense) and they would check it out.. Another ten day wait...
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Satisfied!!!!!
by makabijohn ,Aug 19 '08
Super Fast Delivery of Garmin New GPS. I received my order in two days with just Standard Delivery and the GPS was very well packaged and was exactky as described on their site.
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Poor customer service and threatening response to my inquiry
by ldagolden ,Jun 23 '08
My experience was poor with Foto Tronix. When I brought it to their attention that I had a problem with their planned shipping they refused to help me. I understood my price to include same day shipping (as advertised by them) and four days later it still hasn't shipped! I asked them to cancel my order due to their inability to ship on time and they said (this is their quote) they would "report me as a delinquent to all major credit bureaus" if I cancelled the order. They also told me if I cancelled the order they would (another quote) "respond harshly!" Wow. I ordered a week in advance and quickly figured out it did not ship in the time frame I understood it to ship. Not only did it not ship in time they made no attempt to help me even though they had plenty of time ship before Father's Day!!!! In my life I have never had such an ugly response from a retailer. Stay away!
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AVOID - buy at a reputable company with a refund policy
by jerseybrad ,Jun 19 '08
No refund policy!?!? They also said I can only exchange it if it's defective!!?? Are you kiddin' me? Why would anyone shop here?
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Aug 13 '08
Great...everything I ordered arrived in excellant condition
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Jul 11 '08
my shopping experience was good.
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May 24 '08
the experience was very satisfactory, easy to order on line and order completed and received in a very timely manner
I would recomed your company to any one.
thank you for the experience
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Jul 08 '08
Very happy with the product and the ordering process.
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Jun 03 '08
Courteous customer service. Order was delivered 3 days later, excatly as advertised. I strongly recommend this store.
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May 12 '08
As a long-time internet shopper I found this website to be easily navigated and placement of an order a quick and pain-free process. I received a confirmation email and a tracking number for my product, which arrived on time. The GPS system was brand new and well-packaged. I will definitely use Foto-Tronix as my electronics source and recommend to all my friends and family.
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May 11 '08
Like others I was hesitant to purchase from an unknown company, however it was a good experience overall.
I wanted to track my purchase online, but wasn't able to get the tracking system to work without making changes to my security and cookies settings so I opted not to track online.
I received a phone call from UPS stating that I had a package to be delivered that needed to be signed for and first delivery would be attempted the next day. It was 2 days before UPS made their first attempt (certainly not the fault of the merchant).
I'm pleased with my purchase.
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May 28 '08
My experience would have been declared excellent if the delivery had not taken 13 days. It only took a store in San Francisco 3 days to deliver a similar item to my address. This is an area that needs improvement.
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Jun 15 '08
It was great! All the local merchants were sold out of this model. It was what my son had his heart set on, so I feel fortunate that PC RUSH had it available. Even with overnight shipping, the cost was less than if I could have purchased it at a local merchant.
I want to thank you for giving me the honest assessment of when I may receive my recent order placed at your store. This is one really important virtue I look for in an online merchant. Thank you!
My first order went through well - from order to delivery. So I just made another and am looking forward to an equally good experience. Well done!
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May 10 '08
Excellent Experience! Very fast delivery and the price was awesome!
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Jun 27 '08
We purchased the product for resale did not like the receiving contact's email address functioning as the contact email address. It should have been our email address as the purchaser.
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May 10 '08
My shopping experience was excellent, and the shipping/delivery of my item was incredibly fast for me. I will definitely be a returning customer, not to mention referent to my friends.
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Jul 13 '08
Excellent price & service
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May 20 '08
Two days after recieving the product, I decided to return it for a full refund. Since there is no way to contact the company by phone, I sent an email with my request. The response back was that they did not offer refunds,they instead gave me garmins 800 number,which I called and they told me I would have to return it where I bought it. So now i have a product that i don't want and i can't return.
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May 10 '08
Everything went perfectly. I would order from this company again. Great prices and great service.
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