FragranceX

On august 28, I put an order on this company. Before putting the order, I called the sales person to assure that they have all the product I want to purchase. Soon I received an email that shows my order and a connection to check the status of this order. It seemed everything OK until today. One week passed, I haven't get anything from this company, even an email notification for shipping. So I decide to check the status of my order using the web connection. To my surprise, this company dropped half of my order, in addition to that, they charge my extra shipping fee!!!

When I tried to call them this evening, to my another surprise, they have sales person on line 24/7, but the customer support work very limited time. And the sale person reject to solve problem for you!

It sounds this company just want to get money from you, and they are trying their best to do that, no matter what method, even lying. Once they get your money, they don't care the customer.

The worst experience ever! It took nearly a month for the delivery, they debited more money than the order was, and on top of that i had to pay a customs charge! The products are not genuine and they do not respond to emails, Overall i wil never shop from here again!

LADIES AND GENTLEMEN!!!!
PLEASE BE VERY CAREFULL WITH FRAGRANCE X. I HAVE HAD A VERY BAD TIMES AND I LOST MY PATIENCE . FOR 2 MONTHS I DID NOT RECEIVE MY PARCEL! USD$127.57 IS WHAT I HV LOST AND LESSON LEARNED AND PAID! THEY CANT EVEN PROVIDE ME EVIDENCE OF SENDING OUT MY PARCEL,AIRWAY BILL. 

I thought FragranceX.com was great when I first discovered the website. However, I ordered a product from them 5 weeks ago and I still haven't received it. It was shipped by air mail on 11 April 07, I think I will still be waiting for it in 2008. I will not shop from this website again and will also tell all of my shopping buddies the same.

BUYER BEWARE!  This company sells FAKE versions of designer perfumes.  I ordered Versace Blue Jeans and received Versus. The website claims to sell authentic designer fragrances, not imitations or knock offs. What a lie!

Item ordered was not as described on website. Did some
detective work at Saks Fifth Avenue. Packaging and scent
were definitely not the same as product from FragranceX.com.

I made an international order for delivery to Kenya. I received an email saying the product had been sent, which included a USPS shipment log number. When I checked on the USPS site, the number did not exist.
I emailed fragranceX and they reassured me that it had been sent but must be held up in customs. I have emailed again, and got the same response. Don't really want to call, as the cost of the call will probably be more than the shipment.
That was two weeks ago, and still nothing. I think I have been cheated. Don't buy anything on-line from this company.

Very slow. I ordered something a week ago and it still hasn't shipped, even though they emailed me that it would ship 2 days ago. Dissatisfied.

I am an avid on-line shopper and found this to be one of the worst sites I have ever dealt with. Although I paid for express shipping, my order was sent ground and never made it in time for Christmas. Customer service emails went unanswered. There are many other fragrance websites with competitive prices that have MUCH better customer service!

My order was shipped last April 21, 2009 and up to today June 19,2009 - it has not arrived. Numerous emails and follow ups with their support people yields the same response that the item is in transit and no tracking number is available. I have filed a claim in Paypal and Fragrancex responded by providing a Global Priority Mail tracking number. Checking that number in the US Postal Service website shows that the number is not a valid tracking number. It has been a very irritating and frustrating experience shopping in this online store.

Their credit card verification procedure is extremely frustrating. I've been buying stuff over the internet for the last few years using the same credit card, including very expensive items, and never had a problem, so going through this trouble just for a 30 dollar perfume seemed ridiculous to me. I canceled the order.
To add insult over injury, they kept telling me in a bland "be-polite-but-say-nothing-useful" style language that they are doing this for my own good. Yeah, right! I don't know whose good that was, but it certainly wasn't mine. I have already lost four days, and my money is still blocked. I see nothing good in that.

I will never try to buy from them again and will never recommend them to anyone.

Three weeks after placing my order it still had not arrived. When I tracked it, I discovered it had been cancelled with no notice to me. When I queried this I was told that they didn't have my billing address, which was not true - it was on the email they sent me confirming my order! I had to reorder. When it arrived, it was the wrong perfume (right brand, wrong scent). After several emails to customer service, I was told to return the items. It is now 4 weeks since I returned the items and they say they have not received them. Looks like I will see neither my perfume or my money again. So now I am out of pocket for the perfume AND the return postage for something that was THEIR error. Do NOT shop here!

Lousy customer service and lousy store. We never received our order and sent numerous emails. Finally today (28th) they sent a reply back. Said the item (Chanel No 5) had been damaged in shipment and they refunded our credit card. Well I will believe that when I see it.

Everything was fine until there was a problem.  I had shopped this store several times in the past.  This time however the sprayer broke on my Badgley Mishka perfume after a few months.  I had only used this perfume a few times and as a matter of fact, you cannot tell there is any missing.  I contacted the company for an exchange......not a refund and was told they only give a 30 day return policy EVEN IF THERE IS A DEFECT!!!.  So I have a totally full bottle of very expensive perfume and no way to get it out of the bottle.
BUYER BEWARE.

Ordered my ralph lauren over 3 weeks ago and still have not received it.

Researched the numerous online stores and found this to have the best reviews but am now really dissapointed and £80 out of pocket.

Customer services no help at all as advise i wait patiently - what more can i do!

I would never shop here again :((