Frames Direct

Where do I start.  The customer service is some of the best I have had.  first of all, after I placed my order, i actually received a call from one of their agents (SARAH) and she not only wanted to confirm my order but to also make sure i was ...

Ok...This company is represented by some of the best customer service people I have ever seen (Heard)....I placed an orderon June 15th...the very next day i receive an "canned email", ok i get that...but then I received a call from an agent thanking me ...

.  I placed an online order earlier this month and was informed that the size I selected was discontinued.  Your team happened to be available when someone transferred me to an Optician earlier this afternoon- But I suppose I ...

I recently purchases some Juicy American Espresso Pink Sunglasses and I just wanted to say how happy I am with my new sunglasses. I just got them in the mail today and they are wonderful. The lenses as perfect. I was nervous about ordering online but I ...

Thre years ago I bought a pair of glaes from Frames Direct. They were a pair of Silhuette frames with the best progresive glases and coating. All together it cost about $ 550. They arrived in Sweden in two weeks time. And they were the best glases I ever ...

After reading the other reviews, I have some recommendations: (1) MEASURE carefully (2) Use your local optometrist for help with measurements (do not "Tweak" them). (2) Use old glasses to get starting measurements. (3) Don't depend on the sizing ...

My experience with Frames Direct was ridiculous! I called them to check the vertical height on a few frames that I was interested in ordering to try on. I was told by the operator that she was "not allowed" to give me the vertical height measurement ...

Delivery speed: quick! (I live a few blocks from their 'office'...I picked them up). Order Accuracy: I ordered the Transitions Lens option; while the lens do indeed 'transition', they come no where near the transitions lens my friends have, nor do ...

I have been purchasing contacts at a reduced rate online, and decided to see if I could do the same when time came to get new glasses. While most people I spoke to were unhappy with cost of purchasing glasses at a Optical shop, they were skeptical ...

My initial ordering experience with Framesdirect.com was very nice, I was contacted by a customer service rep a day after I placed my order online. Although when they mentioned that there would be an extra charge to make my rimless lenses I thought it ...

I don’t know if the overwhelming negative reviews caused this firm to get on the stick, but I am pleased as punch with them. I was in a style dilemma-a genuine emergency broadcast. I need stylish frames, as now I am a custom decorator. The trouble is ...

I made the mistake of not checking out the reviews of Frames Direct before ordering - my bad. They claimed to have the frames I needed for my girlfriend in stock - not true. 'Sabrina' at Frames Direct called and left a voicemail for me nearly a week ...

If I can save one person the disappointment of dealing with this company, my time in writing this review will be well-spent. This incident occurred two years ago, so some particulars of the site may have changed, but I would not deal with them again no m ...

I ordered 2 pairs of Kenneth Cole Top Hat Sunglasses from Framesdirect.com because they were on sale for about $76.00. My order went through and when I went to check the status of the order the next day the status read "available, not ordered". Meaning th ...

I had been thinking about changing my eyeglasses to a more "hip" style. After trying on a pair of g ...

International customers beware!  Not only did I pay international shipping charges of $43 (for one pair of specs), but was also charged an additional (hidden) £36 for ‘UK customs clearance’!  What’s more my specs were

Slow to fulfill order. Paid for transition lenses. Sent regular lenses. Returned frames for exchange to get the transition lenses I paid for. Still waiting. Placed order June 9th. Today is August 7th. Good luck if you decide to purchase from this

Outstanding service.  First my eyeglass frames were back-ordered!  UUGGHH   But a lady called me the next day to tell me and then offered alternative colours (which i would like to have too) but I decided to wait for it....She

I've called the customer service several times and they are patient informative and NICE! I have 3 kids and ordered 3 pairs of glasses through them. They saved me well over 150.00 which is awesome at this time of year.  Back to school with all

I would  like to take a moment to thank you for your professionalism and dedication to making sure you don't loose me as a customer.  Once this situation gets resolved with my contacts I am sure I will place another order with Frames Direct in