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Frames Direct

Frames Direct

Overall service rating:  Store Rating: 3.0
Reviewed by 44 customers

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Overall Rating:Store Rating: 5.0
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Grande!

by , Oct 1, 2012 Rated a Very Helpful Review
Where do I start.  The customer service is some of the best I have had.  first of all, after I placed my order, i actually received a call from one of their agents (SARAH) and she not only wanted to confirm my order but to also make sure i was ...
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Overall Rating:Store Rating: 5.0
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Super

by , Aug 6, 2012 Rated a Helpful Review
Ok...This company is represented by some of the best customer service people I have ever seen (Heard)....I placed an orderon June 15th...the very next day i receive an "canned email", ok i get that...but then I received a call from an agent thanking me ...
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Overall Rating:Store Rating: 5.0
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AMAZING service!

by , Jul 23, 2012 Rated a Helpful Review
.  I placed an online order earlier this month and was informed that the size I selected was discontinued.  Your team happened to be available when someone transferred me to an Optician earlier this afternoon- But I suppose I ...
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Overall Rating:Store Rating: 5.0
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AWESOME!

by , Mar 18, 2010
(Not Yet Rated)
I recently purchases some Juicy American Espresso Pink Sunglasses and I just wanted to say how happy I am with my new sunglasses. I just got them in the mail today and they are wonderful. The lenses as perfect. I was nervous about ordering online but I ...
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Overall Rating:Store Rating: 2.0
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Beware of the quality of the lenses and coating

by , Jan 29, 2010 Rated a Helpful Review
Thre years ago I bought a pair of glaes from Frames Direct. They were a pair of Silhuette frames with the best progresive glases and coating. All together it cost about $ 550. They arrived in Sweden in two weeks time. And they were the best glases I ever ...
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Overall Rating:Store Rating: 5.0
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Excellent customer service

by , Nov 24, 2009 Rated a Helpful Review
After reading the other reviews, I have some recommendations: (1) MEASURE carefully (2) Use your local optometrist for help with measurements (do not "Tweak" them). (2) Use old glasses to get starting measurements. (3) Don't depend on the sizing ...
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Overall Rating:Store Rating: 2.0
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Ridiculous information policy and rip-off restocking fee!

by , Oct 2, 2008 Rated a Helpful Review
My experience with Frames Direct was ridiculous! I called them to check the vertical height on a few frames that I was interested in ordering to try on. I was told by the operator that she was "not allowed" to give me the vertical height measurement ...
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Overall Rating:Store Rating: 1.0
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this is only my experience; I'm sure some folks have been pleased.

by , Jul 28, 2008 Rated a Very Helpful Review
Delivery speed: quick! (I live a few blocks from their 'office'...I picked them up). Order Accuracy: I ordered the Transitions Lens option; while the lens do indeed 'transition', they come no where near the transitions lens my friends have, nor do ...
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Overall Rating:Store Rating: 4.0
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Great deal, get Rx glasses for $220 instead of $400

by , Dec 16, 2007 Rated a Very Helpful Review
I have been purchasing contacts at a reduced rate online, and decided to see if I could do the same when time came to get new glasses. While most people I spoke to were unhappy with cost of purchasing glasses at a Optical shop, they were skeptical ...
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Overall Rating:Store Rating: 1.0
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VERY SLOW EXCHANGE SHIPPING!

by , Jun 12, 2007 Rated a Helpful Review
My initial ordering experience with Framesdirect.com was very nice, I was contacted by a customer service rep a day after I placed my order online. Although when they mentioned that there would be an extra charge to make my rimless lenses I thought it ...
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Overall Rating:Store Rating: 5.0
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Wonderful! I don't know what all the Hub Bub is about

by , Feb 12, 2007 Rated a Very Helpful Review
I don’t know if the overwhelming negative reviews caused this firm to get on the stick, but I am pleased as punch with them. I was in a style dilemma-a genuine emergency broadcast. I need stylish frames, as now I am a custom decorator. The trouble is ...
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Overall Rating:Store Rating: 1.0
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Poor service - Late shipments - B E W A R E !!!

by , Aug 20, 2004 Rated a Very Helpful Review
I made the mistake of not checking out the reviews of Frames Direct before ordering - my bad. They claimed to have the frames I needed for my girlfriend in stock - not true. 'Sabrina' at Frames Direct called and left a voicemail for me nearly a week ...
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Overall Rating:Store Rating: 1.0
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Very unsatisfactory

by , Oct 28, 2003 Rated a Very Helpful Review
If I can save one person the disappointment of dealing with this company, my time in writing this review will be well-spent. This incident occurred two years ago, so some particulars of the site may have changed, but I would not deal with them again no m ...
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Overall Rating:Store Rating: 1.0
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Bad Customer Service Don't Honor Own Prices Listed

by , Aug 14, 2003 Rated a Very Helpful Review
I ordered 2 pairs of Kenneth Cole Top Hat Sunglasses from Framesdirect.com because they were on sale for about $76.00. My order went through and when I went to check the status of the order the next day the status read "available, not ordered". Meaning th ...
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Overall Rating:Store Rating: 1.0
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slow; sent wrong size; difficult to deal with

by , Jul 4, 2003 Rated a Very Helpful Review
I had been thinking about changing my eyeglasses to a more "hip" style. After trying on a pair of g ...
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Express Reviews
Overall Rating:Store Rating: 1.0
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TERRIBLE!!!
by ,Feb 10, 2014
(Not Yet Rated)
Their customer service is HORRIFIC!  They staff 1 to 2 people to take calls and they can't serve your needs anywhere close to a brick and mortar store. You'll be on hold for 35-45 minutes if you need help and they'll argue with you after they send
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Overall Rating:Store Rating: 1.0
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awful customer service coupled with extortionate prices
by ,Sep 8, 2012
(Show)
International customers beware!  Not only did I pay international shipping charges of $43 (for one pair of specs), but was also charged an additional (hidden) £36 for ‘UK customs clearance’!  What’s more my specs were
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Overall Rating:Store Rating: 1.0
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Slow and sent wrong item
by ,Aug 7, 2012
(Show)
Slow to fulfill order. Paid for transition lenses. Sent regular lenses. Returned frames for exchange to get the transition lenses I paid for. Still waiting. Placed order June 9th. Today is August 7th. Good luck if you decide to purchase from this
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Overall Rating:Store Rating: 5.0
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Great!
by ,Aug 3, 2012
(Show)
Outstanding service.  First my eyeglass frames were back-ordered!  UUGGHH   But a lady called me the next day to tell me and then offered alternative colours (which i would like to have too) but I decided to wait for it....She
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Overall Rating:Store Rating: 5.0
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a Happy Mommy!
by ,Aug 2, 2012
(Show)
I've called the customer service several times and they are patient informative and NICE! I have 3 kids and ordered 3 pairs of glasses through them. They saved me well over 150.00 which is awesome at this time of year.  Back to school with all
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