Geeks.com

First I would like to state that I was an avid customer of computer geeks, I have spent THOUSANDS of dollars, and when i ran a computer store in town, it would be more like Hundreds of thousands, and only had problems every once in awhile, but after not ...

I ordered some DVD-Rs from Computer Geeks for a very good price. I thought I was getting a deal since I purchased the two 50-piece spindles from their website for under 30 dollars (including shipping and handling). However, I did not get a deal. Every ...

I've been using Geeks.com for about 12 years and have spent many THOUSANDS of dollars there, but lately they have really gone downhill, especially in their customer service.I recently ordered a 26" HDTV with remote from them, but when it arrived ...

I purchased a refurb Soyo 22inch DVI LCD MT-NI-DYLM22E6 at the end of April for $100. After receiving the LCD I noticed it had a line of 6-7 stuck pixels as well as a few stuck or dead pixels here and there. I returned this LCD and received a replacement ...

I purchased a refurb Xbox for my son. First one sent back (red circle of light). Second one same problem.

Tried to email them. The first time, I got a computer-generated email a week later, saying they will get back to me. (They never did.) The second time there was no response at all.

Had to use their toll number to call them, as they do not have a toll-free number. The clerk told me I could get a refund but I will have to pay to send it back because it was outside of the 30 day warrantee period.

Well, my first email to them was only two days outside of that period! Then, the clerk told me that I would have an email from them noting my RMA number within 5-10 minutes. That e-mail never came.

I called back to speak to a supervisor, but one wasn't available. They took my information. I asked the supervisor's name..."Eric". Well Eric never called me back. I phoned again today, and asked for him, but he was "On a break". They promised he would call back. The business day is over. I am still waiting..........

I've shopped at Computer Geeks for several years without any issues with customer service, delivery or products, including refurbs. It has become my first stop when shopping for PC peripherals, hardware and accessories... plus some of the coolest über-geek gadgets around.

I highly recommend signing up for their product notification email list. They often offer HUGE "email only" discounts on low-inventory/going-out-of-stock items... such as the $200+ professional-use HP scanner I recently purchased for $27, including full factory warranty.

Delivery has always been prompt, the only complaint I have is the set minimum charge of $15 for Shipping & Handling. If purchasing several items it is not much of an issue, but, if you're only purchasing one item, that $15.00 S&H charge can easily make it not such a "great deal".

I have ordered several things through computer geeks, including a refurb eMachines system. Delivery has always been prompt and prices excellent. Selection of items is not large and varies.

Avoid shopping here, this crew manages cheap prices by shoddy service and products. I ordered a refurb monitor/TV and it came poorly packaged and damaged. I returned it and they had no replacement for it, suggested another brand. I said I'd wait until the same top brand TV came in stock. Two weeks later I received a random budget TV and told it was deemed a suitable replacment (by the techs?), despite having told them I wanted the brand I ordered or just a refund. I had to argue with them to take that return and pay for the shipping. In the end, I got refunded but never paid for the $50 expedited shipping, so all in all I lost 25% of the payment by dealing with Geeks.com. Do yourself a favor and find another retailer, I found the same TV new at same price elsewhere.

Delivery from California -- about 10 days to get a laptop to me (in Manitoba). Order was exactly as expected. Customer service is sometimes frustrating (automatic responses instead of personalized) but it didn't take long to get a real response.
I had to return my product (a PIII refurbished notebook) since it stopped working -- but I got it in before the warranty was up (3 mos.) and was promptly refunded with my money. Even though I wasn't satisfied with the laptop, I was satisfied with ComputerGeeks.

i ordered a dvd player and the features were not as
advertised on their web site. i sent email to customer
service three times, but they made no attempt to resolve
the issue.

After 5 years of doing business with them, a defective laptop was sold. 14 days out of warranty, it dies. Hard disk controller or system board is faulty.

Fast delivery & competitive pricing. 
That is where the positive experience ended.  The blu-ray player I ordered was previously returned by someone else. There was a handwritten note on the outside of the box that said, "RMA Tested OK". The system didn't work.  When I contacted geeks.com for a refund, I had to call back a second time to get a pre-paid shipping label.  They refunded the cost of the player but still charged me for the initial shipment. That is crappy since it was previously returned and likely broken the first time it was returned.  I sent them an email asking them to reconsider charging me for shipping. I did not get a reply.

DO NOT USE THIS STORE!!! I ordered 3 things from Geeks.com, 1 SATA HDD, 1 SATA HDD Extrenal Enclosure, and 1 IDE to USB Cable. They sent me an IDE Enclosure, a HDD, and the IDE Cable. Called Inventory Control who are much less than friendly, and asked to send out the right enclosure. They sent me another IDE to USB cable, something I already had. Called Inventory Control again asked for them to send me the right enclosure. They dispatched another IDE enclosure. Opened the HDD to find out it was an Ultra ATA drive. Called Inventory Control who told me they sent me the right part, but they use "ULTRA SATA" and sent me to Tech Support to figure out what my problem was. Tech Support is good, dispatching another SATA drive. Need to call back again about wrong enclosure. 3 weeks later, 2 hours of tech support and inventory control, but still don't have my External HDD.

I have bought items from Geeks.com twice now, and they are two for two with me. I ordered on a Sunday each time, and the orders each shipped out the following Monday, with delivery on Tuesday. The prices were well below my local Fry's Electronics, and Geeks.com shipping options saved me money over some other online stores. Newegg's cheapest shipping option was 3 Day Select for $16.99, with no option for regular ground service. I live in the Zone One area for UPS from Whittier, so regular ground would get here in one day, but they did not give me that option. Geeks.com is in San Diego (even further from me) and it still gets here one day later with regular ground service (for $6 Vs $16.99.) I also use UPS at my business, so I know how much it cost to ship, and it seems as though Geeks.com's handling charge is minimal, and both items have been well packaged, with the actual purchase in a large box surrounded with bubble wrap.

I found an online code for discounted shipping. My order was shipped using SmartPost. Geeks.com did not ship the order on the day guaranteed by their policies. It shipped a day late. SmartPost is listed on their site as 5 to 7 days. It took 12 days to received my order.

This is the second time they have disappointed me. The first time, they shorted me a CD. I will not be ordering from them a third time.