GolfSmith

I recently placed my first order from GolfSmith, and couldn't have been happier! Everything I bought was on sale, and I got some incredible deals. The only "problem" I had was that the order was sent in many separate shipments, and the last one did ...

Sometimes you have to test the waters. Against the Epinions over-all rating of two stars, I still ordered a golf club from Golfsmith.com. Frankly, I was pleased! First, Golfsmith advertises itself as "The Ultimate Golf Company." Judging from its ...

I do not totally blame Golfsmith for this issue. I ordered 2 Nickent rescue clubs that were supposed to be delivered on 1 March it is now 4 April I have still no word about the ship date. It has been excuse after excuse from the person I e-mailed at ...

I order ladies Nike Golf shoes, 3 pairs in different colors. What a mistake in selecting GOLFSMITH! I did get the shoes later not sooner, but not the correct items. One box had 2 left shoes in it...come on! Another was not the correct style. I ...

I ordered a driver with the expectation of a good transaction.  The name Goldsmith has always been one I have respected.  The price was not the lowest but I felt comfortable with the company. First, they sent an incorrect tracking number.  ...

I've been dealing with Golfsmith for many years and watched as their customer service has spiraled downward to a point that I am finally giving up on them and will take my business elsewhere ... The level of incompetency at Golfsmith stretches from the ...

I am an international customer and recently ordered a iron set from GS. Once I ordered I received an email advising me of the order and order number. The email gave a shipping date and advised that they would send another email once the clubs shipped. ...

Golfsmith is a great place to everything you need for clubmaking. For the most part, my orders have been correct (the few troubles I've had have been quickly taken care of) and delivery time is quick as well.

-Rob

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Rob Anderson
http://www.totalcustomclubs.com

I have shopped this store in person (Sioux Falls SD 10th St and 41st locations) and online. Excellent knowledgable staff in the store. Their online site is a little sluggish and the ordering screens seems to run slow as well. However, great overall experience both in house and online. Shipping with quick (shipped within 24 hours. Tracking number provided.

product range good. But they too long to ship the items. Online order status format is very confusing. They don't bother to give the revised shipping schedule unless you chase them. However no complaints on packaging, quality and accuracy. Also i was told that the 115% price guarantee is not applicable to items drop-shipped from Manufacturer.

I purchased 3 dozen golf ball with the intention of giving them as gifts. The boxes arrived torn and were in no condition to be given as gifts. I contacted the store via e mail and after two weeks have yet to here back from them.

While on vacation I walked into the Parkmeadows store in Denver to find a bag and putter. Service help was spotty with 1 in 3 knowing or willing to help. I had to order a bag on their instore online computer myself and prepaid for birthday present. Deliver was supposed to be 7-10 days. 2 weeks later back from vacation still NO BAG?! 3 emails and 4 calls to customer service and finally a conversation to re-order the bag and re-start transaction. Delivery is promised in 3-4 days. Actual delivery is 7 days later. I called Michael Mason( management) to report this SNAFU, my disappointment and get a personal apology then he offers to send a dozen golfballs. Guess what I get, LIP SERVICE, a very late delivery and no golf balls. This is dismal service, disappointingly late product delivery, poor followup and cheap talk from customer management.

I have mixed feelings about this company. The site is exceptionally well mapped out, and placing orders is an absolute breeze. Their selection is superior, and ease of placing the order is top notch.......BUT.....When the rubber meets the road, their execution and follow up is bottom of the bargain barrel. Many times I've placed orders, and had partial orders sent automatically w/no notification. If you need 8 shafts to fit a set of irons---three w/5 on back order just isn't going to cut the mustard.

I suspect they usually do this because the times I had to use them on back ordered goods they took forever to arrive, and I often ended up just cancelling the order. They remain unbeatable for selection, but often beatable in price...(Despite their guarantee)....They are dead last in initial customer service and follow through. I've actually received sarcastic remarks when making over the phone inquiries as follow ups to orders that were somewhere in Limbo.

I ordered a Tommy Armour AyrTime 430cc Driver. The salesperson on the phone averred the item was in stock, but would ship three days later. The salesperson gave a confirmation order number, which can be used to track the item later. Three days passed and I queried their tracking web-page only to see this item was put on back-order. I then surfed over to their Home-page and displayed the item ordered and nowhere on that page displayed the item is either in stock, out of stock or back-ordered. However, if you click Add to Cart, then review Cart... it states: SHIP DATE five days later than the previously displayed ship date and this changes from week to week, implying to the customer we have it in stock, but we only ship on certain days. Golfsmith is very deceptive using this business pratice. DO NOT DO BUSINESS WITH Golfsmith. Use The Golfworks for all your club making items.

They sell the clubs they don't have.
I ordered the club on their website.
A few days later, they sent me a
confirmation mail that they shipped the
product, but they never arrived.
I called them after 10 days.
They said they don't have the club.

Terrible seller, never buy from them.