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GolfSmith

GolfSmith

Overall service rating:  Store Rating: 1.5
Reviewed by 66 customers

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Overall Rating:Store Rating: 1.0
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Worse customer service ever.

by , Sep 17, 2012 Rated a Helpful Review
I ordered a pair of golf shoe on Monday morning (first thing in the morning) and selected 2-day shipping as the agent said it is necessary in order to get the shoes on Wednesday (which makes sense, ship Monday evening, receive Wednesday afternoon). Paid ...
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Overall Rating:Store Rating: 1.0
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Worst online purchasing experience Iíve ever had within the last ten years.

by , Apr 14, 2012 Rated a Helpful Review
Golfsmith is one of the most unreliable, untrustworthy, unprofessional companies I’ve unfortunately had the pleasure of dealing with when ordering through their website. I ordered a Titleist 910 Fairway wood and received a Callaway fairway ...
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Overall Rating:Store Rating: 1.0
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Extremely Disappointing Experience - In Store and Online

by , Apr 3, 2012 Rated a Very Helpful Review
I wish I had checked out the reviews of Golfsmith before placing my two orders with them.  My customer experience is in line with the majority of the reviews on Epinions...awful.  I'll break my experience down between my "in store" experience ...
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Overall Rating:Store Rating: 1.0
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Cancelled order was delivered/charged after 2 months!

by , Jan 12, 2012 Rated a Helpful Review
I placed an order on 10/20/2011 (a gift for my wife) and tried to follow its status/progress.  On their site it kept saying something akin to "pending".  I gave it two weeks then called (waited 20+ minutes) to speak with a very nice gal who ...
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Overall Rating:Store Rating: 1.0
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unsatisfactory in almost every respect.

by , Oct 27, 2011 Rated a Helpful Review
i have to agree with those who have issues with this store.  my experience has only been on the web  with golfsmith and i must say their communication has been less than marginal.  when you call the customer service line there are ...
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Overall Rating:Store Rating: 1.0
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the whole golfsmith customer service probably only uses one outdated computer

by , Oct 26, 2011 Rated a Helpful Review
I ordered a set of pre-owned clubs on golfsmith.com, the ordering process was very smooth. i received an email saying the clubs' estimate shipping time will by on the same day. i was ecstatic. but then i checked the actual shipping status and found out ...
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An awful company with awful morals and customer serivce!

by , May 22, 2011 Rated a Helpful Review
I have to say this company is really awful, almost all the products have a future ship date; and when you try to order something when the date comes their is no shipping that happens, nothing at all not even an email stating a delay. Instead you call ...
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Overall Rating:Store Rating: 1.0
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AVOID--ITEMS NOT IN STOCK--CUST SERV INCOMPETENT

by , Dec 27, 2010 Rated a Helpful Review
BUY AT YOUR OWN RISK: Golfsmith sells products that are not in hand. They only offer rock bottom deals to get your information for advertising purposes. This is the 4th time that I've had to cancel an order due to the item being no longer ...
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Overall Rating:Store Rating: 1.0
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Not worth the hassle to ME!

by , Sep 21, 2009 Rated a Helpful Review
I order ladies Nike Golf shoes, 3 pairs in different colors. What a mistake in selecting GOLFSMITH! I did get the shoes later not sooner, but not the correct items. One box had 2 left shoes in it...come on! Another was not the correct style. I ...
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Overall Rating:Store Rating: 1.0
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the worst

by , Jun 14, 2009 Rated a Helpful Review
I ordered a driver with the expectation of a good transaction.  The name Goldsmith has always been one I have respected.  The price was not the lowest but I felt comfortable with the company. First, they sent an incorrect tracking number.  ...
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Overall Rating:Store Rating: 1.0
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Terrible customer service. Look else where

by , Oct 8, 2007 Rated a Helpful Review
I am an international customer and recently ordered a iron set from GS. Once I ordered I received an email advising me of the order and order number. The email gave a shipping date and advised that they would send another email once the clubs shipped. ...
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Overall Rating:Store Rating: 4.0
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A Par Experience, plus Guarantees! Golfsmith Online Store

by , Sep 12, 2007 Rated a Very Helpful Review
Sometimes you have to test the waters. Against the Epinions over-all rating of two stars, I still ordered a golf club from Golfsmith.com. Frankly, I was pleased! First, Golfsmith advertises itself as "The Ultimate Golf Company." Judging from its ...
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Overall Rating:Store Rating: 5.0
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Maybe I Was Just Lucky, But...

by , Aug 16, 2007 Rated a Very Helpful Review
I recently placed my first order from GolfSmith, and couldn't have been happier! Everything I bought was on sale, and I got some incredible deals. The only "problem" I had was that the order was sent in many separate shipments, and the last one did ...
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Overall Rating:Store Rating: 1.0
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Golfsmith Customer Service is The Worst - Beware!

by , Aug 9, 2007 Rated a Helpful Review
I've been dealing with Golfsmith for many years and watched as their customer service has spiraled downward to a point that I am finally giving up on them and will take my business elsewhere ... The level of incompetency at Golfsmith stretches from the ...
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Overall Rating:Store Rating: 1.0
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Could not believe the total run around I have received on nickent rescue clubs..

by , Apr 2, 2006 Rated a Helpful Review
I do not totally blame Golfsmith for this issue. I ordered 2 Nickent rescue clubs that were supposed to be delivered on 1 March it is now 4 April I have still no word about the ship date. It has been excuse after excuse from the person I e-mailed at ...
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Overall Rating:Store Rating: 1.0
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Would not shop at Golfsmith Again.
by ,Mar 24, 2013
(Not Yet Rated)
I purchased a set of clubs that claimed they would be shipped two weeks later. I called two weeks later when the clubs did not ship, and was informed that I would have to wait yet another two weeks because their shipment never arrived. A month later, I
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Trying to do business with GolfSmith is the worst customer service experience I've ever had
by ,Aug 6, 2012
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GolfSmith is the worst online store I've ever experienced.  DO NOT PURCHASE ANYTHING FROM GOLFSMITH.  They told me 7-10 days, a month later the wrong order came, they told me they had to chanrge my cc a second time to process the correct order
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Overall Rating:Store Rating: 1.0
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TERRIBLE., AWFUL, DISORGANIZED, LIARS.
by ,Jul 18, 2012
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Worst online buying experience I have EVER had.  Order was shipped without 2 items.  Called customer service, they shipped one item, late, and promised the other was coming.After a month, no item.  Called customer service,
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Overall Rating:Store Rating: 3.0
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Needed matching grips for a quick repair and got the SHAFT!!!
by ,Jun 9, 2012
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Golf Smith still sucks! A customer of mine called and asked for a quick repair on two clubs that also needed re-gripping. Placed order w/Golf Smith and waited. Order was delayed a few days. Once it arrived I opened the box and the wrong
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Overall Rating:Store Rating: 1.0
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Terrible customer service and unreliable supply chain
by ,Jun 9, 2012
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Golfsmith is not the company it used to be.  They have gone from being one of the top parts suppliers with great service to being one of the worst.  I have built a lot of clubs using their parts but now parts sit on back order for months with
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Horrible - DO NOT ORDER from them
by ,Jun 1, 2012
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Worst online shopping experience EVER.  DO NOT ORDER from them.  Had my order cancelled twice.  Original order was for a birthday present for my Dad. Got a different story everytime I called.  Order cancelled twices, they emailed
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Frustrating, annoying, confusing. Just not worth the trouble.
by ,May 9, 2012
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I have perservered with Golfsmith over 6 or 7 orders, covering a period of about a year.  Almost without exception, every single order was late being shipped.  Worst part is, you never really know.  Sometimes you're informed.
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Worst Golf company ever!
by ,Apr 23, 2012
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Worst service ever!!!! ordered on may 31st with an expected shipping date of 4 Apr, called today (4/23/2012) wondering where the hell my driver was....it hasnt even shipped yet! no notification, no update on status, no response to my email I sent on
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Overall Rating:Store Rating: 1.0
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Worst on line buying experience ever. Customer service is terrible.
by ,Apr 17, 2012
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Worst experience I have had online. Buyer Beware as items are no longer available or out of stock. They send part of the order and you never know when the rest will show up. They do not provide order acknowledgements. Customer Service is akin to Larry,
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Overall Rating:Store Rating: 2.0
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The worst customer service I have ever had with a online company....
by ,Mar 26, 2012
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When it comes to customer service, GolfSmith has now become the worst organization to deal with....No orders updated that are correct. Customer service is making up any and all excuses on the new system the are changing too. This is a great way
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Overall Rating:Store Rating: 1.0
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GolfSmith... You SUCK
by ,Mar 19, 2012
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I have been doing business with GolfSmith for years with good customer service until about 3 years ago when everything headed south.  I am a club builder and when I order parts I NEED them NOW for a customer.  They are simply horrible when it
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Abysmal customer service.
by ,Jan 30, 2012
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I ordered a gift card for my brother for Christmas.  I paid $11.99 for two-day shipping.  The card arrived seven days later by regular U.S. Mail, but Golfsmith still charged me $11.99 for S+H.  THREE times a customer service rep assured me
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Can't get a refund customer service horrible
by ,Jan 26, 2012
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Horrible service. I returned an optishot and was told my credit card would be refunded. They have had my package for 2 weeks and still nothing. When I talk with customer service I get a different story every time. They told me they lost my email,the
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Disgusted with poor communication
by ,Dec 27, 2011
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Terrible experience. Before Christmas, I ordered a golf shirt for my husband with an expected ship date of Dec 21. I kept waiting for shipping confirmation and checking the order status on their website.  I contacted them today and was told, the
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Terrible online service
by ,Dec 18, 2011
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Customer service? I ordered 11/28 and no word of delay, not even an email. It was to be shipped to my Mom's for delivery to my brother for Christmas so at this date it is too late to replace. I can't access the order status, it just comes up blank.
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No one answers customer help line
by ,Nov 1, 2011
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Have purchased many times from Golf Smith on their internet site with no issues. For three weeks I have called the customer service line 800-813-6897 and e-mailed several times concerning missing items in a shipment. They are yet to return
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Horrible Experience. Poor communication of order status. Product not in stock
by ,Oct 31, 2011
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Horrible experience with GolfSmith.com.  Placed order 2 weeks ago.  There was no confirmation of order.  Had no way to check order status online.  Called customer service to check status; had to wait for 25 min to speak to
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Overall Rating:Store Rating: 2.0
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Disapointing Golfsmith
by ,Oct 30, 2011
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Golfsmith probably just lost another customer. I placed orders over 3 weeks ago and recieved bit and pieces of my order. They said they were having trouble with their online software...why are they still taking orders then? I was also told that I
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Overall Rating:Store Rating: 1.0
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Rip Off!
by ,Oct 7, 2011
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I ordered a Nike Wedge on sale only because I found and additional $10 off coupon. When I opened it, the wedge only had the sticker on the face and this thing had been hit numerous times in a store because it had ball marks on the sticker. I knew
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Never again will I deal with Golfsmith!
by ,Jul 1, 2011
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Worst experience ever!! I ordered a used club and after a week it didn't arrive. I contacted Golfsmith's customer service who informed me they were out of the club even though it was relisted under a different item number at a higher price. The first guy
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I am very disappointed in what Golfsmith has become
by ,May 19, 2011
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I have been dealing with Golfsmith since they started business. They used to be great for breadth of items and service. I first noticed degrading service last year and this year it has fallen off the table. Communication is non existent and order
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I'll tee-off with my putter before I order anything from golfsmith again
by ,May 12, 2011
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Half of my order arrived promptly.  After giving an additional two weeks for my entire order to arrive I called golfsmith.  The first call I waited on hold for 25 minutes before I just had to hang up.  I called back a few days later and
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Overall Rating:Store Rating: 2.0
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Golfsmith pulls the old bait and switch
by ,Apr 25, 2011
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Ordered a Pre-owned driver at a horrendously low price. The emailed me confirmation and stated that it would ship on the 20th (5 days away). The 20th came and went and no update. I emailed customer service and was told that that item is no longer
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Overall Rating:Store Rating: 5.0
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Would shop here again
by ,Apr 22, 2011
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I recently bought a $400 dollar iron set from golfsmith.  I was pleased that the shipment came in quickly (only about 2-3 days).  The clubs appeared new, but had no plastic covers on the face which was strange.  I took the clubs to the
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Overall Rating:Store Rating: 1.0
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Horrible
by ,Apr 20, 2011
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I understand what the earlier reviews went through.  I only wish i had seen these reviews before i tried to buy from golfsmith.  I placed an order over a week ago and checked periodically to see when it would be shipped. After no action after
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Golfsmith .... Price Match Policy a JOKE!!!!!!
by ,Mar 23, 2011
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the golfsmith price match policy is a joke.  They don't match amazon although their policy is posted on Amazon.com.  In fact they say their price is comparable anywhere on the internet.  Is Amazon the biggest retailer on the internet now
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Overall Rating:Store Rating: 2.0
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poor costumer service
by ,Jan 2, 2011
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They screwd up my christmas shipping and I was a gift short.  Both the in store manager and corperate costumer care blamed eachother and offered no compensation.  Sold it to me just to make a sale.  Poor effort on an expensive item. Did
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Overall Rating:Store Rating: 1.0
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TERRIBLE
by ,Dec 30, 2010
(Not Yet Rated)
Golfsmith Customer service is trained to LIE!!! I was lied to for the entire week before Christmas by 4 different customer service reps.  I was assured when I placed the order that my son's Christmas present would be shipped 2-day air to arrive in
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Poor customer service
by ,Dec 21, 2010
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My experience with GolfSmith Online Store was terrible. I ordered 2 clubs one new and one used because the store was sold out of the new club. I received the one new club within 2 days but was not notified that they no longer had the used club. 
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Golfsmith DOESN'T Deliver
by ,Dec 19, 2010
(Not Yet Rated)
I tried this company in November for a pair of golf shoes--twice. The first pair never arrived and although I received no communication from Golfsmith, when I contacted them to find out why they were not delivered as promised I was told that they were on
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Overall Rating:Store Rating: 4.0
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It has always been relatively good. Better than most online ordering websites.
by ,Dec 17, 2010
(Not Yet Rated)
The delivery speed is relatively good. My order has always been accurate. I was happy with Customer service when asking for club information and details about deals etc however, when I asked to have the shipping delayed by a few days as I was going to be
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Terrible, horrible, awful
by ,Dec 15, 2010
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Tried 2x to order a travel bag from golfsmith.  both times failed.  Rec'd a NLA (no longer available) after the first order.  Called their customer service.  They re-ordered another bag after confirming that it was available.  2
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Overall Rating:Store Rating: 2.0
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Verry, very unsatisfactory.
by ,Oct 8, 2010
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What is happening with Golfsmith?  I have never experienced this kind of service in ten years.  My order was taken and acknowledged expedictiously, but the delivery leaves something to be desired.  I placed the order on September 20 and
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Overall Rating:Store Rating: 1.0
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My experience was terrible. I will never do business with this ineffective company again.
by ,Sep 30, 2010
(Not Yet Rated)
My experience with Golfsmith was awful, and I will never do business with them again.  I ordered my product almost 3 months ago, and it just now arrived.  I have not received any communication from them between the time I placed my order and
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Price Guarantee? Not so much!
by ,Jan 19, 2010
(Not Yet Rated)
Very unhappy!!!They state a 115% price match "GUARANTEE".  As of 1/19/2010 they are selling MacGregor M675 irons for $799.  These 5-6 year old irons are being sold at Edwin Watts for $299.99 as advertised on
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Worthless
by ,Oct 7, 2009
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Unbelievable ~ Ordered a tennis racquet stringer and some strings.  After two weeks they emailed me that the stringer was no longer available.  After another two weeks dealing with customer service they finally agreed to get the newer model
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False Advertising Online
by ,Aug 4, 2009
(Not Yet Rated)
I ordered a five iron, the order sat in "being processed" for three business days before I contacted customer service and was told that the head was not in the warehouse and therefor the club could not be assembled.  The head was in a store. 
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useless service-maximum price
by ,Jul 31, 2009
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Golfsmith is like a used car lot. People working there are either forced to sell badly or are just morons. Dont waste your time
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Just like my 5th grade progress report - UNSATISFACTORY / NEEDS IMPROVEMENT
by ,Jun 30, 2009
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My experience of shopping at GolfSmith could be described as nothing better than poor.  The lack of attention to details by the customer service representatives caused&nb sp;me to finally receive my customized clubs 2 months af
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Worst customer service experience in years
by ,Jun 21, 2009
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I was a bit shocked at how bad their customer service is.  I ordered an email gift certificate for father's day that didn't show up.  After waiting on hold for a while, they answered and fairly rudely said it takes 24 hours (which it had
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Brutal
by ,Dec 22, 2008
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I will never be using this service again.  I ordered a $300 golf gps over a month ago.  It has still not arrived.  Golf Smith refuses to assist in this situation.  They say that it out of there hands.  Now I have paid the
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Overall Rating:Store Rating: 1.0
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Order your golf needs somewhere else
by ,Dec 10, 2008
(Not Yet Rated)
Golfsmith is in the top 10 WORST websites I have ordered from, and I order from all sorts of website everyday for my job. I placed an order on Oct 23, 2008 and received an email that the item I ordered it was backordered until Nov 5, 2008. No big
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HORRIBLE!!!!!!!!!!!!!!!
by ,Jul 18, 2008
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Ordering from golfsmith has been the single worst experience ever. It basically took them 2 weeks to process the order and it might have been longer if I didn't pay attention to the status. When Icalled to see what was the status they never put the
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Overall Rating:Store Rating: 1.0
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Sold me Used Tennis Shoes as New
by ,Feb 13, 2008
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I purchased a pair of nike tennis shoes online and they arrived on time... but used! no like someone tried them out in the store.. but it as if someone had bought them, took them out side and played tennis in them. The sole was black, with creases and
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Awful
by ,Oct 10, 2007
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Terrible service, International customer one excuse after another, I would recommend carving some clubs out of anything you can find before ordering from
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Very poor customer service
by ,Sep 3, 2007
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What has happened to customer service at GolfSmith? I have found that there is none. I ordered a certain brand of golf ball, they shipped the wrong kind which I returned and now they refuse to correct their error. I have e-mailed customer service many
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Hate it! I spend alot on golf...will not with GS
by ,Jun 21, 2007
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No knowledge sales caddies! Minimal help even when "you" have to ask! Online is the same, they tell you one thing and mean another. I ordered a product so i can pickup in store, mind you it said in stock at this location, but received a call from the
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Nice site, terrible customer service.
by ,May 15, 2007
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Don't buy online, they have sent me to collections for an order I never received. They keep telling they have credited my account yet it (the debt) has already been sold off to some third party collector. I am at a loss as to what to do about
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Do not buy from Golfsmith!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
by ,Feb 24, 2007
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I will never buy from this online company. I Waited for a credit for 4 months from this online company. Had to get help from the golf club makers, which finally was resolved after a credit card complaint filed AND better business bureau inquiry. Do
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No clubs and No words from them.
by ,Feb 12, 2007
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They sell the clubs they don't have. I ordered the club on their website. A few days later, they sent me a confirmation mail that they shipped the product, but they never arrived. I called them after 10 days. They said they don't have the club.
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Golfsmith lacks credibility and displays a breach of confidence.
by ,Feb 6, 2007
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I ordered a Tommy Armour AyrTime 430cc Driver. The salesperson on the phone averred the item was in stock, but would ship three days later. The salesperson gave a confirmation order number, which can be used to track the item later. Three days passed
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Overall Rating:Store Rating: 2.0
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Get the feeling they don't care, they made their sale...
by ,Jan 30, 2007
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I purchased 3 dozen golf ball with the intention of giving them as gifts. The boxes arrived torn and were in no condition to be given as gifts. I contacted the store via e mail and after two weeks have yet to here back from
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Overall Rating:Store Rating: 2.0
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Great Selection---BUT--Purchase At Your Own Risk
by ,Oct 30, 2006
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I have mixed feelings about this company. The site is exceptionally well mapped out, and placing orders is an absolute breeze. Their selection is superior, and ease of placing the order is top notch.......BUT.....When the rubber meets the road, their
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Overall Rating:Store Rating: 1.0
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BOTTOM OF THE HEAP
by ,Oct 11, 2006
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WILL NEVER USE THIS SITE AGAIN RETURNED GOODS STILL AWAITING REFUND STILL AWAITING REPLY FROM COUNTLESS EMAILS DISGUSTING WAY TO RUN A COMPANY NOW REFUSE TO ANSWER EMAILS IF THEY COME GOOD I'LL RETRACT DON'T HOLD YOUR BREATH THIS COULD BE YOU:
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Overall Rating:Store Rating: 1.0
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terrible, worst on line experience I have ever had
by ,Jul 25, 2006
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I would not buy ever again at this on line golf store. I cancelled an order, I was put on hold and then they said it was cancelled since they had to call one of their stores. So what happens a few days later the order is shipped. I called and again was
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Overall Rating:Store Rating: 3.0
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Avoid items on backorder. it takes too long to get them.
by ,Jul 14, 2006
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product range good. But they too long to ship the items. Online order status format is very confusing. They don't bother to give the revised shipping schedule unless you chase them. However no complaints on packaging, quality and accuracy. Also i was
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Overall Rating:Store Rating: 5.0
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Great in-store and online experience. Highly recommend!
by ,Jun 26, 2006
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I have shopped this store in person (Sioux Falls SD 10th St and 41st locations) and online. Excellent knowledgable staff in the store. Their online site is a little sluggish and the ordering screens seems to run slow as well. However, great overall
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Overall Rating:Store Rating: 2.0
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2 vacation hrs in store chasing employees, frustrating internet communication, Bad service!
by ,Apr 17, 2006
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While on vacation I walked into the Parkmeadows store in Denver to find a bag and putter. Service help was spotty with 1 in 3 knowing or willing to help. I had to order a bag on their instore online computer myself and prepaid for birthday present.
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Overall Rating:Store Rating: 5.0
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Great company for all your clubmaking needs
by ,Mar 22, 2005
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Golfsmith is a great place to everything you need for clubmaking. For the most part, my orders have been correct (the few troubles I've had have been quickly taken care of) and delivery time is quick as well. -Rob ------------ Rob Anderson
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