GolfSmith

Sometimes you have to test the waters. Against the Epinions over-all rating of two stars, I still ordered a golf club from Golfsmith.com. Frankly, I was pleased! First, Golfsmith advertises itself as "The Ultimate Golf Company." Judging from its ...

I recently placed my first order from GolfSmith, and couldn't have been happier! Everything I bought was on sale, and I got some incredible deals. The only "problem" I had was that the order was sent in many separate shipments, and the last one did ...

I do not totally blame Golfsmith for this issue. I ordered 2 Nickent rescue clubs that were supposed to be delivered on 1 March it is now 4 April I have still no word about the ship date. It has been excuse after excuse from the person I e-mailed at ...

I've been dealing with Golfsmith for many years and watched as their customer service has spiraled downward to a point that I am finally giving up on them and will take my business elsewhere ... The level of incompetency at Golfsmith stretches from the ...

I am an international customer and recently ordered a iron set from GS. Once I ordered I received an email advising me of the order and order number. The email gave a shipping date and advised that they would send another email once the clubs shipped. ...

I order ladies Nike Golf shoes, 3 pairs in different colors. What a mistake in selecting GOLFSMITH! I did get the shoes later not sooner, but not the correct items. One box had 2 left shoes in it...come on! Another was not the correct style. I ...

I ordered a driver with the expectation of a good transaction.  The name Goldsmith has always been one I have respected.  The price was not the lowest but I felt comfortable with the company. First, they sent an incorrect tracking number.  ...

I have mixed feelings about this company. The site is exceptionally well mapped out, and placing orders is an absolute breeze. Their selection is superior, and ease of placing the order is top notch.......BUT.....When the rubber meets the road, their execution and follow up is bottom of the bargain barrel. Many times I've placed orders, and had partial orders sent automatically w/no notification. If you need 8 shafts to fit a set of irons---three w/5 on back order just isn't going to cut the mustard.

I suspect they usually do this because the times I had to use them on back ordered goods they took forever to arrive, and I often ended up just cancelling the order. They remain unbeatable for selection, but often beatable in price...(Despite their guarantee)....They are dead last in initial customer service and follow through. I've actually received sarcastic remarks when making over the phone inquiries as follow ups to orders that were somewhere in Limbo.

They sell the clubs they don't have.
I ordered the club on their website.
A few days later, they sent me a
confirmation mail that they shipped the
product, but they never arrived.
I called them after 10 days.
They said they don't have the club.

Terrible seller, never buy from them.

No knowledge sales caddies! Minimal help even when "you" have to ask! Online is the same, they tell you one thing and mean another. I ordered a product so i can pickup in store, mind you it said in stock at this location, but received a call from the store and said they do not have it and do not know when they would. To add to this, they take your credit card info anyways...not cool!

Golfsmith sucks! I could not wait until they opened in our location, but disappointed with it know. I shop at Golfmart now, if you have one in your area "Great" place to golf shop. Friendly, knowledgeable, and have plenty in stock, if not they have other stores in areas to get your product. Bought my FT-5 their, great club fitting!!!! If you have to do your shopping online go with TGW, they are good and fast. Very descriptive of their products and they seem to have stock on hand in all my experiences... Golfsmith, you could of had a good thing! All my friends shop at Golfmart now, i will also spread the word, as i am here!

I purchased 3 dozen golf ball with the intention of giving them as gifts. The boxes arrived torn and were in no condition to be given as gifts. I contacted the store via e mail and after two weeks have yet to here back from them.

I will never be using this service again.  I ordered a $300 golf gps over a month ago.  It has still not arrived.  Golf Smith refuses to assist in this situation.  They say that it out of there hands.  Now I have paid the money.  They have the money.  I do not have the product.  I have no idea where it is.  The address I gave them was Ligitamate.  I will not be able to give the gps as a gift as it is not here.  I have no idea if it will ever show up.  I was left with no choice but to buy another one from a far more reliable store.  I will never use Golf Smith again.  I will be advising all my friends of this situation as well.  I can't believe they would send a product with no tracking.  I had no idea that the free shipping promotion would mean that I never recieve my purchase.

WILL NEVER USE THIS SITE AGAIN
RETURNED GOODS STILL AWAITING REFUND
STILL AWAITING REPLY FROM COUNTLESS EMAILS
DISGUSTING WAY TO RUN A COMPANY
NOW REFUSE TO ANSWER EMAILS
IF THEY COME GOOD I'LL RETRACT
DON'T HOLD YOUR BREATH
THIS COULD BE YOU:
I'M SAVING YOU ALL THE TROUBLE I'M HAVING

I have shopped this store in person (Sioux Falls SD 10th St and 41st locations) and online. Excellent knowledgable staff in the store. Their online site is a little sluggish and the ordering screens seems to run slow as well. However, great overall experience both in house and online. Shipping with quick (shipped within 24 hours. Tracking number provided.

Unbelievable ~ Ordered a tennis racquet stringer and some strings.  After two weeks they emailed me that the stringer was no longer available.  After another two weeks dealing with customer service they finally agreed to get the newer model from the manufacturer.  It was another two weeks before they removed the discontinued item from their web page.

Yesterday I called to find out where my strings were.  I was informed that they were no longer available and was asked "do you want me to release the hold on your credit card?"  Today I received an email offering me 10% my next purchase even though my original purchase was made with a 15% off coupon.  I don't think I'll be using the 10% off coupon any time soon.