Best mattress at the best price by chefleen ,Feb 14 '09
The 10" memory foam mattress is the best mattress my husband and I have ever slept on. We have had our mattress for 2 years now and have absolutely no problems. We were hesitant about buying a mattress on-line as many people are but rest assured that Healthy Foundations has great customer service. Our mattress arrived just 5 days after our order was processed. Two people can easily lift and move the mattress when rolled up. There was no off-gassing or much smell as reported by many competitor brands. We did let it air out for the recommended amount of time and have had a perfect night's sleep ever since that day. We don't use a topper but just purchased a nice quality mattress pad from a local retailer. We also purchased the memory foam pillows and were happy with them as well. I cannot say this enough - DO NOT spend the extra money for the high priced competitors. This bed has been one of the best investments we ever made. We no longer wake up with aches and pains.
Superb service, quick shipping, non better. by crimsonflame ,Apr 02 '07
My wife and I had a three year old Serta Mattress that was killing my back. My wife also has arthritis and was waking up hurting every morning. After doing much research on memory foam mattresses, we bought the healthy foundations 10" mattress. I ordered on Monday, and it was delivered on Wednesday ! WOW!
After only two nights on this mattress, no more backaches, and my wife is waking up with virtually no pain. I can't explain how pleased we are with this purchase. The customer service is excellent. I would recommend this mattress and this company to anyone with a health condition. This mattress is at least 1,000.00 less than the tempurpedic, and presents excellent value. Two thumbs up!
Customer Service ROCKS!! by cellokatie ,Apr 08 '09
We ordered the king 13" Luxe Memory Foam mattress - delivery came as promised and very easy to lift the way it was packed. We found that after about 6 months it wasn't the best mattress for us and true to their word, they certainly delivered on the 365 day guarantee. I found a charity to donate the mattress to and within an hour of my e-mail to Kristina, she had called the charity to verify my donation and refunded my credit card the entire amount minus the $75. In this era of poor customer service in so many companies, what a pleasure to deal with such a professional company who sticks to their word.
The product (2" mattress pad) quality, customer service, promptness, web site all excellent! by bghuff ,Dec 25 '04
The product (2" mattress pad) quality, customer service, promptness, web site all excellent! I messed up the address of the delivery destination, and they quickly rerouted the product to the correct address before Christmas with no additional expense! My 87 year old mother loves her new pad and says it has improved her joint pain while in bed considerably. A great investment!!
Superb, reliable, honest, quality product, great service. by taylorcope3 ,Mar 07 '07
Thanks much for the full disclosure- though you probably could have gotten away with never saying a word and quietly changing your web site, it speaks volumes about your company that you chose a different path.
Allow me to say that I, as well as several overnight guests, have slept soundly on my mattress since I got it in December. Every person who has spent the night on it is wowed- it's pressure-free, comfortable sleep.
You're #1 on quality, service and price as far as I'm concerned. Count me as another completely satisfied customer.
Phenomenal from product to service by gprizant ,Aug 19 '09
I bought a king size Mattress from them and was so impressed with the product and company that I bought a 3 inch topper for my son's bed. Best purchase ever and am totally confident my son is going to love his bed after I put this topper on it. I've spend upward of $3,000 for custom made beds from Verlo and they don't even come close to the comfort and support of this bed. Thankyou Healthy Foundations for finally allowing me to be happy with my bed. Greg P Norhtbrook Il
Absolutely the world's best customer service. Try it! by zaksixteen ,Mar 07 '07
Just when I had decided that customer service was dead and I was doomed to wait for months for rebate checks,I purchased a mattress topper from Healthy Foundations.Three months later I decided it wasn't working out for me,so I checked their return policy--365 days and no questions asked.
It got better! I'd tossed the box the topper came in, but I was told I could buy a replacement from my shipper and the cost would be reimbursed.When I emailed the tracking number as requested(I AM NOT KIDDING!), I got an email back within hours telling me that the full purchase price and cost of the box had been refunded to my credit card. I don't think the shipment had even had time to leave the pickup location.
It just doesn't get any better than this.
I am very please with the product I received. by janazd ,Nov 01 '06
I am very pleased with the product I received. Delivery time was two days after initial est delivery, but I understood b/c it was over a weekend. Overall, I am glad that I chose to purchase a mattress topper instead of a full mattress- it works great!
I would order from them again, and refer others to do so. by coco54 ,Mar 12 '05
Healthy Foundations website was informative and easy to navigate. The ordering process and delivery speed was as expected. Sleeping on this 3 inch mattress topper is a true delight. I decided on the 3 inch, and in retrospect, if I order one again in the future, I would go with the 2 inch. Dave's comment about back support with the 3 inch is correct, although it is still very comfortable. My only complaint is the topper does not measure the full width of my mattress as stated on the website. I emailed customer service about this, and they felt it would expand to its full width within a couple of days, but it hasn't done so. Aside from this one complaint, so far I am completely satisfied with the comfort and performance of this topper.
There was a miscommunication problem between the manufacturer and the seller, so my mattress was delayed but I contacted customer service and they had a mattress shipped to me within several days. So far the mattress has been superb! The customer service was incredibly helpful and contacted me with updates frequently. I would recommend Healthy Foundations to anyone interested in a high-quality memory foam mattress.
Good service but compare against Overstock by rooster32 ,Apr 21 '07
Healthy Foundations toppers are made from the same group that makes the Overstock.com toppers out of Corona Ca. I found this out by buying one from HF and then later one from OS.
If your buying HF topper, look at Overstock. You might be able to save some money.
It was shipped on the 26th and it arrived on the 3rd--a day or two longer than expected. I received no notice of shipment on the mattress. The only way I knew it had been shipped was I received notice on the pillows and mattress pad (via FedEx)(the website said those items wouldn't be shipped until the mattress was). I was going to give it through the end of the 3rd then call and complain.
As for shopping on the website, it was very easy. Read more
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Dec 15 '06
Excellent website that was very informative. The short take on picking out a topper helped me make the decision, as well as the fact it was a true queen size versus the competition's smaller size. Read more
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May 27 '08
I received the mattress topper as told. The mattress cover came from a different supplier. It was not recv'd in 2 weeks, called Healthy Foundatons, they took care of it immediately, and credited my credt card with $20.00 for my inconvience. I was completely satisfied with the product and the service was settled beyond my expectations. They are #1 Phyllis Miller Read more
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Dec 07 '07
Good product and good service. Prior to purchase, personnel were very helpful. In addition to their well designed and informative web page text, they patiently and honestly answered additional questions by phone. Read more
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Jul 16 '09
I just wish all shopping experiences were this great!!! Read more
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Jan 13 '07
I am very pleased with the Healthy Foundations product and service.This has been an exceptionally good online shopping
experience. Read more
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Sep 29 '08
Prompt shipping of product. Arrived in good condition. Read more
Product meets expectations, was appropriately packaged and arrived on time. Read more
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May 19 '09
They have an extensive description of their products and explain the reasons they sell the products that they do instead of another brand. So far We are very happy with the quality and prices of their products. Everything is as they describe it. Read more
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Feb 08 '07
I did some thorough, careful research before choosing a memory-foam topper, and I asked each supplier a lot of questions before deciding what and where to buy. Brian at Healthy Foundations was very knowledgeable, helpful, friendly, and generous with his time.
When I called to place the order and told him I was afraid the shipment might not arrive before I had to leave on an extended trip, he offered to expedite the processing at no charge. It shipped much sooner than I would have expected, I received accurate tracking and delivery information, and it arrived in plenty of time.
The topper was exactly the size and thickness I'd ordered (not undersized like some) and I was very happy to find that it had no objectionable smell. (The topper I'd bought years ago from Costco needed a month of airing and use before the strong smell went away.)
I also ordered the Platinum Protector waterproof pad. Brian had said it's so flexible and stretchy that it doesn't interfere at all with the feel of the memory foam. I'd been somewhat skeptical, since that's a lot to ask of a completely waterproof material. But I found that he was right -- with a knitted jersey sheet on top, there's no noticeable reduction in "squishiness." And moisture vapor still passes through, so you don't get sweaty the way you would with a regular waterproof pad (which also doesn't stretch). This hi-tech pad works well and is worth the cost.
With or without a pad, I'd strongly recommend knitted jersey sheets. They're stretchy so they move freely with the foam when it's compressed, and then they recover their shape when the foam springs back. (Regular sheets, even very soft ones, can't stretch; they won't let you sink into the memory foam in the same luxurious way.) You can get a complete set of knitted jersey sheets and pillowcases at Target for less than $20. It makes a big difference in the way the foam feels. (Quilted or padded mattress covers that are designed to soften the feel of a traditional mattress aren't necessary with a memory-foam topper, and they actually interfere with its operation -- they can't stretch nearly enough to follow the contours of the foam, so they keep you from experiencing its unique qualities. Try a jersey sheet directly over the bare topper -- it's so luxurious!)
I'd strongly recommend Healthy Foundations. They have good high-quality stuff, excellent service, and very friendly, helpful folks. Read more
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Apr 14 '09
Informative website, and the mattress topper is heavenly. An excellent purchase. Read more
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Oct 08 '07
Easy to shop on the website and merchandize received promptly and in excellent condition. Read more
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Jan 22 '08
Excellent experience; absolutely no problems! Read more
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