Harbor Freight Tools

I ordered a paint gun kit from their website on January 18th 2005. They immediately charged my Visa card and emailed me a copy of the order and a copy of the invoice along with a UPS tracking number. I checked on the package every day because UPS kept saying that they had received the shippers billing information, but no package. I emailed Harbor Freight's customer service department twice and have yet to hear from them. I called their customer service department and was told that my order was in their system, and I would just have to wait, it was being processed as fast as possible. It was not until February 1st that UPS actually received the package for shipping. Thirteen days after I paid for the item. Once UPS got the package, it was delivered the very next day, after being shipped from a Harbor Freight store less than a three hour drive from my home. If I had known that, I could have driven to the store and back for less money than the shipping charges, and I would have had the paint gun two weeks earlier.

2 of the 3 items I ordered do not work lucky the 3rd is just a cutoff switch. Cant get a hold of customer service and their retail store does not accept returns from online purchases (too easy for the consumer). I for one weary enough at online shopping bitten again twice shy, hope others with bad experience can warn others

I ordered few canopies from them and it was delayed for a business day which passed the day I needed the products. It was clear that UPS was at fault and I called UPS for a refund and they agreed to refund to shipper (Harborfreight) so the money can be refunded back to me.

However, Harborfreight said their policy is 5-7 days and they can't refund the money and I kept on telling them the money is there and all they have to do is contact UPS! But the customer service lady just said no and finally I told her I want these products to be returned and they can cancel that "inside track" membership I've ordered and she hung up the phone.

Right now I want to get the credit card company to dispute the charges.

Horrible experience. I ordered and was given a tracking number for FEDEX. There days later called fedex and was told that they had recieved a shipping label but the item itself was not delivered. The customor service for Harbor Freight was unhelpful.

Go buy from their physical store if you can. Do not order from web site.

Absolutely LOUSY service and shipping. Don't expect to actually get what you order in a timely manner!! They don't bother to send it out!! Nothing but problems and they could care less if you are dissatisfied!

You get what you pay for. Wait - I PAID for shipping!! I'll never buy from them again.

Their philosophy must be cheap products = cheap customers = lousy customer service.

I have made numerous purchases of tools both from the web site and the local store. Their regular prices are selection beat out any other vendor that I have tried. Much of their inventory goes on sale if you wait long enough. The store will honor both catalog or web sale prices if you take in the paperwork.

The majority of harbor freight tools are well above the quality required for heavy duty home repair or hobby work. Many appear to have come from the same vendors used by stores like Sears - except the Sears versions have extra plastic bling.

Harbor freight appears to have 2 customer service groups: one is probably offshore, the other is definitely in California. I have never had an issue for which the group in CA could not find an acceptable solution.

My only issue has been that after ordering items, shortages in their warehouse have caused them to later remove those items from my order.

Harbor Freight sells mostly cheap tools. Loss leaders are not always in stock. They gave my credit card number to another "Partner" without my permission. Be careful when they offer you "free" things from what they later call "Partners". They gave my credit card number to a magazine processing center and they charged me for my "free" magazine. I won't do business with Harbor Freight again.

We just got a store here last month. So far, I like it. from looking at the products, I think you have to choose wisely because some look good and others look cheap. I bought an engine hoist, sand blaster and a few various other small things. Everything I've purchase so far is great. I did buy a set of flare nut wrenches that seem pretty cheap compared to my Snap On wrenches.

Saturday I received my Solar Kits that I ordered last friday. After reading all the other bad reviews I thought for sure it would take weeks to get them in; after all HF themselves told me it would be 12-14 days. The shipment was two large boxes each around 50 pounds. (They are about 1x1x4 feet each.)

I was shocked to see they were delivered via FedEx on the weekend. I'm starting to wonder if the customers who are having delivery issues are mostly 'large' items that are being shipped Freight and not the usual FedEx/UPS methods.

When I have the money for more cells, I will be using HF again.

I bought a Pressure Washer from them two years ago. Easy to order and delivered promptly.

Initially it worked great, but soon it began having intermittent problems maintaining pressure, even though it was rarely used. This spring I called technical support and they quickly told me the problem was the micro switch. I guess this is a big problem for them because in the same breath he told me the part was on back order. They said it would be about 2 to 3 weeks. Well it is now over 2 months and they are still saying 2 to 3 more weeks, and all that back orders are only estimates and not commitments. So it may be another 2 months before I can use my pressure washer again.

Easy to place an order and the selection and price are pretty darn good. If shipping times and customer service are of any importance to you GO SOMEPLACE ELSE!

I have waited weeks to find orders have not been shipped yet. Gotten rotten attitudes from customer service and no desire what so ever to right any wrongs done by the company.

So i only order when time is not an issue and still pray something doesn't go terribly wrong.

Ordered a wheel balancer. Two weeks later called to find out if it had shipped. Month and a half back order and they do on line policy is to not let the customer know this in anyway (c/o, email, call, pigeon) per borderline english customer rep. Can't recommend on line ordering due to the lack of coutesy in letting customers know when the order will have an extended wait time. Ordered mid January and will be in the end of March (they hope). Cancelled order. Will not order on line with them again.

On Jan 31st, 2007 I ordered, online NI-CAD battery's, when a week went by no order had arrived so I emailed them.. They told Me, "the bank did not approve my credit card". If I would fix the problem and reorder! On 2/12/07 I reordered and the card work just fine this time. Don't know what they did right this time, but it worked. A week later, NO order. I emailed them and they informed me it takes 14 days. Well, on the 14th day it arrived, guess what the order was wrong, now they are sending me a prepaid label and I can return the shipment and they will send the right things. I am 66 years old and don't have 20 years to wait for them. I have ordered INK CARTRIDGES AND PET SUPPLIES over the internet. 3 to 4 days and it is in My mailbox.

Bought their 4Ft x 6Ft Greenhouse. Was very easy to assemble (detailed instructions) and produces the most amazing veggies and flowers. 
Contacted their customer support before ordering to get suggestions on size, where to put it etc. They were very friendly and helpful.
In the meantime I discovered they have a lot of helpful tools for me an my gardening. Will definitely buy from them again.

the price was good,but the item i wanted was not available and the local worcester store in which i called were very rude seemed to be bothered by answering the phone.my original order item was discontinued and i got no notification and was waiting for my delivery until i had to call to find out what was taking so long.i had to settle for a differant item and wait over a week for shippment(delived a day late).just remenber in this economy the customer is the impotant person not the employee.