Harbor Freight Tools

Bought their 4Ft x 6Ft Greenhouse. Was very easy to assemble (detailed instructions) and produces the most amazing veggies and flowers. 
Contacted their customer support before ordering to get suggestions on size, where to put it etc. They were very friendly and helpful.
In the meantime I discovered they have a lot of helpful tools for me an my gardening. Will definitely buy from them again.

I've used them for years.  For simple, occasional-use tools, they are great.  I don't expect Swiss precision for pennies on the dollar, compared to high-end tools.  However, my commerce w/Harbor Freight has come to an end.  WARNING: Do NOT purchase by mail order.  I ordered a gantry crane in late July.  300 #s = nearly $100 freight.  Parts were missing.  A call to customer service yields a 6-8 wk. wait for parts to be ordered from overseas.  Crazy, but OK.  Trouble is, it's now Dec., & I still don't have the parts.  Multiple calls & emails achieve exactly the same response: "6-8 wks. for parts to come from overseas."  I have requested an exchange, a refund, & parts from a similar crane.  No action.  No one will answer the simple question, "How long must I wait before you will DO something?"  They no longer answer my emails.  When I call, no one will provide a phone number for a decision-maker higher up the ladder.  I can't even get the service reps to let me talk to a supervisor.

I went to the HF store in Billing, Mt. Bought a vibratory Tumbler, when I got home (Wyoming) I ran the tumbler for around 4 hours before the motor burnt up. I have been busy trying to get a replacement (under warrenty ) ever since. This is a crazy way to run a business. IF I ever get the tumbler, I will feel very lucky. HF did send me a card wanting to know if I wanted to cancel my order. Guess they don't keep track of their returns. I'm think that if I cancelled it, I would NEVER get my card credited for the amount. I sure wish that I had read reviews on HF first, I WILL NEVER BUY FROM THEM AGAIN AND SUGGEST YOU DON'T EITHER.. 3 months and still no tumbler...
Dale

On May 6, 2005 I ordered a fire pit to be my sister's Christmas gift. Instead they send a two ton hydraulic jack. Then they gave me a hard time when I asked them to send UPS to pick up the product they mistakenly sent and send me my fire pit. They agreed to pick it up on November 29, 2005 and to send the fire pit to arrive before Christmas. On January 9, 2006, the fire pit arrived far too late to be a Christmas gift. I will never order from this company again.

I ordered a machine from harbor freight, which promptly broke. I was informed that the piece was ordered, 4 months later I finally received the WRONG part. Because the part is available they will not allow me to return the machine for refund, I was then told it would be another 6-8 weeks to order the new part, well, over 8 weeks later, no part. I am now informed to "allow some more time", with their apologies.I have now been waiting for over 7 months for the part. This is not a rare and unique machine, they have carried it for years in their catalog.

well i'll say the same as the other review, hit or miss, i've probaly spent 300 bucks or more at harbor freight and somethings can't be beat but others are pure junk! I bought a set of wrenches out there, 22 of them for like 12 bucks or so, can't be beat, great set of wrenches. My dad bought a DA air sander there, junk! the bearings wore out in no time, exchanged it for another same thing. Screwdrivers = Great. Bolt assortments = the threads break when tightening. I just bought a jig saw out there for 23 bucks, seems to be great but i expect it to quit working. Pocket knives are excellant. I bought a pack of hose clamps, there great if you dont mind your hoses coming off because you can't tighten them up without breaking! bottom line i'd say would be that hand tools are a still there, you can't beat the quality/price of hand tools. but stay away from air tools and most powertools. Their paint guns are pretty good though. air compressors are junk. hit or miss sums it up pretty good!!!!

I received two gifts from a relative for Christmas 2005. The value was about $110.000 total. The thought was wonderful, but the gifts were not perfect for me, so just like many others, I sought to return the items. I was willing to accept a store credit and buy something else from Harbor Freight. They told me that they could not give me a merchandise credit; rather they wanted the person who bought the items to call and arrange for the return and then they MIGHT send HIM the refund. Well, I did not do this because I would never insult my relative by telling him I wanted to exchange his gift. I could never change the smile on his face when he gave me the gift to a frown. I explained to Harbor Freight Customer Service that most retailers and on line sellers would allow such exchanges. They did not care. So that's it for Harbor Freight. I will never shop there and I am telling all my friends and relatives not to shop there either.

Absolutely horrible company. Charged me as much shipping as the item cost that I ordered. When I hadn't received my order within a week, I called to check on the status. They told me I have up to THREE WEEKS before I may receive the item!!! I explained that I felt that was too long to wait when they are charging such high fees to ship in the first place. The customer service rep was super rude with a "too bad, deal with it" attitude and I got absolutely no where. I suggest to anyone thinking of ordering from this company, even if they are a couple bucks cheaper, do yourself a favor and order from another company, it's not worth the price difference for such a headache.

very helpfull! I ordered a 18 volt cordless drill and it arrived in 12 business days. They don't give you the tracking number but its not like you NEED it. Anyway the drill arrived in perfect condition. It isn't the BEST cordless drill out there but for $18.00 you can't beat that

The worst on the internet. As all others have said, slow delivery and customer service is overseas type answering service, i'll betcha. No way can these reps be in this country.

I sent my wife in to buy three items, each of which I researched on the web.  93566, which is an impact wrench ($19.99); 2551, which is a set of impact sockets ($15.99); and 46319, which is an ass holder ($28.99).
She comes home with an $82 receipt!
The worst part is that the impact wrench is useless.  Of course, what do you expect for twenty bucksov?