Heartland America

I shop online constantly and I usually know when something's "just not right" about a website. After my frustrating experience with Heartland America, I can say with some certainty that something's just not right with the way that site is run. I ...

I ordered a bluetooth earpiece that was shown as "in stock". It was supposedly shipped the following day. IT NEVER ARRIVED! It has now been 7 weeks since it was "shipped".Follow-up indicates that they used the US Post office (I don't really care) ...

Bought a Compaq Computer with added memory and hard drive storage and speed that I thought was REFURBISHED based on FALSELY WRITTEN AD. Ad DID NOT say, AS IS, instead it said: FACTORY SERVICED to MEET ORIGINAL QUALITY STANDARDS. That was FALSE AND FOUL. ...

I ordered a flip down dvd player from this company, and have been totally frustrated with their customer service. The unit was advertised as coming with 2 wireless headsets. the unit only came with one. When I asked about getting the second set I was ...

This is my very first review with Epinions.com, but I am so upset about Heartland America, it was worth going to the effort to register just so I could gain some satisfaction. From Epinions.com I was directed to the Heartland America website to ...

Earlier this year (April 2009), I made my second purchase from Heartland America. It was for a Grundig G4 portable shortwave radio. I was interested in this radio mainly for its recording capability so that I can record my favorite late night ...

I ordered a Steam Press form Heartland via shopping.com. The steam press arrived in obviously used condition. The water bottle that came with the Iron still had water in it. The item was not boxed in its original package. The listing did not state ...

Just wanted to take a moment to let everyone know of the wonderfully dreadful experience I had with Heartland America. Between poor and bad mannered customer service and order tracking issues. Very poorly handled, and the customer support is not very ...

Unbelievably bad experience,worst cust.svce.reps have ever dealt with. Ordered Compaq computer system and Koler comp.desk online 10/13/06,which sd. allow 2-4 wks. 4 delivery, and would send me e-mail b4 they were shipped After 3-1/2 wks.called 2 see ...

Heartland America sends out a ton of catalogs in the U.S. mail. They've been in business since 1985. They claim a 4-million customer business base. I came in contact with them a long time ago via their mail order catalog. In perusing their ...

Ordering was fairly easy, though one should expect to get bombed with several special offers, and repeated attempts for you to become ---"A Member." Sadly--the golf cart I ordered for a buddies retirement party was not only a tad slow in delivery time, ...

Terrible service.  If there is anything wrong with the product you bought from them, too bad.  They don't even have manufacturer contacts or offer any assistance with the manufactuer should a product be missing parts or have a defect.

1. They have a prominent order tracking tab-- good to see-- but when I checked it on Monday four days after I place my order it said the order was on hold--three days and three calls to cutomer service finally got a bright person who actually looked up the order and found that it had been shipped and gave me a real tracking number-- so don't trust the website they don't update it.
2. I prefer to give my cc number to a real person on the phone instead of using a website interface (Heartlands is a little shacky) as the sales rep totalled my order the amount was different -- shipping was higher than stated on the website-- after several cool responses from the rep I ordered it online-- they would not honor the stated shipping cost on the phone. Overall not impressed with their service.

My husband ordered a set of outside solar lights.  They were missing parts when delivered, and when he contacted customer service he was told that he had to repackage them, and return them insured at his own cost, and only then they would send him a replacement.  This is an unacceptable way of doing business. 

I bought a cuckoo clock. It is actually a beutiful looking clock. It hung on the wall for 3 months, and then literally fell apart. It is the roof part that hangs on the nail. The whole bottom part of the clock broke loose from the roof, and the roof was still hanging on the hook. A few inches to the left, and it would have fell on my 5 yr old grandsons head!!!!!!! This thing weighs about 10 lbs.I contacted customer service, and they told me that I would have to call the manufacturer, which is located in China (go figure)!!!! This stupid thing was put together with only a few staples, and built by "assembly line slaves. Heartland America is just another ChinaMart, no better than WalMart. I will NEVER buy from this company again. Customer service was rude.